Business won’t refund my money
Discussion
I purchased some classic.vehicle spares from a business, I used their website to order. Unfortunately I mis-ordered and sent the items back for a refund, clean parts in perfect condition as
in how I received them. I have since found that the business also runs an Ebay shop, I therefore ordered the correct item via ebay.
The seller blocked my order saying that any customer who mis-orders he will not trade with
them and blocks all orders. That’s fine, his choice.
The problem I have is that the seller, from whom I purchased the original items has not refunded me and I am unable to contact him. Emails go unanswered and phone calls unanswered.
Not a lot of money involved, it’s just £50, but I dislike the morals displayed by the business.
Small claims court ?
in how I received them. I have since found that the business also runs an Ebay shop, I therefore ordered the correct item via ebay.
The seller blocked my order saying that any customer who mis-orders he will not trade with
them and blocks all orders. That’s fine, his choice.
The problem I have is that the seller, from whom I purchased the original items has not refunded me and I am unable to contact him. Emails go unanswered and phone calls unanswered.
Not a lot of money involved, it’s just £50, but I dislike the morals displayed by the business.
Small claims court ?
Thanks for replies.
I paid using my credit card.
I used the Post Office for posting back the items (4 ball joints) and I do have a proof of posting receipt. I
posted the items back 30/7/22, Three weeks later no refund and no contact.
I did ask my son to order on my behalf, he did that but was also blocked!! He spoke to the seller who said it is his standard practice to block ‘morons’ who order wrong parts (nice). He said anyone with a similar postcode who is ordering similar parts he blocks. I don’t care about that, only the idea that a dishonest trader is not refunding my money.
I paid using my credit card.
I used the Post Office for posting back the items (4 ball joints) and I do have a proof of posting receipt. I
posted the items back 30/7/22, Three weeks later no refund and no contact.
I did ask my son to order on my behalf, he did that but was also blocked!! He spoke to the seller who said it is his standard practice to block ‘morons’ who order wrong parts (nice). He said anyone with a similar postcode who is ordering similar parts he blocks. I don’t care about that, only the idea that a dishonest trader is not refunding my money.
Percy Cushion said:
Contact your credit card provider and explain what’s happened, ask to raise a claim under Section 75 of the Consumer Credit Act
It may be a chargeback in the first instance, but definitely give them a call. Find the 'disputes' number not customer services. You'll need to send evidence so get that all ready, e-mails etc.If they return your money, they will also write to Mr Knucklehead who then has a certain time to appeal. You can bet he will, so then you escalate to S75. The only slight snag in the trail is that you don't have proof of delivery, so he could say he didn't receive it and win. Then I guess you could use that 'evidence' to claim from the PO - if it covers £50.
(EFA as I said chargeback twice instead of S75)
Edited by Simpo Two on Wednesday 17th August 12:47
chrisch77 said:
But proof of posting alone does not prove that the parts were received but the seller, so regardless of your suspicions about the sellers behaviour I can’t see that you are going to get your money any time soon. I assume you didn’t send the return via a tracked delivery service?
Incorrect. Proof of postage is accepted evidence that the items have been returned. OP you are looking at a Chargeback, not a Section 75 as it is < £100You are fully entitled under distance regs, to return the items within 14 days for a full refund, for whatever reason. You pay the postage(you did).
The Consumer Protection (Distance Selling) Regulations 2000
You must have evidence you have asked for a refund.
Burwood said:
Incorrect. Proof of postage is accepted evidence that the items have been returned.
Tell that to the scheming dago I once dealt with in eBay...! Apparently I was personally responsible for delivering it to his door....But it's good to see Burwood back; he's much more fun than the other guy
Burwood said:
chrisch77 said:
But proof of posting alone does not prove that the parts were received but the seller, so regardless of your suspicions about the sellers behaviour I can’t see that you are going to get your money any time soon. I assume you didn’t send the return via a tracked delivery service?
Incorrect. Proof of postage is accepted evidence that the items have been returned. OP you are looking at a Chargeback, not a Section 75 as it is < £100You are fully entitled under distance regs, to return the items within 14 days for a full refund, for whatever reason. You pay the postage(you did).
The Consumer Protection (Distance Selling) Regulations 2000
You must have evidence you have asked for a refund.
ETA : pleased to say that my refund has now appeared, took a couple of emails with ‘special wording’.
Edited by crankedup5 on Tuesday 23 August 19:59
ebay is a jungle for both sides and trying to get a resolution as either a seller or buyer is both tedious and in most cases fruitless.
I got left bad feedback based on the fact the fella didn't realise it was "collection only", we're talking some serious engine bits here weighing several kilo's. He never read it but i sent him his money back, He then got irked when I re-listed at a higher price, following a mates recommendation, only to decide to reduce the price some weeks later. Despite complaints to ebay, how can a non customer leave negative feedback?
Several moans but never anything done to sort.
Similarly a regular tools buyer saw a non standard wrench I'd listed, clearly stating "replica", I had it listed for £5. He bids me a tenner which I accept and ship. He gets the hump because it's a cheap replica, as I'd stated, but dear old ebay side with him and states I can return monies and pay the postage.
I told him to keep the piece, I wasn't interested in having it back.
Ebay's defence is it's all via the internet, I've yet to hear of anyone having a personal conversation with management or supervisory staff and it's that which makes it so frustrating when things go wrong. I think you've been lucky in this case, but as with many points of commercial law, getting your money back or obtaining justice is a very fraught experience needing luck on your side.
mattyprice4004 said:
That's very poor - are they a UK based seller?
What an unusual business model. The classic car world is well connected, so they'll lose a lot of custom by doing this sort of thing!
Yup, U.K. based classic car supplier of parts. Runs a online business and the ebay shop, all I can say is that having been a vintage and classic car enthusiast for the past 50 years I have never encountered such a ‘couldn’t care less’ attitude coupled with blatant rudeness from a business. What an unusual business model. The classic car world is well connected, so they'll lose a lot of custom by doing this sort of thing!
Even the email notifying me of refund, after my ‘worded email’ the seller couldn’t resist a snipe.
If you or others want to know the name of this business let me know by PM and I will PM back.
Lord Pork said:
ebay is a jungle for both sides and trying to get a resolution as either a seller or buyer is both tedious and in most cases fruitless.
I got left bad feedback based on the fact the fella didn't realise it was "collection only", we're talking some serious engine bits here weighing several kilo's. He never read it but i sent him his money back, He then got irked when I re-listed at a higher price, following a mates recommendation, only to decide to reduce the price some weeks later. Despite complaints to ebay, how can a non customer leave negative feedback?
Several moans but never anything done to sort.
Similarly a regular tools buyer saw a non standard wrench I'd listed, clearly stating "replica", I had it listed for £5. He bids me a tenner which I accept and ship. He gets the hump because it's a cheap replica, as I'd stated, but dear old ebay side with him and states I can return monies and pay the postage.
I told him to keep the piece, I wasn't interested in having it back.
Ebay's defence is it's all via the internet, I've yet to hear of anyone having a personal conversation with management or supervisory staff and it's that which makes it so frustrating when things go wrong. I think you've been lucky in this case, but as with many points of commercial law, getting your money back or obtaining justice is a very fraught experience needing luck on your side.
Yeah I agree, but my order was direct to his business. Makes no difference to this clown.I got left bad feedback based on the fact the fella didn't realise it was "collection only", we're talking some serious engine bits here weighing several kilo's. He never read it but i sent him his money back, He then got irked when I re-listed at a higher price, following a mates recommendation, only to decide to reduce the price some weeks later. Despite complaints to ebay, how can a non customer leave negative feedback?
Several moans but never anything done to sort.
Similarly a regular tools buyer saw a non standard wrench I'd listed, clearly stating "replica", I had it listed for £5. He bids me a tenner which I accept and ship. He gets the hump because it's a cheap replica, as I'd stated, but dear old ebay side with him and states I can return monies and pay the postage.
I told him to keep the piece, I wasn't interested in having it back.
Ebay's defence is it's all via the internet, I've yet to hear of anyone having a personal conversation with management or supervisory staff and it's that which makes it so frustrating when things go wrong. I think you've been lucky in this case, but as with many points of commercial law, getting your money back or obtaining justice is a very fraught experience needing luck on your side.
Gassing Station | Business | Top of Page | What's New | My Stuff