very bad coverage - 02

Author
Discussion

carboy2017

Original Poster:

704 posts

84 months

Friday 23rd June 2023
quotequote all
I use a Samsung S22 and my network is 02 since Dec, but the coverage is terrible at times esp from my office in Guildford where i tend to lose connectivity a lot for both normal calls/texts as well as mobile internet this is a daily occurrence
The same issues are there at home but to a lesser extent

Wonder if others have similar issues with 02

my prev network was voxi which uses Vodafone network as and MVNO and it worked perfectly well

devnull

3,787 posts

163 months

Friday 23rd June 2023
quotequote all
In my town (near Bristol) people are going nuts because O2 is basically unusable in the town. Partly because NIMBYism didn't allow mast expansion and what masts there are are broken and they can't be fixed because of an access issue with the land they're on.

What's worse, is that Virgin recently did a massive 'churn the base' campaign and bundled virgin mobile / o2 offers in with Virgin TV and Broadband Packages, thus converting a load of people. Local Facebook group is awash daily with people complaining they can't get service.

O2 are an absolute pile of ste, I'll never touch them. Remember most of the network went down in 2020?

JDiz

1,071 posts

250 months

Friday 23rd June 2023
quotequote all
Switch to EE and don't look back

Whataguy

971 posts

86 months

Friday 23rd June 2023
quotequote all
I've found O2 to be ok in Spain, but in the UK I use 3.

Have been with them for many years.

In Portsmouth and while travelling, O2 struggles for signal where I go whereas 3 is a great signal and even has 5g in places now.

wyson

2,454 posts

110 months

Friday 23rd June 2023
quotequote all
Go back to what worked for you?

Its Liberty Global, they have a pile ‘em high and sell it cheap attitude and don’t invest in infrastructure. They took over Virgin Media, introduced loads of cheap deals, my service went to pot. They took over O2, introduced loads of cheap deals, my service went to pot.

I went with EE and in London at least, they are like O2 back in the day when they actually invested in their network and charged a lot more. I also switched to FTTP with Hyperoptic. In 5 years its had a single 2 hour outage and I get advertised speeds whenever I have checked. Far cry from Virgin Media Fibre that used to crawl to 2mbps with a 10 second ping during peak hours, with outages every other week for ‘network upgrades’.

Edited by wyson on Friday 23 June 17:03

carboy2017

Original Poster:

704 posts

84 months

Friday 23rd June 2023
quotequote all
sadly I cant go back to my old network as im tied to a 24 month contract and I have done just 6 months of it :-(

Sheepshanks

34,413 posts

125 months

Friday 23rd June 2023
quotequote all
carboy2017 said:
I use a Samsung S22 and my network is 02 since Dec, but the coverage is terrible at times esp from my office in Guildford where i tend to lose connectivity a lot for both normal calls/texts as well as mobile internet this is a daily occurrence
The same issues are there at home but to a lesser extent

Wonder if others have similar issues with 02
Don't know if it'd work in the office but at home have you got another broadband system? If so you could use wifi calling - although I find it's not connected (using iPhone) now and again and have to switch airplane mode on and off to get it back.

M11rph

677 posts

27 months

Friday 23rd June 2023
quotequote all
O2 usually allow you to change plan within your contract. Change to the cheapest plan (there's one at £5 currently) and write that off.

EE look really expensive everywhere at the moment, ,maybe I'm looking in the wrong place?

3 have some good deals available if their network works for you ?

3 via ID Mobile have a 100GB unlimited/unlimited deal (with free EU Roaming) at £12/month. £50 Amazon card, works out at less than £8/month for 12 months, plus the fiver you've written off on O2.
Or a 20GB monthly contract for £7.

I'm looking primarily for good EU coverage, but won't cloud your thread on that matter. There are some good deals, just need to write off the O2 money.

wyson

2,454 posts

110 months

Friday 23rd June 2023
quotequote all
EE generally don’t discount their headline rates but offer incentives, a bit like property developers, so you have to look out for hardware bundles and fixed term discounts eg, 6m at half price on their contracts.

They offer corporate discounts if your company uses them.

Edited by wyson on Saturday 24th June 02:56

JagYouAre

456 posts

176 months

Friday 23rd June 2023
quotequote all
JDiz said:
Switch to EE and don't look back
I switched from EE to O2 last year, because the car seems to be on O2 and always has a good signal (turns out it's probably because it has an excellent aerial). Couldn't get back to EE quickly enough!

Brainpox

4,096 posts

157 months

Friday 23rd June 2023
quotequote all
No network has 100% coverage. Each carrier has a coverage map on their website so you can check who is best in the areas you will be living/working in. It's usually best to check these before signing a two year contract.

If your office has wifi can you use wifi calling to avoid dropouts?

miniman

25,999 posts

268 months

Friday 23rd June 2023
quotequote all
The issue I consistently have with O2 is that there’s strong signal and 4G / 5G showing, but still shocking performance, presumably because the network is overstretched. I will certainly be moving.

surveyor

18,060 posts

190 months

Friday 23rd June 2023
quotequote all
devnull said:
In my town (near Bristol) people are going nuts because O2 is basically unusable in the town. Partly because NIMBYism didn't allow mast expansion and what masts there are are broken and they can't be fixed because of an access issue with the land they're on.

What's worse, is that Virgin recently did a massive 'churn the base' campaign and bundled virgin mobile / o2 offers in with Virgin TV and Broadband Packages, thus converting a load of people. Local Facebook group is awash daily with people complaining they can't get service.

O2 are an absolute pile of ste, I'll never touch them. Remember most of the network went down in 2020?
Upgrading masts and rooftops is a real issue. Even with improved planning rights it's still often difficult and town planners can make life incredibly difficult. I'm aware of an area where the local community are campaigning fiercely against a 5G streetworks monopole and the planners have at the same time rejected an edge of the village location where the majority of a substantial tower was hidden behind trees. That community will not get 5G

As for access issues, all operators suffer them. Some are better at resolving than others, but the industry has become incredibly polarised with complicated relationships everywhere...

miniman

25,999 posts

268 months

Friday 23rd June 2023
quotequote all
Would seem logical to allow customers to roam between networks, and differentiate in other ways such as customer service but it’s a race to the bottom really.

Phunk

2,009 posts

177 months

Friday 23rd June 2023
quotequote all
carboy2017 said:
sadly I cant go back to my old network as im tied to a 24 month contract and I have done just 6 months of it :-(
I had this issue with o2, they’re oversubscribed since the Virgin merger. Can have full signal and it doesn’t work.

I argued with them several times on the phone and they pretended they’d never heard of the issue.

They refused to end my contract so I just asked to move to a 30 day rolling contract and then cancelled.

OutInTheShed

8,831 posts

32 months

Friday 23rd June 2023
quotequote all
Couple of other possibilities.

Is the phone a genuine UK model?
Variants of phones intended for other markets may not cover all the UK bands.

Maybe Samsung are not the best phones and something else will get a signal?

Hoofy

77,376 posts

288 months

Friday 23rd June 2023
quotequote all
M11rph said:
O2 usually allow you to change plan within your contract. Change to the cheapest plan (there's one at £5 currently) and write that off.
Can you really do that?

Super Josh

124 posts

225 months

Friday 23rd June 2023
quotequote all
I'm with Virgin Mobile who used to be with EE, but yesterday they switched me over to O2 and the coverage is sh!te frown


Josh

Cloudy147

2,815 posts

189 months

Friday 23rd June 2023
quotequote all
I used to be with o2 many many many many years ago. They were st. So st that I’ve used every other network since then and never gone back. Sounds like they are still st!

Daughter is on EE at the minute, my work phone is Voda and me and Mrs are Three.

I’ve found all of these to always be fine, except for 3 in London when it seems to really struggle. Wondered if it is congestion related as get full bars but no signal. All other networks are fine in the same spot!

wyson

2,454 posts

110 months

Saturday 24th June 2023
quotequote all
Call up O2 and figure out what it would cost to get out? See if its palatable?

Let them know about your office situation and how your phone is unusable, see if they will give you any sort of goodwill?