Sorry - another question - Managed Print

[Brother D]

Does anyone use managed print services in their offices and what sort of costs does it come in at?

We've manged our own printers in the office for some time, but they are always jamming or the people can't work out how to change a toner.

I do recall many years ago that two big xerox MFP printers were costing something insane like 1,500 a month for 20 people to do occasional printing.

[Griffith4ever]

Ex IT management of some fairly big London setups and IT staff or users always changed toner, same with jams. Mostly the users managed well enough on their own. Are yours all women by any chance?

[Brother D]

Griffith4ever said:

Ex IT management of some fairly big London setups and IT staff or users always changed toner, same with jams. Mostly the users managed well enough on their own. Are yours all women by any chance?

Ha nah, but the average age in the office is about 23, so no one has any technical skills what so ever. We regularly get calls about monitors not working, because someone had hit the power button on them. That and one time they had used some books or wood to raise the monitor height, rather than just use the lever on the back of the post to raise them...

Off topic - it's pretty concerning how gen z have so little practical capabilities of anything logic or mechanical.

[mrmistoffelees]

We pay around 1.5p for an A4 sheet (+/- a bit depending on the exact model) B&W. We've got a few hundred MFDs across ~100 locations and employ about 4000 people. Through Konica Minolta and they're pretty responsive with engineers, parts, movement of machines.

ETA: In terms of machines we've got the usual stuff that you'd see in any office and fking huge things that take up an entire room (albeit only... 5 of those I think)

[colin79666]

Managed print can mean a few things but generally you effectively just hire the machines and pay a cost per sheet with the provider providing toner as needed (machine will usually self order) and support as needed. Sometimes it can include things like secure print or cloud print. The user is still expected to load paper and replace the toner themselves, pretty much any provider will charge for a wasted call out for stuff like that.

[thebraketester]

With a managed solution, what happens when a primer jams? Do with ring the “printer AA” who come out and fix it? What do you do in the mean time.

[b0rk]

thebraketester said:

With a managed solution, what happens when a primer jams? Do with ring the “printer AA” who come out and fix it? What do you do in the mean time.

You follow the one screen prompts to clear the jamb.
If it doesn’t clear and printer displays an error code you call the provider and they send someone, just like any printer on a service contract.

The call out will be charged if it’s a case of the users not following the prompts to self fix.