BT email account

[IJWS15]

This one is really pissing me off now.

I have a btinternet email account which I have been using for many many years, I access the account from a home pc (Windows10) an iPad and an iPhone. Not tried the pc this week but yesterday the iPad and iPhone stopped collecting mail.....

Password hasn’t changed as I can access mail through the bt site.

Removed the account on the iPad and reset up - won’t collect anything.

Changed password on website and removed and reloaded account on iPad- nothing.

I am 150 miles away from the pc so can’t check it still has access.

Any suggestions apart from not using BT?

[sociopath]

Is BT mail provided by yahoomail? They've had major problems over last few days

[IJWS15]

Maybe but why can I access it via the web but not the app.

Just got the notification of your post that way

[Captain_Morgan]

Because of the specific nature of the outage they have/are experiencing?

There a many reasons why external systems won’t work while there is a outage but the internal web app works.

[G600]

Have you moved from BT for your broadband? If you do they move you to "basic" email with no app access, unless you pay for it.

[IJWS15]

My wife still has access to her btinternet account via her I-pad so it looks like the problem isn’t at BT.

Hers is a current model, mine is 6-8 years old (hand me down)

[andybebop]

I have had a similar issue with 3 customers in the past week. You may have a different problem but I resolved theirs by logging into the BT webmail in a browser on the Ipad and then adding the Ipad as a trusted device. After this deleting the account and then adding it again solved the issue.
Edited to say that all 3 had "2 step authentication" enabled.

Edited by andybebop on Thursday 7th July 19:23

[IJWS15]

Been with but for years, account was upgraded last year to unbreakable. I am running remotely over a hotel WiFi and have tried mobile data on phone but nothing works.

Have been in 2 hotels this week, both I have stayed in before without issues.

Wonder if it will start working again tomorrow when I get home tomorrow?

[andygo]

IJWS15 said:

Been with but for years, account was upgraded last year to unbreakable. I am running remotely over a hotel WiFi and have tried mobile data on phone but nothing works.

Have been in 2 hotels this week, both I have stayed in before without issues.

Wonder if it will start working again tomorrow when I get home tomorrow?

I'm wondering the same actually.

[IJWS15]

Back home and now working on the iPad which had the account deleted and reloaded

Still not working on the IPhone which hasn’t been touched - says server not responding.

Wife has had no issues.