Cuckoo Internet - any experience?

[randlemarcus]

New house, and have the possibility of FTTP. BT, EE and a newbie to me - Cuckoo Internet. Any experience of them?

[Mikebentley]

Isn’t that where you nick the neighbours?

[randlemarcus]

Mikebentley said:

Isn’t that where you nick the neighbours?

Good thinking, that man!

[Defcon5]

I think of these small internet companies in a similar fashion to all the obscure energy companies that are going bust.

[randlemarcus]

Defcon5 said:

I think of these small internet companies in a similar fashion to all the obscure energy companies that are going bust.

A little cynicism is sensible, but the pricing is a little over the big boys, in exchange for less RPI + 3% lunacy, and the question to support was answered well, and reasonably quickly. So it's down to the hive mind

[Tebbers]

The founder of Cuckoo is a friend of a friend of mine. Don’t know him but I’d be inclined to go with a smaller, more earnest company every time. Not only are you supporting small business, you’re likely to get much better service too.

[RSTurboPaul]

Thread bump for any more recent experiences / comments!

[James6112]

Thousands here:-
https://uk.trustpilot.com/review/cuckoo.co

[quinny100]

Cuckoo are just reselling connections they buy from TalkTalk Business. They don’t run their own network. They just bill you and answer the phone, acting as a go-between for any support.

If your primary driver is to be able to call your ISP for a nice chat with a lovely young person about how your day has been, do it.

If you want to be in the best place to get any difficult faults resolved as quickly as possible, Zen would be better bet.

Interesting they only offer FTTP - that will be because it removes all the copper limitations around line lengths and the copper faults that domestic ISP’s have to deal with.

[RSTurboPaul]

quinny100 said:

Cuckoo are just reselling connections they buy from TalkTalk Business. They don’t run their own network. They just bill you and answer the phone, acting as a go-between for any support.

If your primary driver is to be able to call your ISP for a nice chat with a lovely young person about how your day has been, do it.

If you want to be in the best place to get any difficult faults resolved as quickly as possible, Zen would be better bet.

Interesting they only offer FTTP - that will be because it removes all the copper limitations around line lengths and the copper faults that domestic ISP’s have to deal with.

Thanks very much for the info - it does look like taking out all copper from the system is the plan across most providers, much as that is annoying in terms of losing a 'proper' phone line (but that's covered in a different thread).