Banks

[roddo]

The initial message was deleted from this topic on 31 October 2024 at 19:26

[TownIdiot]

roddo said:

Having been with HSBC for many years always in credit, healthy account, no loans etc

Today I had a payment suspended on security grounds, when calling them I……
a, can’t get through
b, can’t understand them (not racist in any means)
The list goes on……

Is there any banks where you can still speak to a manager and have a sensible conversation..?
Uk based?

In my experience not.
Had recent issues with Metro and Barclays.

If it has ever happened in Starling you get a message in the app, answer a few questions and they say it will be sorted.
Never had one go more than 5 minutes

Barclays took over a week earlier in the year.

[trickywoo]

Forget Santander if you want any competence or customer care.