Getting out of Trustpilot
Discussion
I checked our budgets and we're paying an insane £900 a quarter for Trustpilot! It's a ridiculous amount of money and I want to stop this now but we'll lose our high rating and all the reviews. Has anyone on here moved from TP and if so to what and how did you do it? We are on Google but only have about 8 reviews (thanks to someone effectively losing hundreds of our old reviews in the past!)
It doesn’t really help with your choices, but as an end user, I no longer trust Trustpilot.
I suspect that’s more down to me now not really trusting any reviews now after realising there are a huge amount of fake reviews out there, so I sadly I now take them with a pinch of salt.
The reason I’m posting, is more to ask if your new business generation / sales genuinely relies on online reviews, or how else do you generate your business? (Bearing in mind I don’t know what you do, or whether it’s consumer / business trades etc)
I also don’t know your margins but in the scheme of things or running a business, if you’re satisfied it provides you with what you need to convince people to buy, ie like a marketing budget. then perhaps £900 quarter is actually worth it.
The fact you’re questioning it, makes me wonder if you are also questioning whether reviews are ‘that’ important in your business.
I suspect that’s more down to me now not really trusting any reviews now after realising there are a huge amount of fake reviews out there, so I sadly I now take them with a pinch of salt.
The reason I’m posting, is more to ask if your new business generation / sales genuinely relies on online reviews, or how else do you generate your business? (Bearing in mind I don’t know what you do, or whether it’s consumer / business trades etc)
I also don’t know your margins but in the scheme of things or running a business, if you’re satisfied it provides you with what you need to convince people to buy, ie like a marketing budget. then perhaps £900 quarter is actually worth it.
The fact you’re questioning it, makes me wonder if you are also questioning whether reviews are ‘that’ important in your business.
Frimley111R said:
I checked our budgets and we're paying an insane £900 a quarter for Trustpilot! It's a ridiculous amount of money and I want to stop this now but we'll lose our high rating and all the reviews. Has anyone on here moved from TP and if so to what and how did you do it? We are on Google but only have about 8 reviews (thanks to someone effectively losing hundreds of our old reviews in the past!)
There's a free level to Trustpilot though? We're on it and have never paid them a penny- surely you'd just drop down to that?How many reviews are you typically receiving a month on TP? If it’s in single digits, you may not notice the drop down to free toooo much.
What sort of percentages are you seeing for invites sent vs reviews received? If, say, you’re getting a 10% response and the free scheme allows 50 free invites a month, you’d get about 5 reviews a month without paying, in theory.
Finally, do you see a significant difference in the average scores you get for invited vs organic? If organic tends to be worse, then it’s worth factoring in when considering any potential lost invites.
If you don’t pay them their fees, in the best tradition of other protection rackets, they will do things to make things worse for you. One small example; up until recently, if you paid them, they would report your relative rank in a positive light, say “company rated 21st out of 92 companies in this sector”, or similar, but if you don’t pay, they would say “21st out of 23 companies”, and it’s only once you click through to the full list that you’d see there were actually 92 companies!
Also, once you stop paying, almost every time you get a bad review, they will email to say something like (and this is only slightly paraphrasing) “oh dear, you have received a bad review. Of course, if you pay us, we can help to make it… go away”.
What sort of percentages are you seeing for invites sent vs reviews received? If, say, you’re getting a 10% response and the free scheme allows 50 free invites a month, you’d get about 5 reviews a month without paying, in theory.
Finally, do you see a significant difference in the average scores you get for invited vs organic? If organic tends to be worse, then it’s worth factoring in when considering any potential lost invites.
If you don’t pay them their fees, in the best tradition of other protection rackets, they will do things to make things worse for you. One small example; up until recently, if you paid them, they would report your relative rank in a positive light, say “company rated 21st out of 92 companies in this sector”, or similar, but if you don’t pay, they would say “21st out of 23 companies”, and it’s only once you click through to the full list that you’d see there were actually 92 companies!
Also, once you stop paying, almost every time you get a bad review, they will email to say something like (and this is only slightly paraphrasing) “oh dear, you have received a bad review. Of course, if you pay us, we can help to make it… go away”.
My problem with Trustpilot is that I only tend to use it after I have bought something a bit naff.
Sure enough, they tend to have bad ratings.
It is also easy to spot the fake reviews - they now tend to be written in AI speak, perfect grammar and punctuation and little use of slang.
However, I do agree that £3,600 a year seems a totally unreasonable charge for their service.
Sure enough, they tend to have bad ratings.
It is also easy to spot the fake reviews - they now tend to be written in AI speak, perfect grammar and punctuation and little use of slang.
However, I do agree that £3,600 a year seems a totally unreasonable charge for their service.
We use StackToMe to send our invites and their system means the customer doesn’t have to log in.
Trustpilot really ramped their fees up recently, we were paying around £10k per year due to our volume, and this was going to increase to over £20k per year!
Obviously we told them where to go and now use a third party for around £4-500pm which does the same job!
Trustpilot really ramped their fees up recently, we were paying around £10k per year due to our volume, and this was going to increase to over £20k per year!
Obviously we told them where to go and now use a third party for around £4-500pm which does the same job!
As a consumer I've given up on using Trustpilot. I used 5 tradesman in 2023. 3 recommended by friends & 2 from Trustpilot.
The 2 from Trustpilot were disasters. One took far longer to compete the jobs then originally agreed. Would turn up for one day then disappear for a few days & repeat. The other, a roofer, seemed to have done a decent job but after a couple of months it became obvious he hadn't. Despite numerous promises to correct the faults he never returned.
I now rely on recommendations from friends. I don't believe many of the reviews on Trustpilot. My review on the shoddy work roofer was removed within hours of me posting it.
The 2 from Trustpilot were disasters. One took far longer to compete the jobs then originally agreed. Would turn up for one day then disappear for a few days & repeat. The other, a roofer, seemed to have done a decent job but after a couple of months it became obvious he hadn't. Despite numerous promises to correct the faults he never returned.
I now rely on recommendations from friends. I don't believe many of the reviews on Trustpilot. My review on the shoddy work roofer was removed within hours of me posting it.
Frimley111R said:
I checked our budgets and we're paying an insane £900 a quarter for Trustpilot! It's a ridiculous amount of money and I want to stop this now but we'll lose our high rating and all the reviews. Has anyone on here moved from TP and if so to what and how did you do it? We are on Google but only have about 8 reviews (thanks to someone effectively losing hundreds of our old reviews in the past!)
My BIL has an unclaimed account on TP. He has about 1500 reviewsUnclaimed is when someone or TP sets up an account and people find it and start leaving reviews
He never asks his customers to leave reviews on TP
He has his own review software as a plug in on his website and just rolls with that. His checkout software just sends a request for a review after an interval and he has about 100k reviews.
So in answer, just get a plugin and the reviews should roll in
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