Call recording software

Call recording software

Author
Discussion

MisanoPayments

Original Poster:

374 posts

48 months

Monday 25th March
quotequote all
Can anyone recommend call recording software? Ideally, I'm looking for a firm to whom I can take my number too.

My current provider is proving very unreliable so I'm looking to change. Whilst my calls are recorded at the provider's end, they are not showing on my log in, and of course I need quick and easy access to my history in case my FCA-authorised partner firm asks me on the spot to provide a sample of calls.

As of today I'm still having problems with their customer service, so I'm looking for any recommendations for a reliable service others may have experienced.

Thanks!

quinny100

958 posts

192 months

Monday 25th March
quotequote all
Find a Gamma Horizon reseller. There’s plenty of them around.

Horizon is a full VoIP solution rather than just call recording, but bolting call recording on is a pain whichever way you do it. Better for it to be integrated into the VoIP platform (for smaller requirement's at least).

M1AGM

2,609 posts

38 months

Thursday 28th March
quotequote all
3CX provides call recording as part of the paid licence software package. Unlike some other vendors there are no 'extras' for this added functionality.