Santander Mobile Banking App

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Discussion

QBee

Original Poster:

21,332 posts

150 months

Friday 16th June 2023
quotequote all
Need help please.

My wife prefers to use her Ipad for internet banking, dodgy eyesight reasons.
In the past few months her Santander mobile banking app seems to go on a siesta when she tries to log in, make a payment etc, and frequently times out.
The banking hamster can be seen in his wheel on the screen at every step of the way, accopmpanied by her screaming at it and blaming me (God knows why - I think it must be what husbands are for).

At the suggestion of the bank's tech support, she tested out the broadband speed (45/45 megabits) and then downloaded the Santander Mobile App onto her iphone 10.
It works fast and properly on her phone.

Does anyone have any idea please what may need adjusting on her Ipad to get it working on there too?
We have switched it off and on again, and cleared history and cookies.
We haven't yet tried throwing it at the wall.....yet getmecoat

colin79666

1,937 posts

119 months

Friday 16th June 2023
quotequote all
Deleted and reinstalled the app? On the latest iPad OS?

wyson

2,459 posts

110 months

Saturday 17th June 2023
quotequote all
What model of ipad is it?

QBee

Original Poster:

21,332 posts

150 months

Saturday 17th June 2023
quotequote all
colin79666 said:
Deleted and reinstalled the app? On the latest iPad OS?
Yes to both.

QBee

Original Poster:

21,332 posts

150 months

Saturday 17th June 2023
quotequote all
wyson said:
What model of ipad is it?
It says 6th generation when you go to settings and about

Road2Ruin

5,410 posts

222 months

Saturday 17th June 2023
quotequote all
QBee said:
colin79666 said:
Deleted and reinstalled the app? On the latest iPad OS?
Yes to both.
Clear the app cache. No idea how to do that on and ipad though.

QBee

Original Poster:

21,332 posts

150 months

Saturday 17th June 2023
quotequote all
Road2Ruin said:
QBee said:
colin79666 said:
Deleted and reinstalled the app? On the latest iPad OS?
Yes to both.
Clear the app cache. No idea how to do that on and ipad though.
I will Google it, or ask one of my clients. I have one who does a lot with Macs

megaphone

10,881 posts

257 months

Saturday 17th June 2023
quotequote all
Is her phone connected to WiFi or 4G?