Wife’s Etsy store closed down

[AudiMan9000]

My wife created a new Etsy store to sell home made children’s activity books. Shortly after creation, Etsy closed it down without explanation, banned her from creating a new store, and when she appealed they sent a seemingly automated refusal within minutes. What can she do now to resolve this? The only issue she can think of is there was a £2.39 fee owing relating to the set up. It was in red suggesting it was unpaid, but she had paid a different fee and they had her credit card and bank details.

[James-gbg1e]

Contact them, I'm sure there's a proper procedure to follow.

If however that's difficult, I'd question why you'd want to use that platform in the first place. They were already highlighted for withholding peoples money.

[LimaDelta]

Were they 'AI' created books?

[AudiMan9000]

LimaDelta said:

Were they 'AI' created books?

No it’s a genuine creation.

[Paddymcc]

I've never been able to find a phone number for Etsy.

Would it be worthwhile contacting them via message on Facebook or twitter and that might get a better response.