Transferring a domain from a defunct host
Discussion
Hi all,
My in-laws have a domain that they registered 15-20 years ago with BT’s domain registering service. My father in law died a few years back, I had all sorts of problems renewing the domain 2 years ago as his email address no longer existed. I did manage it eventually after all sorts of hassle, updated the admin email to mine, and forgot about it.
My mother in law mentioned her email didn’t seem to be working last month - I checked, and sure enough it had lapsed but I had received no notifications. I went to renew it and it told me that had failed (but no money taken). Tried again with the same result. Noticed that money had been taken twice, and the domain renewed! No reply to support tickets raised, although I noticed that the money had gone back to the account (domain still renewed though).
I decided at this point enough was enough and to transfer it to my preferred host tslhost. However, logging into the btdomains control panel won’t let you do anything other than renew it.. Just error messages from anything else, and no replies to any support ticket raised. I need a code from them to transfer it away.
Discovered a thread on a BT forum saying that BT had got rid of that arm to Register (as confirmed by the Whois registrant details for the domain) and saying that BT won’t acknowledge anything to do with it unless you have a BT account (which I don’t), and neither do Register.
https://business.forums.bt.com/t5/Email-and-hostin...
The email address btdomainssupport@register.com was suggested as one that could help - emailed it before the weekend but with no response.
Any suggestion as to how I can proceed? Seems a ridiculous situation!
My in-laws have a domain that they registered 15-20 years ago with BT’s domain registering service. My father in law died a few years back, I had all sorts of problems renewing the domain 2 years ago as his email address no longer existed. I did manage it eventually after all sorts of hassle, updated the admin email to mine, and forgot about it.
My mother in law mentioned her email didn’t seem to be working last month - I checked, and sure enough it had lapsed but I had received no notifications. I went to renew it and it told me that had failed (but no money taken). Tried again with the same result. Noticed that money had been taken twice, and the domain renewed! No reply to support tickets raised, although I noticed that the money had gone back to the account (domain still renewed though).
I decided at this point enough was enough and to transfer it to my preferred host tslhost. However, logging into the btdomains control panel won’t let you do anything other than renew it.. Just error messages from anything else, and no replies to any support ticket raised. I need a code from them to transfer it away.
Discovered a thread on a BT forum saying that BT had got rid of that arm to Register (as confirmed by the Whois registrant details for the domain) and saying that BT won’t acknowledge anything to do with it unless you have a BT account (which I don’t), and neither do Register.
https://business.forums.bt.com/t5/Email-and-hostin...
The email address btdomainssupport@register.com was suggested as one that could help - emailed it before the weekend but with no response.
Any suggestion as to how I can proceed? Seems a ridiculous situation!
This was about 5 years ago
I had an issue with a client with a .co.uk domain where they had fallen out with their web company and they had control of the domain.
My client raised the issue with Nominet and after jumping through some hoops proving ownership of the domain, Nominet then changed the IPS tag on the domain, so UK2 could pick it up and host
This only took a day to happen
Hope this helps
I had an issue with a client with a .co.uk domain where they had fallen out with their web company and they had control of the domain.
My client raised the issue with Nominet and after jumping through some hoops proving ownership of the domain, Nominet then changed the IPS tag on the domain, so UK2 could pick it up and host
This only took a day to happen
Hope this helps
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