Cancelling Amazon Prime

[RizzoTheRat]

Any ideas how you do it? It appears I clicked in the wrong place when adding something to my cart on Amazon and accidentally signed up for the free trial. However as I haven't given them any payment information it's been suspended (despite being free ) Now if I go to "your account" - "your prime membership" it says


Your Prime membership has been suspended
There is a problem with your payment due to incomplete verification of your payment method. Please verify your payment method now.
EUR 0.00 due now
EUR 2.99/month from 27 July 2022
Verify payment method for Prime


Not a big problem as clearly they're not going to take any money and it will eventually cancel, but I'd rather not use up my free trial unnecessarily in case I do actually want to use it at some point. Anyone had the same and figured out how to cancel it?


Mind you €2.99/month does actually sound like a reasonable deal, but fairly pointless as my wife already has UK prime membership

[Mammasaid]

https://www.amazon.co.uk/gp/help/customer/display....

Amazon said:

You can end your Amazon Prime membership, or cancel your free trial to ensure that it doesn't convert to a full Amazon Prime membership.

1. Go to Your Amazon Prime Membership.
2. Select Manage, select Update, Cancel and More, and then follow the on-screen instructions.

[RizzoTheRat]

But because I haven't given them valid payment details I don't get the "Manage" option on that screen so that doesn't work.

[Mammasaid]

RizzoTheRat said:

But because I haven't given them valid payment details I don't get the "Manage" option on that screen so that doesn't work.

Then give them your payment details, and then go and cancel.

I'm sure they'll have given you a link to add payments?

[bigandclever]

RizzoTheRat said:

But because I haven't given them valid payment details I don't get the "Manage" option on that screen so that doesn't work.

This is just a wild guess but given you talk about being billed in euros, not gbp, do you have to go to the specific local Amazon site (rather than .co.uk) to get to a page that works for you?

[dundarach]

Talk to your bank?

Cancel it and wait for them to email you?

Ring them 020 7084 7911?

[djneils98]

get them to call you - if you go through the customer service link at the bottom of the page you can eventually get to where they offer to call you

[RizzoTheRat]

Mammasaid said:

Then give them your payment details, and then go and cancel.

I'm sure they'll have given you a link to add payments?

Seems crazy to have to authorise a payment for something just to be able to cancel it though doesn't it? However I genuinely think this might be only way to do it, anything else just takes me back to the "Authorise your payment" page

bigandclever said:

This is just a wild guess but given you talk about being billed in euros, not gbp, do you have to go to the specific local Amazon site (rather than .co.uk) to get to a page that works for you?

This is all on the Dutch site. UK site doesn't show it at all.

dundarach said:

Talk to your bank?

Cancel it and wait for them to email you?

Ring them 020 7084 7911?

I haven't paid for anything to be able to cancel it

djneils98 said:

get them to call you - if you go through the customer service link at the bottom of the page you can eventually get to where they offer to call you

This gets even better. The Customer Services link takes me to a FAQ page, which tells me to cancel it from the "Your Prime Membership" page which I cant do. There's also a a "contact Information" page, which doesn't have any e-mail addresses or phone numbers, but does have a paragraph saying contact them using their contact form, the link for which takes me back to the Customer Services FAQ page which doesn't have any contact information on it.

It's a good system

[snuffy]

If I logon to my account, then select contact, then click the "we can call you link" I then get a load of options, one of which is "something else", it then gives me a pull down menu, one of which says "Prime", and then a second pull down menu for "cancel prime". When I select that I see a button called "Phone". I've not clicked that as I don't want to cancel Prime of course.