Ripple VOIP

[Caddyshack]

I have looked through for recent threads but cannot find anything.

With switch over to VOIP coming I am getting bombarded with sales calls. I am a small business with 6 handsets on conventional dial up now.
We have 1 home broad band with SKY full fibre right in to the house and I have a business broad band which is not locked in with BT (all at roughly same site)

Ripple seem to offer a fancy phone system for FREE and want to manage the traffic to get their slice, I wonder if this is a silly option longer term?

Rough split 50/50 outgoing and incoming calls.
We do not really need call recording but can see this might become a thing
I do not need call management of clients on a data base etc.
I do not need business mobiles


I wonder if the solution is to just keep waiting and then get a simple setup to transfer calls around my little office?

Any thoughts, any pitfalls or advice?

Average all in phone bill for 1/4 on all lines with all rental packages , standing charges etc is about £1100 per 1/4

[Ean218]

Caddyshack said:

With switch over to VOIP coming I am getting bombarded with sales calls. I am a small business with 6 handsets on conventional dial up now.

Do you have six individual lines and phone numbers or a small PBX and some lines?

Caddyshack said:

Ripple seem to offer a fancy phone system for FREE and want to manage the traffic to get their slice, I wonder if this is a silly option longer term?

Yes, you would be bonkers!

[Caddyshack]

Ean218 said:

Caddyshack said:

With switch over to VOIP coming I am getting bombarded with sales calls. I am a small business with 6 handsets on conventional dial up now.

Do you have six individual lines and phone numbers or a small PBX and some lines?

Caddyshack said:

Ripple seem to offer a fancy phone system for FREE and want to manage the traffic to get their slice, I wonder if this is a silly option longer term?

Yes, you would be bonkers!

Thanks for the response.

I have 4 phone lines coming in to the PBX that feed the 6 handsets. We have 3 lines (1 main and 2 aux) coming in on 1 number and then 1 line on another lender

[zarjaz1991]

Don’t sign up with anybody off the back of a sales call.

If you really think you need it you can research the market yourself, but currently if what you have works, leave it alone unless and until there is a confirmed date for it end….which you will know well in advance.

[Ean218]

Caddyshack said:

I have 4 phone lines coming in to the PBX that feed the 6 handsets. We have 3 lines (1 main and 2 aux) coming in on 1 number and then 1 line on another lender

Agred that you don't need to rush into anything right now and you need to do a bit of research.

However when the time comes, if you have a fixed IP address on the broadband line, the simplest soution would be to sign up with a VOIP SIP provider, get a 4 way ATA adaptor and plug it into your 4 incoming sockets on the PBX and a port on your router You can then trasnsfer your numbers to the new provider and job is jobbed. You could even do it slowly over time, one line at a time.

We use Dial9 for our SIP lines.

A 4 way adaptor like this is all you need: https://www.best4systems.co.uk/grandstream-ht814-4...

[Si1295]

I switched over to Vonage a couple of years ago. They seem no-nonsense and don’t badger me with calls every year to sign a new contract. 6 lines is just shy of £100 (ex) per month

[Caddyshack]

Thank you, I have avoided a lot of calls as I think the problem doesn’t need to be solved yet.

Thanks for all the advice so far, I will read and digest it.

Will cancel the ripple visit, wasn’t keen anyway but just thought I needed to start to learn what I needed to learn to help me make informed choice.

[M1AGM]

Caddyshack said:

I have looked through for recent threads but cannot find anything.

With switch over to VOIP coming I am getting bombarded with sales calls. I am a small business with 6 handsets on conventional dial up now.
We have 1 home broad band with SKY full fibre right in to the house and I have a business broad band which is not locked in with BT (all at roughly same site)

Ripple seem to offer a fancy phone system for FREE and want to manage the traffic to get their slice, I wonder if this is a silly option longer term?

Rough split 50/50 outgoing and incoming calls.
We do not really need call recording but can see this might become a thing
I do not need call management of clients on a data base etc.
I do not need business mobiles


I wonder if the solution is to just keep waiting and then get a simple setup to transfer calls around my little office?

Any thoughts, any pitfalls or advice?

Average all in phone bill for 1/4 on all lines with all rental packages , standing charges etc is about £1100 per 1/4

Sorry if I misunderstood but does that mean you are spending £4400 a year on your phone bill?

[Caddyshack]

M1AGM said:

Caddyshack said:

I have looked through for recent threads but cannot find anything.

With switch over to VOIP coming I am getting bombarded with sales calls. I am a small business with 6 handsets on conventional dial up now.
We have 1 home broad band with SKY full fibre right in to the house and I have a business broad band which is not locked in with BT (all at roughly same site)

Ripple seem to offer a fancy phone system for FREE and want to manage the traffic to get their slice, I wonder if this is a silly option longer term?

Rough split 50/50 outgoing and incoming calls.
We do not really need call recording but can see this might become a thing
I do not need call management of clients on a data base etc.
I do not need business mobiles


I wonder if the solution is to just keep waiting and then get a simple setup to transfer calls around my little office?

Any thoughts, any pitfalls or advice?

Average all in phone bill for 1/4 on all lines with all rental packages , standing charges etc is about £1100 per 1/4

Sorry if I misunderstood but does that mean you are spending £4400 a year on your phone bill?

Yes, that is the total spend on the phone bill (business)


I am guessing that I should be able to get down to very cheap calls over VOIP / broadband.

[M1AGM]

Caddyshack said:

Yes, that is the total spend on the phone bill (business)


I am guessing that I should be able to get down to very cheap calls over VOIP / broadband.

Yes. You will be able to get rid of the line rentals and voip call charges (depending on carrier) are usually much less than traditional rates.

[Caddyshack]

Thank You

[Caddyshack]

I had the meeting today with Ripple so that I have something to compare it to....talk about the hard sell.

Their quote for 5 handsets, all national calls, 130meg broadband with 5 noise cancelling headsets came in at £400pm, after I said NO that came down to £357 pm. I showed them out the door. The 30 mins meeting took 2 hrs.



So, my current broad band and calls - all in comes to just over £4200 per yr - I was hoping to get to about half of that.

The ripple handset is nice in that it can use any bluetooth headset and I like the idea of a quality bose style noise cancelling headset and boom mike for when the office is busy.

Am I being daft to think I can get a more simple system with all calls for about £2k p/yr?

I do not know how many of my calls would fall outside of the normal national rate numbers, my 4200per yr has all that in there. I doubt I do too may premium / non standard rate calls to companies?

[Cyberprog]

Caddyshack said:

I had the meeting today with Ripple so that I have something to compare it to....talk about the hard sell.

Their quote for 5 handsets, all national calls, 130meg broadband with 5 noise cancelling headsets came in at £400pm, after I said NO that came down to £357 pm. I showed them out the door. The 30 mins meeting took 2 hrs.



So, my current broad band and calls - all in comes to just over £4200 per yr - I was hoping to get to about half of that.

The ripple handset is nice in that it can use any bluetooth headset and I like the idea of a quality bose style noise cancelling headset and boom mike for when the office is busy.

Am I being daft to think I can get a more simple system with all calls for about £2k p/yr?

I do not know how many of my calls would fall outside of the normal national rate numbers, my 4200per yr has all that in there. I doubt I do too may premium / non standard rate calls to companies?

You could look at something like Gamma Horizon - Gradwell will resell it. You might get told about 3CX but we are moving away from that currently...

[M1AGM]

Cyberprog said:

You could look at something like Gamma Horizon - Gradwell will resell it. You might get told about 3CX but we are moving away from that currently...

What problems have you had with 3cx?

[M1AGM]

Caddyshack said:

I had the meeting today with Ripple so that I have something to compare it to....talk about the hard sell.

Their quote for 5 handsets, all national calls, 130meg broadband with 5 noise cancelling headsets came in at £400pm, after I said NO that came down to £357 pm. I showed them out the door. The 30 mins meeting took 2 hrs.



So, my current broad band and calls - all in comes to just over £4200 per yr - I was hoping to get to about half of that.

The ripple handset is nice in that it can use any bluetooth headset and I like the idea of a quality bose style noise cancelling headset and boom mike for when the office is busy.

Am I being daft to think I can get a more simple system with all calls for about £2k p/yr?

I do not know how many of my calls would fall outside of the normal national rate numbers, my 4200per yr has all that in there. I doubt I do too may premium / non standard rate calls to companies?

Not at all, possibly less than that depending on your specific requirements.

[andyb28]

I am certainly not here pushing our own systems, but I would strongly suggest looking around a bit more for better deals.

Our basic VOIP systems are charged at £16 per extension with 1000 minutes land line / 1000 minutes mobile included per extension included.
So, 6 extensions are 6 x £16 per month.

[Caddyshack]

Thank you all. I will do some more research and make contact with a few on here who are able to sell systems. Appreciate the help

[chippy348]

Toby i am with voipfone for both our broadband and phones, they can do everything you need for a lot less than, i would say less than £1k a year

https://www.voipfone.co.uk/?gad_source=1&gclid...

Hit me up if you need more info, just got a fellow supplier to move over to them

[Caddyshack]

chippy348 said:

Toby i am with voipfone for both our broadband and phones, they can do everything you need for a lot less than, i would say less than £1k a year

https://www.voipfone.co.uk/?gad_source=1&gclid...

Hit me up if you need more info, just got a fellow supplier to move over to them

Thank You, that is really useful, I will take a look now and at the other suggestions.

[AB]

Just for reference, I pay £192 a month (12 month contract) for 8x VOIP handsets which includes the broadband and all calls inc international. When I signed the contract they came in and installed it all inc the switch thing, wiring, trunking etc and sockets. We only have one incoming number and same number shown when dialling out - everyone has their own extension.

That's my non-techy answer if it helps. With a local company.