Possibly the smallest query ever

[Simpo Two]

As it's a bit quiet here this morning I shall attend to a receipt that's been sitting on my desk for too long...

3 June: Simpo goes to the PO and sends a letter by 'Signed For' at a cost of £2.91.
'Delivery aim: within 3 working days. Proof of delivery and signature at royalmail.com' says the receipt.

25 June: Tracking says: 'We've got it. Your item has been posted at a Post Office. As you've used our Royal Mail Signed For service, the next update you'll see is after we've attempted to deliver to the recipient. Tracking history:
Wednesday 03 June 2026 10:48
Accepted at Parcelshop
XXX Post Office'

So either they lost it or the postman forgot to tick a box somewhere. Can I claim my £2.91 back?

Edited by Simpo Two on Thursday 25th June 11:46

[48k]

Signed-For is not a guaranteed service but after 10 days it is considered lost. That said, given it has just received a tracking update I would leave it another 10 days to see if it gets delivered before putting a claim in.

[Simpo Two]

It wasn't a tracking update, I just went to see the current status and it's the same as since I posted it.

(I put July by mistake!)

[48k]

In which case yes since it's more than 10 days late it's considered lost and you put a claim in.

TBF all this info is on the Royal Mail site.

[Simpo Two]

OK thanks, I'll have a poke around. Or actually, as I go past the PO quite often can they sort it out over the counter?