Printer Driver Issues

Author
Discussion

uuf361

Original Poster:

3,155 posts

228 months

Saturday 3rd June 2023
quotequote all
Having some issues with my old Laser printer (HP PSC950).

It can't seem to print more than half a page without an error occurring.

The drivers are up to date for the printer and it should work but get a 'Port Match' error when I run the diagnostic (as per the picture below) but have no idea how to resolve.

As it's a 20 year old printer HP understandably can't help but reluctant to throw it away when otherwise it works fine.

Any suggestions ?




Mr Pointy

11,688 posts

165 months

Saturday 3rd June 2023
quotequote all
What OS? Has it been working & stopped or has it never worked properly?

uuf361

Original Poster:

3,155 posts

228 months

Saturday 3rd June 2023
quotequote all
It has been working properly for 15+ years and now won't which seems odd. Only print every few months so not sure when it stopped. Everything else works fine (Scanner/copier) so I think it's a drivers/port config issue

OS is Windows 10

Road2Ruin

5,410 posts

222 months

Saturday 3rd June 2023
quotequote all
My approach would be to remove it and the drivers and the re-install. If that doesn't work then....bin.

Sheepshanks

34,433 posts

125 months

Saturday 3rd June 2023
quotequote all
I take it you’ve Googled this - there are some suggestions on the HP forums? Although they do quickly go to reinstall driver. I’ve found in past you have to ‘scrub’ the old driver several times to get rid of all remnants of it.

Don’t know why I’ve stuck with them but have always used HP printers - if they start acting up they can make you cry! Quite often I give up then next day they work fine.

FourWheelDrift

89,398 posts

290 months

Saturday 3rd June 2023
quotequote all
If the driver reinstalls (also try and find older drivers to test) don't get it working.

Is it an old refilled laser cartridge or a new one, just thinking if it's an old one that has been refilled a few times perhaps it's a bit blocked and can't put enough toner through and throws a wobbly as if it's run out? It's 20 years old has it ever been opened up for a clean? Could be dust and debris causing the port error, as in it loses connection because the print stops during the print and it's not a paper feed error.

Just things to think about.

uuf361

Original Poster:

3,155 posts

228 months

Saturday 3rd June 2023
quotequote all
It only uses genuine cartridges and the ink seems good as copying thungs is all fine.

I’ve uninstalled and reinstalled the drivers a few times but still get the port match error and only a third to a half page of printing

Maybe it is time to admit defeat

bigandclever

13,924 posts

244 months

Saturday 3rd June 2023
quotequote all
Given it's a Jurassic printer I'd be tempted to *not* use the most recent driver and go right back to whatever would've been installed on first use, as a test.

uuf361

Original Poster:

3,155 posts

228 months

Saturday 3rd June 2023
quotequote all
Could work, but I think the latest driver was brought out to make it compatible with Windows 10