Discussion
Crap
My daughter got an iD Mobile phone, and it turns out there is no facility to stop the data usage at your plan limit, so had some pretty big bills. We've had to upgrade to bigger plan just to make sure she doesn't go over the limit. So far the "cheap" phone has cost us way more than a top spec phone from any other company. I thought practices like that had died out a long time ago.
Speaking to them gets you nowhere, so I'm voting with my feet.
My daughter got an iD Mobile phone, and it turns out there is no facility to stop the data usage at your plan limit, so had some pretty big bills. We've had to upgrade to bigger plan just to make sure she doesn't go over the limit. So far the "cheap" phone has cost us way more than a top spec phone from any other company. I thought practices like that had died out a long time ago.
Speaking to them gets you nowhere, so I'm voting with my feet.
Crap Crap Crap
Had the takeaway plan which is supposed to let you use your data allowance in 20+ countries, but I/they never managed to get data roaming working abroad.
Customer service is in South Africa and while they are pleasant enough and speak English well, they were just hopeless at fixing my issue (they never did in fact).
Gave up after about 6 months, terminated the contract early, they are now chasing me for early termination fees...
Moved to Three and I couldn't be happier, no hassle!
Had the takeaway plan which is supposed to let you use your data allowance in 20+ countries, but I/they never managed to get data roaming working abroad.
Customer service is in South Africa and while they are pleasant enough and speak English well, they were just hopeless at fixing my issue (they never did in fact).
Gave up after about 6 months, terminated the contract early, they are now chasing me for early termination fees...
Moved to Three and I couldn't be happier, no hassle!
These have to be the worst company I have ever dealt with! I wanted a sim for data only as I was going to be without broadband for a few days so the monkey at PC world signed me up with ID and said there was a 15gb plan and it was capped at that so couldn't go over. Well I did go over as it wasn't capped and ended up with quite a large bill, rang the South African helpline and as soon as they realised you were complaining they hung on on me, this happened 3 times! I finally got to speak to somebody who took payment for the extra data and cancelled my account, or did he 
Fast forward 2 years and I get a threatening letter from a debt collection agency saying I owe ID mobile nearly £400 and because I had refused to pay it had been handed over to a debt collection agency, this was the first I had heard about it. I tried to use their complaints procedure but it appears the emails just go straight to a spam box and aren't actioned,
I finally got it sorted by posting on their Facebook page and managed to get a rep in this country who was able to finally sort it out and write off the so called debt.
I did also go to PC world as I felt they had sold me the wrong product but they weren't interested at all
They may be OK if you don't have a problem but God help you if you have to contact them!
Fast forward 2 years and I get a threatening letter from a debt collection agency saying I owe ID mobile nearly £400 and because I had refused to pay it had been handed over to a debt collection agency, this was the first I had heard about it. I tried to use their complaints procedure but it appears the emails just go straight to a spam box and aren't actioned,
I finally got it sorted by posting on their Facebook page and managed to get a rep in this country who was able to finally sort it out and write off the so called debt. I did also go to PC world as I felt they had sold me the wrong product but they weren't interested at all
They may be OK if you don't have a problem but God help you if you have to contact them!
Maybe they've improved in the last 6 years but I just came on to post a question about iD Mobile as they're advertising a pretty good deal on the S23 Ultra at the moment and I was considering a jump to them (and 3?) from a long-term contract with EE.
I think I'll hang fire for now or buy direct from Samsung
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