Going Back.....

[wellerp]

I've also had problems. I bought a Used Approved P38A 4.6 from a Main London Dealer it had sooo many problems I sent it back (inc loose Front suspension, air con not working properly etc etc..). So they gave me a replacement I was told the car was a 4.6 Vogue happy with car, a few problems but a bit slow. Then the V5 arrived it turned out was a 4.0 HSE.. NOT HAPPY. The dealer was not being too helpfull in finding me a replacement car, so off to Land Rover CS the answer was "Oh if they have offered you a refund we are not going to get involved" Not what I would call a good answer as it's LR name and reputaion that will go... I now know why people move to BMW and MB.

[The Bodyman]

I also found Land Rover CS not very helpful and so did the LR dealer when they asked for assistants with my problem.
Had 5 LR Discovery's now 3 of them new. Will I go back for another?

Jon
www.tvrbodyrepairs.com

[liszt]

Had a problem with my disco when I bought it. Someone had put a scratch on the bonnet and had a puncture 12 hours after picking it up, which resulted in a sheared off stud on the spare wheel carrier.

After 3 months of phone calls and no success I worte to the dealer principal, copying to the MD of Reg Vardy PLC (who owned the dealership) and the Sales and marketing director for Landrover. All sorted within 24 hours.

I actually work in the auto industry, and have learnt that the best bet is to write to a Director of the company. They do take an interest in complaints directed at the directors but only look at statistics from customer services