New wifi/router/fibre HELP!

[nagsheadwarrior]

Help!
Just had open reach fit a fibre commotion for ky Vodafone broadband.
I thought Vodafone send a new router but hard to understand guy in call centre said you just plug your old one in the new fibre connection.

But the connection cable is totally different!!!

Why!?!? Now I have no WiFi and almost no signal and 2 kids losing plot.
Pic attached
Should it be a change of router? My old one just plugged into wall via a Hive hub with a little cable, new cable only fits in the wan input on the router and won't fit into Hive hub box and nothing works lol
Aby help gratefully received!

[Sheepshanks]

nagsheadwarrior said:

…. new cable only fits in the wan input on the router

Ours is BT and they did send a new router but the connection from the new Optical modem does go to the WAN port on the router.

[nagsheadwarrior]

aah interesting , the cable does fit in the WAN one but didn't work , will give it another try

[FlossyThePig]

I'm with Plusnet and getting upgraded to FTTP (Full Fibre) next Friday. The help available on the PN website very comprehensive so I thought I would look at the Vopdafone website. It is dire and very unhelpful, although it may be different if you have an account and can logon.

I am assuming Openreach fitted Full Fibre (FTTP) so they installed an Openreach box called an ONT (Optical Network Terminal). You then connect your router (WAN socket) to the ONT using an ethernet cable. If the Vodafone router features are anything like the BT/PN router connection should be automatic.

[PF62]

FlossyThePig said:

I am assuming Openreach fitted Full Fibre (FTTP) so they installed an Openreach box called an ONT (Optical Network Terminal). You then connect your router (WAN socket) to the ONT using an ethernet cable. If the Vodafone router features are anything like the BT/PN router connection should be automatic.

The BT router connection for FTTP is *not* automatic.

Within the admin section of the router there is an option to have it turned to FTTP (Full Fibre) mode or not. If FTTP mode is off it will work with a phone line but not FTTP.

If they ship out a new router to someone having an FTTP install it is already set to this, but if someone is reusing an existing router then it needs to be changed over.

They would need to log into their router (likely 192.168.1.254) with a web-browser and delve into the settings to find it and check what it is set to.

[somouk]

It is usually the same router these days. You move from using the RJ11 telephone jack to using the RJ45 Ethernet jack that is marked as WAN on the back.

You may have to login and change over the WAN port as mentioned.

[nagsheadwarrior]

Thanks for the help folks that sorted it!

I had tried the wan with no joy, then a kid remembered one of the ethernet ports didnt work, swapped a cable and job done hapoy days!

Advice massively appreciated thankyou

[FlossyThePig]

PF62 said:

FlossyThePig said:

I am assuming Openreach fitted Full Fibre (FTTP) so they installed an Openreach box called an ONT (Optical Network Terminal). You then connect your router (WAN socket) to the ONT using an ethernet cable. If the Vodafone router features are anything like the BT/PN router connection should be automatic.

The BT router connection for FTTP is *not* automatic.

Within the admin section of the router there is an option to have it turned to FTTP (Full Fibre) mode or not. If FTTP mode is off it will work with a phone line but not FTTP.

If they ship out a new router to someone having an FTTP install it is already set to this, but if someone is reusing an existing router then it needs to be changed over.

They would need to log into their router (likely 192.168.1.254) with a web-browser and delve into the settings to find it and check what it is set to.

Just after 6pm two chaps arrived to upgrade my system from FTTC to FTTP. They actually used the hole where the FTTC cable came into the house and replaced the telephone master socket with the ONT. They then installed the fibre cable outside. Everything was connected up with CAT5e cable to the Plusnet Hub Two router, which wasn't even powered off. After a couple of minutes the router connected to the broadband. No fiddling with settings, it just worked. They left at about 7pm.

My download speed has gone from just over 8Mbps to just under 150 Mbps and upload from 0.5 Mbps to just under 34 Mbps.

Now to contact Andrew and Arnold to port my landline number to VOIP.