Plusnet mobile

[V8covin]

Plusnet are closing their mobile business.
I am free to leave my contract so have signed up with Lebara.My number should be ported across tomorrow.
My question is will my Plusnet account then close automatically or do I have to inform Plusnet ?
The issue here being I've tried phoning them but can't get to speak to anyone,not surprisingly the lines are very busy.
Also Chat is with a robot and doesn't have options to cancel .

[ARHarh]

Just done this with mine. No need to tell PlusNet. I got my notification of my next bill and they have adjusted the price, as i will have not used a full month.

[K50 DEL]

I've got to do this with mine as well, not looking forward to it to be honest, I've been with Plusnet mobile for years now, £7 a month for unlimited calls etc and 2Gb data that I can use throughout Europe. I'm not finding anything close from anyone else.

[James_N]

K50 DEL said:

I've got to do this with mine as well, not looking forward to it to be honest, I've been with Plusnet mobile for years now, £7 a month for unlimited calls etc and 2Gb data that I can use throughout Europe. I'm not finding anything close from anyone else.

https://www.uswitch.com/mobiles/compare/sim_only_deals/

Lebara - £5 for 5gb

[ARHarh]

I changed to https://www.lycamobile.co.uk/ because I need to use EE, as thats the only service I can get at home. Not unlimited calls but 1000 calls will be about 970 more than i need

[_Hoppers]

K50 DEL said:

I've got to do this with mine as well, not looking forward to it to be honest, I've been with Plusnet mobile for years now, £7 a month for unlimited calls etc and 2Gb data that I can use throughout Europe. I'm not finding anything close from anyone else.

To everyone who has not switched yet, you should have had an email from Plusnet directing you to offers for EE. Link below

https://www.plus.net/mobile?mkt_id%3D%22=&utm_...

I'm seeing some decent deals?!

Edited by _Hoppers on Monday 24th July 12:31

[V8covin]

With Lebara I'm getting 5gb data unlimited texts and calls and 100 international minutes for £1.98 for 3 months then £4.95 for the remaining months plus £10 cashback with Tcb

[alangla]

I think I lasted about a week with PlusNet when I joined them last year. I’d been an EE customer a few years ago and the phone always seemed to work fine, but PlusNet, thanks to them not supporting WiFi calling (which I must have been using more than I thought) and VoLTE was pretty much unusable. Moved to Lebara who offer all that and, crucially these days, no price rises. Far, far better service, so good riddance to EE/BT’s crap “budget” brand.

[K50 DEL]

_Hoppers said:

K50 DEL said:

I've got to do this with mine as well, not looking forward to it to be honest, I've been with Plusnet mobile for years now, £7 a month for unlimited calls etc and 2Gb data that I can use throughout Europe. I'm not finding anything close from anyone else.

To everyone who has not switched yet, you should have had an email from Plusnet directing you to offers for EE. Link below

https://www.plus.net/mobile?mkt_id%3D%22=&utm_...

I'm seeing some decent deals?!

Edited by _Hoppers on Monday 24th July 12:31

Decent deals there if you don't roam - unfortunately the small print for roaming renders any of these a really bad deal for me, with nothing included and a minimum £2.29 per day charge (at the moment my allowance is just used as normal, with no extra costs)

[K50 DEL]

ARHarh said:

I changed to https://www.lycamobile.co.uk/ because I need to use EE, as thats the only service I can get at home. Not unlimited calls but 1000 calls will be about 970 more than i need

This seems like a decent option, International use is charged from the normal UK allowance and nice that is uses EE as they're been the most reliable of all the mobile networks I've been involved with over the years.

[_Hoppers]

V8covin said:

With Lebara I'm getting 5gb data unlimited texts and calls and 100 international minutes for £1.98 for 3 months then £4.95 for the remaining months plus £10 cashback with Tcb

What's customer services like with Lebara, I usually assume with these cheap deals that it's not great?

[V8covin]

_Hoppers said:

What's customer services like with Lebara, I usually assume with these cheap deals that it's not great?

No idea,only got the sim today

[_Hoppers]

V8covin said:

_Hoppers said:

What's customer services like with Lebara, I usually assume with these cheap deals that it's not great?

No idea,only got the sim today

Just checked coverage for Lebara at home and it's bit st! Might have to be EE for me!?

[ARHarh]

well myself and the wife both changed to Lyca. As for customer service I have no idea as I did not speak to anyone about any issues. But ordered the sim, it arrived next day. Chucked it in the phone, after 5 minutes or so it was all setup and working. Then came porting the number, filled out the form and next day the number was ported. If that's what is meant by customer service then so far 11 out of 10.

[alangla]

I tried to chase up some free data I’d been promised for switching my home broadband via a click through link in the Lebara app, but got nowhere. The data did eventually turn up and the phone service itself is excellent, but dealing with their support wasn’t a great experience.

[alangla]

_Hoppers said:

Just checked coverage for Lebara at home and it's bit st! Might have to be EE for me!?

Remember that Lebara does support WiFi calling, so calls will probably be fine, probably worth checking when the SIM arrives but before you port your number across though.

[V8covin]

V8covin said:

No idea,only got the sim today

Update,my number didn't port yesterday as it was supposed to so contacted Lebara today by online chat,worked fairly well, apparently the system for porting numbers went down yesterday
Told to wait another 24 hours

[V8covin]

This isn't going well.
My Plusnet sim stopped working about 6 hours ago and still hasn't been transferred to Lebara so no one can call or text me

[numtumfutunch]

Does anybody know when Plusnet Mobile will formally switch off as the email and their website arent at all clear?

My Plusnet monthly contract is exceptional and I would like to keep it for as long as possible but dont need the stress and hassle of being unexpectedly binned off

Furthermore, Im a very happy customer and have happily made good use of their roaming for ages. We have a family holiday to France at the end of August and Id like to take full advantage of this before being forced to change

Cheers

[Techno9000]

I would suggest iD mobile if you are looking at value for money. A quick look shows they match the EE price for 5Gb of data above, but then for a pound or two more per month, they give larger data allowances eg: 12Gb for £7, 20Gb for £8.
Might be worth a look. I've used them for a number off years with no headaches yet.