I HATE ***.COM - help required!

[dcw@pr]

At the end of april we made an order from ****.com, which was cancelled shortly afterwards because they did not have the right stock. Unfortunately £193 had already left our account. Over the last few months we have tried to get in contact with them - they have no listed phone number, and no one replies to emails. Eventually I managed to get a phone number, and when I get through to someone they say I have to speak to the Credit Control people. They then either give me a direct number for them (Number not in use), or they try and transfer me, and I get cut off immediately. £200 is a fair amount of money for us, how should we go about getting it back?

[AlexHancock]

Start talking to their sales department about a big order but mention that you can't actually place the order until you get a refund on the cancelled order. The sales department will do the work for you and then you can tell them to stick it.

[Jnr]

If the payment was made on a card, can you not just dispute it and let the merchant do all the work for you?

Jnr

[PetrolTed]

Please observe our rule on not naming and shaming businesses.

[dcw@pr]

PetrolTed said:

Please observe our rule on not naming and shaming businesses.

Oops, didn't even occur to me, please accept my apologies.

I have spoken to the bank, but because it has been more than 120 days they cannot help us. My fault really on that one...

[thepeoplespal]

BBC Watchdog or the consumer pages of the national newspapers love these sort of things, so my advice is go with one of them.

The 120 day thing shouldn't matter, especially if you didn't discover it to later, the credit card company is jointly and severally liable for the transaction and as such they still haven't fulfilled their part of the contract.

Another tact, if they are a very large company is to contact their public relations/ press office department/, explain you are giving them the opportunity to solve the issue before you go to the national press

Certainly worked for me when a mortgage company were responsible for messing us around just as we were about to complete.

[agent006]

thepeoplespal said:

BBC Watchdog or the consumer pages of the national newspapers love these sort of things, so my advice is go with one of them.

Trading standards is a far less theatrical, and more effective way of dealing with this sort of thing.

[adam g]

I used to be Head Of Business Dev for one of the top 5 E-tailers in the world. I worked a lot with retailers in the UK and still have some pretty good contacts. If you would like to, email me at [e-mail] or [e-mail] and I can perhaps be of some assistance.