Printer ghosting images

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Discussion

Road2Ruin

Original Poster:

5,417 posts

222 months

Friday 17th June 2022
quotequote all
Opening this up to the PH collective because I am now stumped.

I have a network printer and from one of the machines attached to the network, when printing it ghosts images, not text ust images. I have tried uninstalling drivers and updating everything, but still no joy. Is there a windows module or something I could be looking for that could be contributing to the issue. All other PCs connected print fine.

Ta in advance

StephenP

1,906 posts

216 months

Friday 17th June 2022
quotequote all
When you say ghosting, do you mean the various colours look a bit fuzzy because the individual colour layers don't quite like up correctly?

Road2Ruin

Original Poster:

5,417 posts

222 months

Friday 17th June 2022
quotequote all
StephenP said:
When you say ghosting, do you mean the various colours look a bit fuzzy because the individual colour layers don't quite like up correctly?
I think that's it. If I do a colour test print from the machine the colour blocks it prints look slightly shifted. They should be in a square box, but are out by a mm or so.

geeks

9,562 posts

145 months

Friday 17th June 2022
quotequote all
Road2Ruin said:
StephenP said:
When you say ghosting, do you mean the various colours look a bit fuzzy because the individual colour layers don't quite like up correctly?
I think that's it. If I do a colour test print from the machine the colour blocks it prints look slightly shifted. They should be in a square box, but are out by a mm or so.
Does it have a scanner too? Most printers will have an alignment fuction, you print the test page and place it in the scanner bed and it can then realign itself from there..

camel_landy

5,058 posts

189 months

Friday 17th June 2022
quotequote all
Is it laser or ink-jet?

There could be a calibration issue here, so worth investigating what options you have for your model.

Alternatively, it could be something physical:
  • Ink Jet - Could be the ink unit needs re-seating.
  • Laser - Could be a build up of charge on the drum... Can be cleared by printing a full page of each of the colours (CMYK) at 100%.
HTH

M

Nimby

4,856 posts

156 months

Friday 17th June 2022
quotequote all
camel_landy said:
Is it laser or ink-jet?

There could be a calibration issue here, so worth investigating what options you have for your model.

Alternatively, it could be something physical:
  • Ink Jet - Could be the ink unit needs re-seating.
  • Laser - Could be a build up of charge on the drum... Can be cleared by printing a full page of each of the colours (CMYK) at 100%.
HTH

M
Edit - confused by contradictory "All other PCs connected print fine" which doesn't seem possible if the test pattern is blurry.

Edited by Nimby on Friday 17th June 12:44

Road2Ruin

Original Poster:

5,417 posts

222 months

Friday 17th June 2022
quotequote all
Nimby said:
Edit - confused by contradictory "All other PCs connected print fine" which doesn't seem possible if the test pattern is blurry.

Edited by Nimby on Friday 17th June 12:44
Test pattern as generated from this particular PC, not the printer. It is a laser and only affected from one computer, so must be software in nature I guess.

camel_landy

5,058 posts

189 months

Friday 17th June 2022
quotequote all
Road2Ruin said:
Test pattern as generated from this particular PC, not the printer. It is a laser and only affected from one computer, so must be software in nature I guess.
Curious... I think your assessment is correct but how to troubleshoot - Pass.

M

Road2Ruin

Original Poster:

5,417 posts

222 months

Friday 17th June 2022
quotequote all
camel_landy said:
Road2Ruin said:
Test pattern as generated from this particular PC, not the printer. It is a laser and only affected from one computer, so must be software in nature I guess.
Curious... I think your assessment is correct but how to troubleshoot - Pass.

M
hehe thanks

imck

809 posts

113 months

Saturday 18th June 2022
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Ex Printer Tech
Still repair but very rarely Colour Lasers.

If your Self Test from the Printer is showing offset in the Colours, usually means it needs calibration/alignment.

Depending on the Make and Model this may be able to be adjusted from the Menus.
It may do a self calibration.
Some Models would print various pages and you would select the best alignment.

Ghosting is where the Print repeats itself.
If you had a Page with a single line of text at the top, the text would repeat faintly every 3 inches or so (for a 1 inch Drum)

Nimby

4,856 posts

156 months

Saturday 18th June 2022
quotequote all
... but OP says printout sent from other PCs on the network is fine.


imck

809 posts

113 months

Saturday 18th June 2022
quotequote all
Nimby said:
... but OP says printout sent from other PCs on the network is fine.
OP also says Internal Test Page is misaligned. Get that sorted first.

Nimby

4,856 posts

156 months

Saturday 18th June 2022
quotequote all
"Test pattern as generated from this particular PC, not the printer. "

From that I'd assumed test prints from other PCs are OK. Maybe OP can confirm?

Edited by Nimby on Saturday 18th June 13:00

Road2Ruin

Original Poster:

5,417 posts

222 months

Saturday 18th June 2022
quotequote all
imck said:
Nimby said:
... but OP says printout sent from other PCs on the network is fine.
OP also says Internal Test Page is misaligned. Get that sorted first.
No I didn't. The test print from the PC with problems was misaligned. This is generated by the software on the PC, not the printer itself.

Road2Ruin

Original Poster:

5,417 posts

222 months

Saturday 18th June 2022
quotequote all
Nimby said:
"Test pattern as generated from this particular PC, not the printer. "

From that I'd assumed test prints from other PCs are OK. Maybe OP can confirm?

Edited by Nimby on Saturday 18th June 13:00
Not tried that, but when it work next I will test. The others print fine with no fuzziness or ghosting, so I suspect they will come back normal.

imck

809 posts

113 months

Saturday 18th June 2022
quotequote all
Road2Ruin said:
No I didn't. The test print from the PC with problems was misaligned. This is generated by the software on the PC, not the printer itself.
Sorry. I misread 'Machine' as Printer and not PC
Can you print internal tests from the Printer? They OK?

What Make/Model is it?

Ozone

3,051 posts

193 months

Saturday 18th June 2022
quotequote all
If the printer is laser and prints of images rather than the text are ghosting or repeating down the pages, a quick diagnosis is to fit a new drum (image) unit(s) and test. It could also be the Fuser (fixing unit) causing the problem.

Another quick diagnosis is to put some paper from one of the other printers in it and try, the amount of time people put multiple sheets of heavier stock (90 - 100gsm) in, do 2 prints and leave the rest in there with the print settings at 80gsm causing a similar problem.

mmm-five

11,396 posts

290 months

Saturday 18th June 2022
quotequote all
Ozone said:
If the printer is laser and prints of images rather than the text are ghosting or repeating down the pages, a quick diagnosis is to fit a new drum (image) unit(s) and test. It could also be the Fuser (fixing unit) causing the problem.

Another quick diagnosis is to put some paper from one of the other printers in it and try, the amount of time people put multiple sheets of heavier stock (90 - 100gsm) in, do 2 prints and leave the rest in there with the print settings at 80gsm causing a similar problem.
Wouldn't this fault appear on prints from every PC if this was the case, as the OP stated...
OP said:
All other PCs connected print fine.

Teppic

7,484 posts

263 months

Saturday 18th June 2022
quotequote all
Ozone said:
If the printer is laser and prints of images rather than the text are ghosting or repeating down the pages, a quick diagnosis is to fit a new drum (image) unit(s) and test. It could also be the Fuser (fixing unit) causing the problem.

Another quick diagnosis is to put some paper from one of the other printers in it and try, the amount of time people put multiple sheets of heavier stock (90 - 100gsm) in, do 2 prints and leave the rest in there with the print settings at 80gsm causing a similar problem.
While you are correct in that ghosting is usually a sign of a drum or fuser issue, in this case it’s printing from other PCs without any ghosting so a printer hardware issue can be ruled out.

As it’s only one PC that has the issue then it’s software or a driver issue. Check that all of the PCs have the same driver version.

Ozone

3,051 posts

193 months

Saturday 18th June 2022
quotequote all
mmm-five said:
Ozone said:
If the printer is laser and prints of images rather than the text are ghosting or repeating down the pages, a quick diagnosis is to fit a new drum (image) unit(s) and test. It could also be the Fuser (fixing unit) causing the problem.

Another quick diagnosis is to put some paper from one of the other printers in it and try, the amount of time people put multiple sheets of heavier stock (90 - 100gsm) in, do 2 prints and leave the rest in there with the print settings at 80gsm causing a similar problem.
Wouldn't this fault appear on prints from every PC if this was the case, as the OP stated...
OP said:
All other PCs connected print fine.
Teppic said:
While you are correct in that ghosting is usually a sign of a drum or fuser issue, in this case it’s printing from other PCs without any ghosting so a printer hardware issue can be ruled out.

As it’s only one PC that has the issue then it’s software or a driver issue. Check that all of the PCs have the same driver version.
Yes, both correct, skim reading produces the wrong answer smash

Another reason could be a printer driver user profile for the particular PC with the problem.