Worldpay DOWN

Author
Discussion

DontLift

Original Poster:

9,396 posts

265 months

Tuesday 4th November 2003
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It would appear that worldpay's servers have crashed, anyone else having same problem with their payment systems? Ted?

sparkyjohn

1,198 posts

253 months

Wednesday 5th November 2003
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Yep, it's down. Just been talking to a client who's already struggling. This might just be the final straw

DontLift

Original Poster:

9,396 posts

265 months

Wednesday 5th November 2003
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It's been on and off all day, like you say this is the final straw, off to protx me thinks.

Mark.S

473 posts

284 months

Wednesday 5th November 2003
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Seems they've had lots of trouble since the upgrade on Friday/Saturday last week.

DontLift

Original Poster:

9,396 posts

265 months

Wednesday 5th November 2003
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Indeed but systme has now been down for nearly 24 hours which is totally unacceptable to any business relying on their service

PetrolTed

34,443 posts

310 months

Wednesday 5th November 2003
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Yep, I had to close my shop yesterday.

Not good but it's by no means the 'final straw' for me. Worldpay has worked faultlessly for me for more than 2 years. I'll stick with 'em.

PetrolTed

34,443 posts

310 months

dontlift

Original Poster:

9,396 posts

265 months

Wednesday 5th November 2003
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Ted / Anyone else,

Has anyone had any update yet?

I cannot get through on phone or e-mail at the moment

Patrick

sparkyjohn

1,198 posts

253 months

Wednesday 5th November 2003
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Streamline's now given up in sympathy
I'm a little at a loss as to how they could lose both the CC servers and the ability to email customers ? Physical attack ?

PetrolTed

34,443 posts

310 months

Wednesday 5th November 2003
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I got an email from them yesterday saying that they were experiencing problems but nothing since.

130TDI

1,153 posts

254 months

Wednesday 5th November 2003
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news.bbc.co.uk has a ticker showing WorldPay has been hacked.

More news soon . . . .

rpguk

4,484 posts

291 months

Wednesday 5th November 2003
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This is great, its hard enough persuading customers that the payment systems are secure without this.

While I'm sure the details are safe, to most people hacking = data breach.

dontlift

Original Poster:

9,396 posts

265 months

Wednesday 5th November 2003
quotequote all
Ted yep, we got the same mail and also nothing since, mailed them late last night but just got an ETA, I am assuming it is the DNS that has been hacked and not their actual systems.

sparkyjohn

1,198 posts

253 months

Wednesday 5th November 2003
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Would a DNS hack leave the homepage standing yet the email and payment systems down ?

dontlift

Original Poster:

9,396 posts

265 months

Wednesday 5th November 2003
quotequote all
sparkyjohn said:
Would a DNS hack leave the homepage standing yet the email and payment systems down ?



Yes it could, as the payment and admin systems are on seperate sub-domains.

What is really pissing me off is that there has been absolutely no word from them since lunchtime yesterday, nothing, not a dicky, diddly squat, WTF are they playing at

>> Edited by dontlift on Wednesday 5th November 11:02

PetrolTed

34,443 posts

310 months

Wednesday 5th November 2003
quotequote all
bbc said:

The internet payment system Worldpay is under hack attack from unknown assailants, hitting hundreds of online retailers around the world.
The company's payment and administration networks have been flooded with computer-generated requests, clogging the system and slowing transactions - also known as a "denial-of-service" attack.

Worldpay is owned by the Royal Bank of Scotland Group. Its clients include Vodafone and Sony Music Entertainment, but many small online retailers as well.

The company said the bombardment started early on Tuesday and is still going on.

The security of the payments and administration system had not been compromised, said Carolyn McAdam, a Worldpay spokesperson.

"The system has been flooded on a massive scale," Ms McAdam told BBC News Online. "We have been working flat out and have been since the incident. We hope to have it sorted out in the course of today."

dontlift

Original Poster:

9,396 posts

265 months

Wednesday 5th November 2003
quotequote all
PetrolTed said:

bbc said:

The internet payment system Worldpay is under hack attack from unknown assailants, hitting hundreds of online retailers around the world.
The company's payment and administration networks have been flooded with computer-generated requests, clogging the system and slowing transactions - also known as a "denial-of-service" attack.

Worldpay is owned by the Royal Bank of Scotland Group. Its clients include Vodafone and Sony Music Entertainment, but many small online retailers as well.

The company said the bombardment started early on Tuesday and is still going on.

The security of the payments and administration system had not been compromised, said Carolyn McAdam, a Worldpay spokesperson.

"The system has been flooded on a massive scale," Ms McAdam told BBC News Online. "We have been working flat out and have been since the incident. We hope to have it sorted out in the course of today."




Ah good old DOS attack I wish I could get hold of the tosser that set this up and bang his head against worldpay for a bit, they both might learn something then

PetrolTed

34,443 posts

310 months

Wednesday 5th November 2003
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Just got this...

WorldPay said:

Both our payment and administration systems remain unobtainable following a
coordinated effort by a third party. The payment and administration systems
are actually working, safe and secure, but the networks around them have
been flooded with requests on a massive computer generated scale causing
service denials. Please accept our apologies and an official email
containing all details will be sent to day as soon as possible.

dontlift

Original Poster:

9,396 posts

265 months

Wednesday 5th November 2003
quotequote all
PetrolTed said:
Just got this...


WorldPay said:

Both our payment and administration systems remain unobtainable following a
coordinated effort by a third party. The payment and administration systems
are actually working, safe and secure, but the networks around them have
been flooded with requests on a massive computer generated scale causing
service denials. Please accept our apologies and an official email
containing all details will be sent to day as soon as possible.



Yep I just got the same mail, at least they have decided to communicate. does not look like this will be over very quickly though

sparkyjohn

1,198 posts

253 months

Wednesday 5th November 2003
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and a third. I'm not convinced I believe them though, RBoS's other electronic services also seem pretty ed this morning