Amazon account hacked
Discussion
OH has had an e-mail from Amazon - suspicious account transaction which they blocked and reversed.
She has paused her CC, changed e-mail password (just in case) and set a new Amazon password (they block the account and e-mail a reset code).
I don’t think they can get the full CC details from Amazon, it looks like it just shows the last 4 digits for saved cards (I logged in and checked on my account).
She will contact the bank to make sure the transactions don’t go through. Anything else she should do?
Strange thing is the e-mail from Amazon showed both purchases as being addressed to her so I can’t figure out what the scumbags were hoping to achieve.
She has paused her CC, changed e-mail password (just in case) and set a new Amazon password (they block the account and e-mail a reset code).
I don’t think they can get the full CC details from Amazon, it looks like it just shows the last 4 digits for saved cards (I logged in and checked on my account).
She will contact the bank to make sure the transactions don’t go through. Anything else she should do?
Strange thing is the e-mail from Amazon showed both purchases as being addressed to her so I can’t figure out what the scumbags were hoping to achieve.
They could try for a late address change. It was what tripped up a hacker on my Vodafone account trying to buy a pair of expensive phones on my account. The Vodafone fraud department were critical of their sales operative - but not too critical - for allowing the hacker a lot of leeway to get to the purchase but the extra checks required for an address change derailed the deal. Very nearly £1100 worse off. Amazing how much the hacker knew about me.
So
Original e-mail from Amazon said they’d dealt with it, cancelled both orders, and to ignore any further info on the orders.
Then the bank gets in touch because a $16 charge is pending and can’t go through because the card is blocked. Eventually get hold of the bank, card cancelled and $16 charge disputed.
Then an e-mail from Amazon saying the $16 order has despatched. It arrived today.
Phone Amazon - told to return it except we can’t because the order is hidden because they identified it as suspect and stopped it. They’ll have to reinstate it so we can return it for a refund..to a card that no longer exists on a transaction that is disputed.
At least the bank (once we got hold of them) and Amazon customer service have been easy to deal with so far.
Original e-mail from Amazon said they’d dealt with it, cancelled both orders, and to ignore any further info on the orders.
Then the bank gets in touch because a $16 charge is pending and can’t go through because the card is blocked. Eventually get hold of the bank, card cancelled and $16 charge disputed.
Then an e-mail from Amazon saying the $16 order has despatched. It arrived today.
Phone Amazon - told to return it except we can’t because the order is hidden because they identified it as suspect and stopped it. They’ll have to reinstate it so we can return it for a refund..to a card that no longer exists on a transaction that is disputed.
At least the bank (once we got hold of them) and Amazon customer service have been easy to deal with so far.
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