Dead SSD out of the box

[markbigears]

Hi all,

I bought a ssd a while back, but it sat on the cupboard unopened until a few days ago.
Upon plugging in to the Mac USB-C port, nothing.
No light from the ssd or it appearing on the desktop.
I tried all the other 3 ports, no joy.
Plugged it into another Mac … still nothing.
Tried again on the first Mac and it did fire up and popped up on the desktop.
Tried again and a many more times and nothing.
I haven’t got the original receipt and LaCie don’t want to know.

Is there anything I can try before binning it?

Thanks all

[randlemarcus]

How the heck long is a while?

[driver67]

Have you used the Disk Utility (in Applications/Utilities) app to check if it see's the drive ?

May just need reformated to a suitable format.

Dougie.

[markbigears]

Lol, it was 6 months or so, I know …..

It won’t boot do can’t see it to re format and yes, I tried utilities … not showing up

[QJumper]

Try it on a pc, and/or try diifferent usb cables.

[driver67]

Tried another cable ?

[markbigears]

Yes, tried another cable …..
I’ll try it in a pc, I hadn’t thought of that, thanks

[Sheepshanks]

6 mths isn't that long. Where did you buy it - if it's from a retailer you should be OK, if it was off eBay then probably tough luck?

[Hanslow]

Don't completely write the disk off just yet. From the sounds of it, you've bought an external in a caddy of some sort. Do you have a link to the one you have?

It could be that the caddy/housing is defective but the drive might be fine, so it might require just a new housing to be working. Also, depending on the spec of the drive, some of them require higher current which may or may not be provided by the USB port you are using. I have an NVMe drive in an external housing and it requires a USB Y cable to work correctly, drawing power from two ports on the machine end into the one on the caddy.

[markbigears]

It is this one: LaCie Portable SSD USB-C v2 1TB, it’s a sealed unit

[maniac886]

markbigears said:

It is this one: LaCie Portable SSD USB-C v2 1TB, it’s a sealed unit

If you purchased it new from a UK retailer - I would contact LaCie directly and see if you can get a replacement from them , it should have a 12 month warranty.

[Paul Drawmer]

Sheepshanks said:

6 mths isn't that long. Where did you buy it - if it's from a retailer you should be OK, if it was off eBay then probably tough luck?

^^^ This. Just raise a warranty claim with the retailer.

[camel_landy]

markbigears said:

It is this one: LaCie Portable SSD USB-C v2 1TB, it’s a sealed unit

LaCie have a decent warranty... Give your retailer a shout and get it swapped out.

M

[markbigears]

I don’t have the original receipt unfortunately

[randlemarcus]

markbigears said:

I don’t have the original receipt unfortunately

Ought not to matter. Back to whoever sold it to you, rather than LaCie directly. Can you dig out a bank statement with that transaction on?

[camel_landy]

randlemarcus said:

markbigears said:

I don’t have the original receipt unfortunately

Ought not to matter. Back to whoever sold it to you, rather than LaCie directly. Can you dig out a bank statement with that transaction on?

There's a fair chance they've got a record of the serial number.

M