Range Rover Sport Engine Failure
Discussion
Hi
I’m not sure if this is the right place but here goes.
My father bought a new RRS in 2018 from RR with a 5 year servicing warranty. The car is 6 years old this month. I’ve been driving the car for about 8 months and ferrying him around since he can’t really drive now. I’ve switched car over for insurance etc. I was driving it last week and the engine made the sound of a helicopter and suddenly stopped. I got a local garage to pick the car up (not a Land Rover garage) and the owner has had a look and said the engine has gone and will need replacing. He mentioned crankshaft I think. He’s not looked into it yet but I asked him to guess a price and he said maybe £10,000. He said LR may be double. He’s not even sure he can do it.
He’s suggested I complain to LR as the car has only done. 26,000 miles and is immaculate. Hardly driven in 6 years. I’m going to call them tomorrow but any suggestions or guidance most welcome? I’m going to go back to the garage and ask for more information before I call as I was a bit shocked and didn’t take it all in.
I’m not sure if this is the right place but here goes.
My father bought a new RRS in 2018 from RR with a 5 year servicing warranty. The car is 6 years old this month. I’ve been driving the car for about 8 months and ferrying him around since he can’t really drive now. I’ve switched car over for insurance etc. I was driving it last week and the engine made the sound of a helicopter and suddenly stopped. I got a local garage to pick the car up (not a Land Rover garage) and the owner has had a look and said the engine has gone and will need replacing. He mentioned crankshaft I think. He’s not looked into it yet but I asked him to guess a price and he said maybe £10,000. He said LR may be double. He’s not even sure he can do it.
He’s suggested I complain to LR as the car has only done. 26,000 miles and is immaculate. Hardly driven in 6 years. I’m going to call them tomorrow but any suggestions or guidance most welcome? I’m going to go back to the garage and ask for more information before I call as I was a bit shocked and didn’t take it all in.
Yes I think it’s the tdV6. 3l diesel.
It’s been serviced by LR every year and was due its service and MOT today ironically.
Not been driven in any rough conditions. Only done about 4,500 miles since last service.
The guy looking at it isn’t going to do anything. He’s trying to help me out by suggesting I talk to LR.
It was more if anyone had any tips or suggestions here really.
It’s been serviced by LR every year and was due its service and MOT today ironically.
Not been driven in any rough conditions. Only done about 4,500 miles since last service.
The guy looking at it isn’t going to do anything. He’s trying to help me out by suggesting I talk to LR.
It was more if anyone had any tips or suggestions here really.
I phoned JLR direct this morning and they said that they couldn’t comment on it or give any view until I’d taken it to an authorised dealer and had the diagnostics on what exactly had happened, which is fair enough.
I spoke to the service manager at the dealership who was very friendly and said that once they had the car, they would run the diagnostics and see what exactly had happened. He was honest and said it was very common and they currently had one in with similar issues. He said he would then deal with JLR and see what they would do (if anything). He said that we as a family had bought cars previously and always had them serviced there was a plus, also that the mileage was extremely low. He said that as we hadn’t extended the warranty after 5 years that wouldn’t be in our favour (even though he said that this would be excluded anyway), but he would do what he could.
I’ve no idea how this will go, he seemed more positive than negative on ours chances of getting some form of resolution, but only time will tell. If I get nowhere I’ll have to consider other avenues but for now I think this is the best course of action.
Anyway thank you to everyone for your responses.
I spoke to the service manager at the dealership who was very friendly and said that once they had the car, they would run the diagnostics and see what exactly had happened. He was honest and said it was very common and they currently had one in with similar issues. He said he would then deal with JLR and see what they would do (if anything). He said that we as a family had bought cars previously and always had them serviced there was a plus, also that the mileage was extremely low. He said that as we hadn’t extended the warranty after 5 years that wouldn’t be in our favour (even though he said that this would be excluded anyway), but he would do what he could.
I’ve no idea how this will go, he seemed more positive than negative on ours chances of getting some form of resolution, but only time will tell. If I get nowhere I’ll have to consider other avenues but for now I think this is the best course of action.
Anyway thank you to everyone for your responses.
Update - JLR have agreed to replace the engine and cover everything. There’s quite a back order so it might take a few months. In the meantime they’ve sorted out a hire car.
Considering this could have been disastrous, I think this is a fantastic result and JLR have been excellent in sorting this.
Considering this could have been disastrous, I think this is a fantastic result and JLR have been excellent in sorting this.
Thanks all, I’m very pleased at the outcome :-)
I get the impression that there are a lot of these claims happening and that JLR are doing the right thing and sorting it out - maybe they have set aside X amount to address this and also improve their reputation. . . . . When this happened there would have been zero chance of me purchasing another RR. Based on how I’ve been treated so far and assuming all goes well, I’m more inclined now to look at another RR in the future.
Sheepshanks said:
Do you think that's down to the dealer fighting your corner, or has it all been dealt with direct with JLR?
^^^ I initially called JLR who told me I had to get the car assessed by the dealer. They confirmed the crank was broken and a new engine was required and submitted the claim for me. They seemed optimistic and were very helpful throughout.I get the impression that there are a lot of these claims happening and that JLR are doing the right thing and sorting it out - maybe they have set aside X amount to address this and also improve their reputation. . . . . When this happened there would have been zero chance of me purchasing another RR. Based on how I’ve been treated so far and assuming all goes well, I’m more inclined now to look at another RR in the future.
Yes JLR have delivered. Obviously I can’t guarantee that something won’t go wrong on a new one, but looking at various FB groups for a lot of manufacturers, there’s a lot of things that go wrong and people would never buy another BMW, or Mercedes or . . . Etc etc.
I’ve got a very good deal on a new one. Far more discount than I thought I’d get.
Not got a diesel, gone for a petrol hybrid. It was a lot more expensive as the APR was 7.9% compared to 5.9% for the diesel but they’ve dropped it to be the same, so for a car that’s RRP is about £7,000 more it was only something like £7 a month extra.
I’ve got a very good deal on a new one. Far more discount than I thought I’d get.
Not got a diesel, gone for a petrol hybrid. It was a lot more expensive as the APR was 7.9% compared to 5.9% for the diesel but they’ve dropped it to be the same, so for a car that’s RRP is about £7,000 more it was only something like £7 a month extra.
JonPH said:
Can you please share discount you secured?
Hard to say exactly as there’s extra options been added to my car that aren’t in the price (protection pack for example which is over £800 but some of the cars had that included).JLR have £5,000 off on their website. Various dealers are now offering £3,500 on top. There’s also extra support from LR stock ranging from £2,500 to £3,500. So I’d say up to £12,000 plus whatever else is thrown in.
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