Wifi settings causing virgin hub 5 to crash
Discussion
I'm running windows 11 on my pc and I've just taken out a new contract with virgin media and received a hub 5 to replace my hub 3. I've disabled channel optimisation so I could manually change the channel. It's locked out on me twice now, and I've not been able to access the router settings over wifi. In fact, windows completely loses connection to the wifi and will refuse to reconnect to it. I've tried to connect to it using my phone and i'm having the same issue.
The first time I was going through each wireless mode for 2.4ghz and 5.0ghz and checking the results with inSSIDer to see what gave me the best signal and speed. The second time it happened was when i'd tried to disable the 2.4ghz signal. Both times I've had to hard reset the hub to get back into it over WiFi. Unfortunately my PC is upstairs (with the hub in the room directly below), and my laptop doesn't have a ethernet port.
Any ideas?
The first time I was going through each wireless mode for 2.4ghz and 5.0ghz and checking the results with inSSIDer to see what gave me the best signal and speed. The second time it happened was when i'd tried to disable the 2.4ghz signal. Both times I've had to hard reset the hub to get back into it over WiFi. Unfortunately my PC is upstairs (with the hub in the room directly below), and my laptop doesn't have a ethernet port.
Any ideas?
Edited by goldar on Tuesday 14th February 21:50
I'm with VM and have their Superhub3. It's cr@p, as I believe all the VM hubs are. I don't want an upgrade from Virgin, I'm just waiting for all the new WiFi7 stuff to come out so that I can buy a cheaper WiFi6 grid system. I think trying to make a VM hub work well is an impossible task and not worth the trouble.
Yes I'd hoped this new hub 5 would be an improvement, but it seems just as crap. No idea what the actual difference is, if any.
No sky. I've only got my phone and pc connected whilst I set it up.
Btw it's been almost 30 mins and still no WiFi signal, so it looks like another reset is in order.
No sky. I've only got my phone and pc connected whilst I set it up.
Btw it's been almost 30 mins and still no WiFi signal, so it looks like another reset is in order.
If it's any help, my VM superhub sometimes loses its wifi signal when it can't boot its internal DHCP server. VM told me it's a known problem and the ONLY fix is to reset back to factory settings. As an IT person, I can't see how broadcasting a WiFi signal has anything to do with DHCP - it shouldn't have any connection. But who knows how their software operate? Anyway when it's happened to me, a factory reset is the only fix.
dave_s13 said:
Recently cured some niggly issues with my router by switching off the 5ghz wireless. You could try that? For normal usage you'll notice bugger all difference.
Just tried this. 2.4 signal seems to have improved. I've also tried switching the signal to ax only, which then caused it to crash and lock me out once again. What the actual f is going on with these s
tty routers?wyson said:
They use the cheapest of the cheap crap. Almost all ISP’s do.
You’d be doing yourself a massive favour by sticking your hub into modem mode and buying a mid range wifi 6 router for about £150.
This ^^You’d be doing yourself a massive favour by sticking your hub into modem mode and buying a mid range wifi 6 router for about £150.
I got fed up with the poor coverage and random dropouts of WiFi so switched to using Google mesh WiFi. I'm pretty adept with networking and tried changing a number of things on the router but nothing made a difference. Weirdly it was more an issue for iPhones than Android for some unknown reason.
At the time there was an offer on a Google Nest router and access hub and it dramatically improved the speed and coverage. Very easy to run diagnostics on it as well and easy to prioritise devices if needed ie WFH and on a Zoom call with multiple WiFi users indoors.
Instructions were almost idiot proof as well.
goldar said:
Just tried this. 2.4 signal seems to have improved. I've also tried switching the signal to ax only, which then caused it to crash and lock me out once again. What the actual f is going on with these stty routers?
My superhub 5 has been utterly reliable, in marked contrast to the SH3 it replaced. I've changed the default SSID names and obviously made the 2.4 and 5 GHz different, but that's about it. This is with maybe 25 wireless devices and a dozen or so wired ones, so it sees a reasonable amount of activity.tty routers?I can't access the router settings from another device because it's saying another device is logged in to the settings page and only one session is allowed (the device that was being used to change settings when it crashed). I've tried changing settings from both devices and I get the same result when it crashes.
I spoken to virgin and they need to send an engineer round to take a look and swap the router. What a farce. I'll look into a proper router in the meantime...
I spoken to virgin and they need to send an engineer round to take a look and swap the router. What a farce. I'll look into a proper router in the meantime...
goldar said:
I can't access the router settings from another device because it's saying another device is logged in to the settings page and only one session is allowed (the device that was being used to change settings when it crashed). I've tried changing settings from both devices and I get the same result when it crashes.
Have you tried an incognito window?It eventually logged itself out after a while and I was able to get back in.
I think i've solved my issues. It's started behaving itself and i've managed to optimise it. I almost pulled the trigger on a new router, but we'll see how this goes. Having inSSIDer is a massive help. I'd urge everyone to download it (or something similar) to aid in setting up their network. I can measure every change, which allows me to figure out what works and what doesn't.
I think i've solved my issues. It's started behaving itself and i've managed to optimise it. I almost pulled the trigger on a new router, but we'll see how this goes. Having inSSIDer is a massive help. I'd urge everyone to download it (or something similar) to aid in setting up their network. I can measure every change, which allows me to figure out what works and what doesn't.
goldar said:
Having inSSIDer is a massive help. I'd urge everyone to download it (or something similar) to aid in setting up their network. I can measure every change, which allows me to figure out what works and what doesn't.
Keep in mind that if you're optimising to avoid your neighbouring networks then you'll need to check periodically that they haven't changed channels.I tend to use iperf from a wireless to a wired client every couple of weeks to measure actual throughput, as measuring how good a channel choice is simply by how many other SSIDs there are on it isn't that helpful.
I've also run wired ethernet to every machine I use for work, as I've yet to encounter an utterly glitch free wireless setup.
goldar said:
My channel is fixed, neighbouring networks aren't. They steer well clear.
Keep an eye on it, auto channel selection on consumer and even business class hardware is remarkably dumb/inconsistent (if it wasn't, you wouldn't be fixing your superhub channels.)goldar said:
The only way for me to go wired is with powerline.
Find me a big enough drill, and I can wire anything. 
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