AI Customer Service - Live Chat & Email
Discussion
Hi All,
Got an ecom business running WooCommerce on WordPress.
It handles a lot of basic customer service requests on email, basic questions that we could teach AI to answer. Can we have these emails responded to automatically in an effective manner - Would like to introduce LIVE CHAT via AI also.
Ideally would want solution to be able to deal with specific customer questions relating to their order, was it sent, when etc etc. All this info is in the WooCommerce Database and currently a human is searching finding info and relaying to customer.
Anyone know/use an AI system that could automate this? Googling throws up some options but interested in anyone's real-world experience of actually integrating one and were they any good?
Cheers - Jon
Got an ecom business running WooCommerce on WordPress.
It handles a lot of basic customer service requests on email, basic questions that we could teach AI to answer. Can we have these emails responded to automatically in an effective manner - Would like to introduce LIVE CHAT via AI also.
Ideally would want solution to be able to deal with specific customer questions relating to their order, was it sent, when etc etc. All this info is in the WooCommerce Database and currently a human is searching finding info and relaying to customer.
Anyone know/use an AI system that could automate this? Googling throws up some options but interested in anyone's real-world experience of actually integrating one and were they any good?
Cheers - Jon
jonamv8 said:
Hi All,
Got an ecom business running WooCommerce on WordPress.
It handles a lot of basic customer service requests on email, basic questions that we could teach AI to answer. Can we have these emails responded to automatically in an effective manner - Would like to introduce LIVE CHAT via AI also.
Ideally would want solution to be able to deal with specific customer questions relating to their order, was it sent, when etc etc. All this info is in the WooCommerce Database and currently a human is searching finding info and relaying to customer.
Anyone know/use an AI system that could automate this? Googling throws up some options but interested in anyone's real-world experience of actually integrating one and were they any good?
Cheers - Jon
yes we are building exactly this and a lot more, using www.make.comGot an ecom business running WooCommerce on WordPress.
It handles a lot of basic customer service requests on email, basic questions that we could teach AI to answer. Can we have these emails responded to automatically in an effective manner - Would like to introduce LIVE CHAT via AI also.
Ideally would want solution to be able to deal with specific customer questions relating to their order, was it sent, when etc etc. All this info is in the WooCommerce Database and currently a human is searching finding info and relaying to customer.
Anyone know/use an AI system that could automate this? Googling throws up some options but interested in anyone's real-world experience of actually integrating one and were they any good?
Cheers - Jon
We use this for clients Wordpress websites
https://www.tidio.com/.
Easy to instal and very easy to program the AI to answer site visitors questions
https://www.tidio.com/.
Easy to instal and very easy to program the AI to answer site visitors questions
A client is currently setting up https://www.intercom.com/ and I'm helping integrate it a bit deeper into the CRM system. Looks reasonable.
jonamv8 said:
Hi All,
Got an ecom business running WooCommerce on WordPress.
It handles a lot of basic customer service requests on email, basic questions that we could teach AI to answer. Can we have these emails responded to automatically in an effective manner - Would like to introduce LIVE CHAT via AI also.
Ideally would want solution to be able to deal with specific customer questions relating to their order, was it sent, when etc etc. All this info is in the WooCommerce Database and currently a human is searching finding info and relaying to customer.
Anyone know/use an AI system that could automate this? Googling throws up some options but interested in anyone's real-world experience of actually integrating one and were they any good?
Cheers - Jon
Only one serious solution right now is Gorgias - spend time setting it up and it’ll do more than you need. Funnily enough we’re looking at creating a AI cheaper version for smaller retailers - not sure I can be motivated anymore. Got an ecom business running WooCommerce on WordPress.
It handles a lot of basic customer service requests on email, basic questions that we could teach AI to answer. Can we have these emails responded to automatically in an effective manner - Would like to introduce LIVE CHAT via AI also.
Ideally would want solution to be able to deal with specific customer questions relating to their order, was it sent, when etc etc. All this info is in the WooCommerce Database and currently a human is searching finding info and relaying to customer.
Anyone know/use an AI system that could automate this? Googling throws up some options but interested in anyone's real-world experience of actually integrating one and were they any good?
Cheers - Jon
But Gorgias is what you need.
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