ecommerce law question

[Traffic]

Hi,

I am having a little trouble with an e-commerce retailer and wondering if anyone knows about this given quite a few of you are in e-commerce, I ordered a product from a company in the EU and it was not in stock, the vendor took money off my credit card straight away *mid-august knowing that in fact the item would not become ready for dispatch until late October.

I seem to remember that vendors are not allowed to take the money until the item is nearing/ready/has been dispatched, is this true?

I raised this with them and they simply refunded the amount, the problem is I have now lost money due to the currency conversion through the refund, I believe they should have reserved the amount not taken it.

Am I mistaken or? any help would be appreciated.

[wheelerc]

In the UK, I believe you are correct. In practise it doesn't always happen like that.

In the EU (which country?) the regulations may be different. I don't know who would be liable for the difference in refund after currency exchange. Would you be sending some back if it went in your favour?

How much are we talking?

[Traffic]

It's between Netherlands and Sweden.

Also it seems they had no intention of delivering the goods within the 30 day statutory contract period, it's only a small amount of Euros but it feels wrong that I face the loss when they did not act correctly.

[Marcellus]

Is there a 30day statutory supply period?

wrt was the contract in sterling or another currency?

Was your bank account in the same currency?

If your account was in a different currency from that of the contract then it isn’t too much of a surprise that the sterling value refunded was different from that deducted…..

[Traffic]

Marcellus said:

Is there a 30day statutory supply period?


If your account was in a different currency from that of the contract then it isn’t too much of a surprise that the sterling value refunded was different from that deducted…..

Bought in Euros, paid in Swedish Krona.

No doubt that has caused the loss of funds, but I am questioning the bad process here and am hoping for pointers on that bit, I know why I have lost out, I am more annoyed the retailer got greedy!