Free business improvement idea - Yodel/Evri etc
Discussion
So a new trend I'm seeing you go to a business you buy a product and then right at the end of the ordering process your heart sinks as the delivery company is......da daaaa daaaaaaa Evri or Yodel. Now there have been times when I have actually cancelled the process and gone for another supplier if its possible but why don't companies offer options for delivery? So let's say that the normal delivery charge is £6 but for £8 you can have UPS or DHL why can't they upsell delivery?
I think companies generally really underestimate how important that part of the process is. Latest debacle we've had was Hello Fresh we thought we would give that a go but as soon as we saw it was Yodel doing the delivery we knew it would be hassle. They managed to completely loose the first box no sign of the redelivery either. Mrs FPs had over an hour on the phone its just such a drain on life. If we were able to upgrade the delivery it would have been a much better experience but at the moment we are unable to be customers for Hello Fresh as they can't deliver it!
I think companies generally really underestimate how important that part of the process is. Latest debacle we've had was Hello Fresh we thought we would give that a go but as soon as we saw it was Yodel doing the delivery we knew it would be hassle. They managed to completely loose the first box no sign of the redelivery either. Mrs FPs had over an hour on the phone its just such a drain on life. If we were able to upgrade the delivery it would have been a much better experience but at the moment we are unable to be customers for Hello Fresh as they can't deliver it!
Adding different delivery options like this is very challenging within logistics. Smaller companies wouldn't be able to manage the complexity and adding more delivery options would reduce the volume to each one and push up the individual cost. Mostly they agree better priced contracts on higher volumes, so upselling them to you would make them money but lose them some too. Larger companies probably already have a lot of different delivery options but regionally based so maybe Yodel for you but DPD for another part of the country. They have a lot of pick ups and if they tried to add a lot of options across the board this would become horrendously complex. I think the one place it could work would be at the extremely small end of the market where people are shipping two or three parcels a day rather than two or three hundred thousand.
IT systems routing orders to carriers have been a thing for decades. The first response has it right. It's commercial imperatives that drive these decisions, not the shiny wms. Carrier rate cards respond to volumes more than any other factor, especially in parcels where the business model involves building a very expensive central hub that depends entirely on keeping it fed day in, day out.
We only ship via a reputable carrier - currently DPD used to use DHL.
It's too much of a headache to have customers on the phone asking where their orders are - with DPD, our 'dispatch' email tells them to download the DPD app where they can live track the delivery vehicle, and even upload a photo of their property if it's one that's tricky to find.
We charge a flat rate £4.99 delivery fee, free on orders over £75.
It's too much of a headache to have customers on the phone asking where their orders are - with DPD, our 'dispatch' email tells them to download the DPD app where they can live track the delivery vehicle, and even upload a photo of their property if it's one that's tricky to find.
We charge a flat rate £4.99 delivery fee, free on orders over £75.
In my business we ship pretty large parcels and I could save 50% by using Tuffnels (well before then went bust) but when they delivered stuff to us it was always sliding round in the back of a rigid truck on its own and usually 3 days late! Not worth the hassle. We just never get issues with DHL and UPS.
I work in the industry and the above have pretty much nailed it. Apart from they all don't carry eachothers traffic generally but they do all take traffic for amazon.
The main issue is 90%+ of the population want things delivering for free. Dpd are generally great, they’re also multiples £ per parcel of the lower priced carriers…
The main issue is 90%+ of the population want things delivering for free. Dpd are generally great, they’re also multiples £ per parcel of the lower priced carriers…
Edited by Coldplaya on Tuesday 19th September 23:13
DSLiverpool said:
This is easily done using a specific warehouse management system.
Website only it simply maps the products to two carrier profiles.
It’s easily done technically, but adds cost in terms of economies of scale with one carrier and in terms of warehouse process, therefore it’s not viable on a large scale.Website only it simply maps the products to two carrier profiles.
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