No Wi-FI on phone but Smart TV working

[wpa1975]

I am with EE, my smart Tv is working all ok but my PC and Phone will not connect or find the network no matter what I try.

This has been the same all evening.

Any ideas please, did try EE but they are saying 48 hrs for a reply which does not help.

[Hoofy]

Make sure you've reboot the router. (Just switch it off, count to 10 then switch it back on.) I hadn't switched off my router in about 3 months and suddenly all wifi gone, only my PC (hard cable to the router) could connect to the internet. Remembered to reboot the router after wondering wtf was going on, and all fine since.

[wpa1975]

Thanks all, tried everything and still not working.

Both smart TV's connect and work fine, phone and pc will not find the network no matter what I try, going to call EE later.

[Captain_Morgan]

Have you tried going into the ‘routers’ admin page & splinting the said of the 2.4 & 5 GHz bands, shouldn’t have to these days but some times it helps.

If not you could try entering the ssid & password manually rather than searching for it.

[Hoofy]

Can your phone see your router when you search for Wifi availability?

[dundarach]

Do you only have the router, no repeaters anywhere?

Have you deleted the connection from phone and gone and searched again?

Can you do that on a working device like the TV?

[Mr E]

What is the phone?

Actually, what channel is the WiFi on?

Edited by Mr E on Tuesday 29th November 10:42

[sparkyhx]

I had similar recently trying to connect an Alexa, everything on the network was working, tried forgetting network and reconnecting phone and it no longer worked once connected.

rebooted the Wifi mesh and still had the issues, rebooted the router - sorted itself - no idea what happened.

[wpa1975]

Hoofy said:

Can your phone see your router when you search for Wifi availability?

Nope, no matter what I try the list of networks does not include EE, even put the phone next to the router.

Spoken with EE and they can only suggest a new router which is on its way.

It seems bonkers to me that both smart TV's connect and work fine, yet no matter what I try the PC, phone and Tablet will not connect.

dundarach said:

Do you only have the router, no repeaters anywhere?

Have you deleted the connection from phone and gone and searched again?

Can you do that on a working device like the TV?

Only the router, yes cleared and searched again, the TV's will find it fine however nothing else will.

Edited by wpa1975 on Friday 2nd December 16:00

[wpa1975]

Just to update, EE have supplied a new router.

As before the Smart TV's are fine, the computer seems fine but the mobile is crap, keeps saying no internet and drops out, it is a not a phone issue as it works fine on my parents and work broadband fine.

I am also now having issues with my printer not finding the network as well, I seem to have to repair the connection every time I want to print.

Does anybody know if smart meters can affect it, thinking about it my issues started about the same time that EDF started taking readings again, I have had a smart meter for a long time but was with Eon, it has taken EDF months to sort out taking readings.

[Corso Marche]

Pretty much anything electrical or electronic will affect it.
So it is highly likely you could be experiencing noise/interference on the same bands your wifi and phone are trying to operate on.

You really need to establish which band (2.4Ghz or 5Ghz) and then what channel your router is transmitting on.

Deactivate the 5Ghz if you can and see what happens.

[Hoofy]

Re router channels, might be worthwhile choosing a specific channel and then cycle through them until it works as it should.

[wpa1975]

Corso Marche said:

Pretty much anything electrical or electronic will affect it.
So it is highly likely you could be experiencing noise/interference on the same bands your wifi and phone are trying to operate on.

You really need to establish which band (2.4Ghz or 5Ghz) and then what channel your router is transmitting on.

Deactivate the 5Ghz if you can and see what happens.

Checked further, the TV is set to 5ghz, everything else is 2.4ghz.

Disconnecting the 5ghz has made a massive difference, it is much quicker.

Will keep an eye on things.

Thanks to everyone for tips and advice.