Asus ZenBook / windows 11 freezing on lid close
Discussion
I've googled for a solution to this and a bit stumped....
I have a new Asus Zenbook 14 with window 11 home. It's a great machine but there's one problem that's got me considering returning it. From what I can see the Windows power settings are that it should sleep when I close the lid.
When I do close the lid, the fan can sometimes be heard, other times it is silent.
On opening the lid most times the login screen appears and everything is normal. However, an alarming number of times the screen is blank and the power button is intermittently flashing. The computer is completely unresponsive and the only thing I can do is a hard reset by holding the power button for 40 seconds. On asus forums this seems to be referred to as the black screen of death and seems to be a characteristic of previous models.
I don't believe this is a hardware problem - so I'm wondering whether there is some power setting in windows that I need to adjust?
Any thoughts welcome!
I have a new Asus Zenbook 14 with window 11 home. It's a great machine but there's one problem that's got me considering returning it. From what I can see the Windows power settings are that it should sleep when I close the lid.
When I do close the lid, the fan can sometimes be heard, other times it is silent.
On opening the lid most times the login screen appears and everything is normal. However, an alarming number of times the screen is blank and the power button is intermittently flashing. The computer is completely unresponsive and the only thing I can do is a hard reset by holding the power button for 40 seconds. On asus forums this seems to be referred to as the black screen of death and seems to be a characteristic of previous models.
I don't believe this is a hardware problem - so I'm wondering whether there is some power setting in windows that I need to adjust?
Any thoughts welcome!
Drivers?
Did it come with 11?
What happens if you Sleep from the menu rather than close the lid?
Is it set to hibernate after some time? I assume you have power to it so low power is not an issue.
You will find it woke up before it went batty. Open a command prompt and type powercfg /? - follow your nose on the sleep items and wake items and see if you get some clues (I suspect it will have woken up and done something).
Also enable remote desktop access and see if you can access it from another computer when it is in this state.
Did it come with 11?
What happens if you Sleep from the menu rather than close the lid?
Is it set to hibernate after some time? I assume you have power to it so low power is not an issue.
You will find it woke up before it went batty. Open a command prompt and type powercfg /? - follow your nose on the sleep items and wake items and see if you get some clues (I suspect it will have woken up and done something).
Also enable remote desktop access and see if you can access it from another computer when it is in this state.
eeLee said:
Drivers?
Did it come with 11?
What happens if you Sleep from the menu rather than close the lid?
Is it set to hibernate after some time? I assume you have power to it so low power is not an issue.
You will find it woke up before it went batty. Open a command prompt and type powercfg /? - follow your nose on the sleep items and wake items and see if you get some clues (I suspect it will have woken up and done something).
Also enable remote desktop access and see if you can access it from another computer when it is in this state.
Yes it came with win 11 home. Windows update fully up to date and drivers are up to date using the asus app.Did it come with 11?
What happens if you Sleep from the menu rather than close the lid?
Is it set to hibernate after some time? I assume you have power to it so low power is not an issue.
You will find it woke up before it went batty. Open a command prompt and type powercfg /? - follow your nose on the sleep items and wake items and see if you get some clues (I suspect it will have woken up and done something).
Also enable remote desktop access and see if you can access it from another computer when it is in this state.
I'll have to try sleeping from the menu a few times to see whether it causes it - so far it restarts normally every time.
Settings are to Sleep, not hibernate on lid closed.
I've kept it plugged in most times and it does freeze frequently on mains. A few times the battery as run down with the lid closed - that coupled with the fan leads me to think that it doesn't actually sleep properly when the lid is closed.
Will investigate settings further.....
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