Touch retail...anyone know what's going on?

[Macneil]

Ms M hasn't been able to bank, reconcile, report etc for weeks. No reply to emails, phone unnswered, anyone else?

[samoht]

"Touchretail is part of the Swan Retail Group"
https://twitter.com/Touchretail

"Up to 300 UK retailers crippled by cyberattack on IT company Swan Retail"
https://techmonitor.ai/technology/cybersecurity/sw...

That second story was 18th Aug, so would tally with being unable to use for weeks.

[Macneil]

Yes, I just can’t believe that it’s gone on so long though and wondered if anyone else was having the same issues

[samoht]

From just last Friday:
1 September 2023
"retailers are still unable to process new stock, print labels or analyse customer data"
https://www.drapersonline.com/news/indies-lose-key...

Yeah a huge multinational company would probably get this sort of thing resolved in a couple of days, with smaller companies it's a bit luck of the draw depending on how on-the-ball they are and how badly they got hit.

[jonamv8]

Sounds awful - website or physical store?