Is it me or is Land Rover now rubbish?
Discussion
I'm writing this as a long term supporter of Land Rover and as a family having owned at least twenty over the years. I so want to keep loving the brand but they do their best to allienate customers and push you towards other brands.
1) My Sept 2022 new model RRS sport (bought new) has been in the garage waiting for a part for 4.5 weeks.
2) Land rover cannot say when the part may arrive.
3) They provided a Defender 110 (23 plate) courtesy car after chasing for one, but the Sat Nav screen failed within 24 hours of it arriving and hasn't worked since.
My dealer, who I've had a great experience buying from, gets no information from land Rover, and if you ask to escalate it you're told to email land Rover or go on an online chat where they tell you there isn't anything they can do.
You'd think LR would try to retain customers given the issues around insurance cost and availability are already pushing people to more reliable brands.
I wish Land Rover took notice of their customers....
1) My Sept 2022 new model RRS sport (bought new) has been in the garage waiting for a part for 4.5 weeks.
2) Land rover cannot say when the part may arrive.
3) They provided a Defender 110 (23 plate) courtesy car after chasing for one, but the Sat Nav screen failed within 24 hours of it arriving and hasn't worked since.
My dealer, who I've had a great experience buying from, gets no information from land Rover, and if you ask to escalate it you're told to email land Rover or go on an online chat where they tell you there isn't anything they can do.
You'd think LR would try to retain customers given the issues around insurance cost and availability are already pushing people to more reliable brands.
I wish Land Rover took notice of their customers....
I read an article about them centralising their distribution operations to one central depot which has not gone well causing all sorts of problems with up to 6 months delays on many parts.
To the extent that they have also run out of courtesy cars to give customers while their cars are off road waiting for these elusive parts. They have thousands of courtesy cars in the hands of customers at the moment so that tells you how big their issues are.
It will all be good when it settles down though
To the extent that they have also run out of courtesy cars to give customers while their cars are off road waiting for these elusive parts. They have thousands of courtesy cars in the hands of customers at the moment so that tells you how big their issues are.
It will all be good when it settles down though
555R said:
I'm writing this as a long term supporter of Land Rover and as a family having owned at least twenty over the years. I so want to keep loving the brand but they do their best to allienate customers and push you towards other brands.
1) My Sept 2022 new model RRS sport (bought new) has been in the garage waiting for a part for 4.5 weeks.
2) Land rover cannot say when the part may arrive.
3) They provided a Defender 110 (23 plate) courtesy car after chasing for one, but the Sat Nav screen failed within 24 hours of it arriving and hasn't worked since.
My dealer, who I've had a great experience buying from, gets no information from land Rover, and if you ask to escalate it you're told to email land Rover or go on an online chat where they tell you there isn't anything they can do.
You'd think LR would try to retain customers given the issues around insurance cost and availability are already pushing people to more reliable brands.
I wish Land Rover took notice of their customers....
None of this surprises me tbh. Out of interest, what is your 2022 car in the garage for?1) My Sept 2022 new model RRS sport (bought new) has been in the garage waiting for a part for 4.5 weeks.
2) Land rover cannot say when the part may arrive.
3) They provided a Defender 110 (23 plate) courtesy car after chasing for one, but the Sat Nav screen failed within 24 hours of it arriving and hasn't worked since.
My dealer, who I've had a great experience buying from, gets no information from land Rover, and if you ask to escalate it you're told to email land Rover or go on an online chat where they tell you there isn't anything they can do.
You'd think LR would try to retain customers given the issues around insurance cost and availability are already pushing people to more reliable brands.
I wish Land Rover took notice of their customers....
I'm also a long term fan of LR and currently have two and will no doubt buy another one. However, I generally warn other people off them as they are a headache and I don't think it will ever change.
bakerstreet said:
None of this surprises me tbh. Out of interest, what is your 2022 car in the garage for?
I'm also a long term fan of LR and currently have two and will no doubt buy another one. However, I generally warn other people off them as they are a headache and I don't think it will ever change.
It was taken in as it went into limp mode so they replaced accelerator. Then on their test drive it broke down again and they now want to replace the Powertrain Control Module, so its the PCM they're waiting on. I'm also a long term fan of LR and currently have two and will no doubt buy another one. However, I generally warn other people off them as they are a headache and I don't think it will ever change.
The problem is that when you’re in a RR or a new RRS or a Defender, you realise that there’s nothing on the market quite like them. When they work they’re brilliant.
But the thefts, the insurance issues, the parts issues, the reliability issues…….its not worth the hassle. So after five JLR cars (four from new), I’m out. I’m going to try something else but I’m really struggling to find anything that interests me, hence why I’m knocking about in a ten year old Freelander!
But the thefts, the insurance issues, the parts issues, the reliability issues…….its not worth the hassle. So after five JLR cars (four from new), I’m out. I’m going to try something else but I’m really struggling to find anything that interests me, hence why I’m knocking about in a ten year old Freelander!
555R said:
It was taken in as it went into limp mode so they replaced accelerator. Then on their test drive it broke down again and they now want to replace the Powertrain Control Module, so its the PCM they're waiting on.
Replace, replace, replace is part of the problem. As is aways wanting to follow (or at least bill to) job instructions. I had an issue with my 110 Puma last year when the washer nozzle popped off (and needed replacing for MoT) JLR solution? Suggest a full washer hose assembly, dash out to fit, at a total bill of over £400. Justification being that they need to fit the whole lot and to do that the dash needs to come out. The parts kit was less than £20 and, as anyone with a Puma will know, the washer jet splitter goes on from outside.
It took quite a bit of discussion before they conceded that they could just fit part of the kit (and chucked the rest away) but wouldn’t be able to offer a warranty on the work. If it fails again, I shall simply buy a new kit and a small tube of superglue….
Same time there was a part on the service list that was listed as needing replacement when taking hub off/changing brake disc. Can’t remember what it was but do remember that I had never replaced it when working on LRs previously and suggested that they might double check that it was actually necessary to replace rather than reuse. Again they eventually conceded that it could safely be reused. It was then fixed inside a week instead of a further four month wait…
Since then I’ve bought a code reader which has already paid for itself (probably several times over) by diagnosing and allowing me to fix/clear a MAF issue.
Main cautionary note is that the approved used scheme/warranty is crap when it comes to courtesy car. Only thing (eventually) offered was the smallest hire car available. No good if you need 4x4.
I’ve so far. It not found them to be unreliable. Hoping the new one, now at the dealer awaiting collection, has no/few issues.
Monkeylegend said:
I read an article about them centralising their distribution operations to one central depot which has not gone well causing all sorts of problems with up to 6 months delays on many parts.
To the extent that they have also run out of courtesy cars to give customers while their cars are off road waiting for these elusive parts. They have thousands of courtesy cars in the hands of customers at the moment so that tells you how big their issues are.
It will all be good when it settles down though
10,000 cars waiting on parts, and about 5,000 of them are off the road at dealers.To the extent that they have also run out of courtesy cars to give customers while their cars are off road waiting for these elusive parts. They have thousands of courtesy cars in the hands of customers at the moment so that tells you how big their issues are.
It will all be good when it settles down though
They really messed up!
https://www.autocar.co.uk/car-news/new-cars/report...
Crumpet said:
The problem is that when you’re in a RR or a new RRS or a Defender, you realise that there’s nothing on the market quite like them. When they work they’re brilliant.
But the thefts, the insurance issues, the parts issues, the reliability issues…….its not worth the hassle. So after five JLR cars (four from new), I’m out. I’m going to try something else but I’m really struggling to find anything that interests me, hence why I’m knocking about in a ten year old Freelander!
Ha! The Freelander is the best 4x4 Ford ever made!But the thefts, the insurance issues, the parts issues, the reliability issues…….its not worth the hassle. So after five JLR cars (four from new), I’m out. I’m going to try something else but I’m really struggling to find anything that interests me, hence why I’m knocking about in a ten year old Freelander!
Ours is now nearly 13 years old, owned for 5 years and every year we think what to replace it with?
Seriously, it has never really gone wrong as such and the only costs have been annual servicing and consumables. A used Defender 90 would be nice, they do drive lovely, or for half the money a Discovery Sport with that 240 engine which is supposedly less troublesome than the D180?
LooneyTunes said:
Replace, replace, replace is part of the problem. As is aways wanting to follow (or at least bill to) job instructions.
.
Which Is why you don't take them to a main dealer, but a trustworthy independent..
My L322 was booked into my indy year or two back for its regular service, but a week beforehand it threw a huge wobbly - suspension and steering issues, warning messages about everything and about a third of the dashboard warning lights illuminated.
Long story short, it was a fractured power feed wire in the wiring loom under the brake servo - a piece of plastic trim had come unclipped, which allowed rainwater to run onto this part of the loom, that eventually caused the wire to harden and crack. It showed continuity if you measured it with a multimeter but, obviously couldn't carry any current.
They had the car for three weeks in total and after a couple of days were just working on it first thing in the morning or last thing at night for an hour or so. As part of the investigation they changed some of the modules over that were flagging errors but when they did, the fault didn't go away. These modules were either ones they had in stock, or borrowed from other cars in for work, just to try and locate the problem - I bet a LR dealer would have charged me for all those!
In the end, I think it became a "we will not be beaten" challenge for them and it was when they physically started stripping wiring looms out that they found the problem. As the icing on the cake - at the end of the saga, the owner said that they couldn't charge me for the actual time they'd spent on it (mainly because they'd lost count I think!) and would i be happy with £350 to cover the some of the labour? Obviously, I was very happy with that.
As an aside, this is also the same independent that regularly has new Range Rovers in from a couple of local main dealers, when they "can't fix them" which I think actually means "the diagnostic computer ran out of ideas"
Deranged Rover said:
Which Is why you don't take them to a main dealer, but a trustworthy independent.
I had a shocking experiance with a often recommended "trusted" independent. Charging for work that did not need doing, work that wasn't done, and damaged my car in the process.Absolutely disgusting person, and business.
Jader1973 said:
Monkeylegend said:
I read an article about them centralising their distribution operations to one central depot which has not gone well causing all sorts of problems with up to 6 months delays on many parts.
To the extent that they have also run out of courtesy cars to give customers while their cars are off road waiting for these elusive parts. They have thousands of courtesy cars in the hands of customers at the moment so that tells you how big their issues are.
It will all be good when it settles down though
10,000 cars waiting on parts, and about 5,000 of them are off the road at dealers.To the extent that they have also run out of courtesy cars to give customers while their cars are off road waiting for these elusive parts. They have thousands of courtesy cars in the hands of customers at the moment so that tells you how big their issues are.
It will all be good when it settles down though
They really messed up!
https://www.autocar.co.uk/car-news/new-cars/report...
It's Karma.
For the Jaguar employee, who interviewed me on the University Milkround in 1988, to join their Graduate scheme and described me as mediocre in his feedback, and of the Land Rover Employee, who on interviewing me for a Junior Tooling engineer position at Lode Lane in 1989, realised that I was just about to take my finals, and told me I should apply to the Rover Group for a graduate training position. (f
k that, they were paying £4k less) Its been a long wait, but I'm getting my revenge, purely by thinking bad things about the organisations.
ghost83 said:
I like land rovers however I feel they’re too overpriced for what they are the previous sport we had was 70k after discounts (2015) and to have the same car now is basically 90-95k which is crazy
Interesting, when you take inflation into account a 70k car back in 2015 would cost 92k today and that’s not including any discount from list back in 2015, so doesn’t really seem that bad.stevemcs said:
To be honest, all new cars are rubbish
That is true. I was driving through town yesterday in my 2 year old Audi, it suddenly lost power and was coasting along. I didn’t know what to do, I couldn’t pull over as there was a bus lane so I braked. I put the gearbox in sport mode and it started working again.Chap I work with is on his second IX as the first one had that many issues he rejected it.
Not just German cars, another chap at work has a Hyundai Ionic, it’s parked up at the moment as it won’t charge up and the dealer can’t get it booked in to sort the software for 6 weeks.
stevemcs said:
To be honest, all new cars are rubbish
Yeah, but the difference is, Land Rover pride them selves on being a go anywhere vehicle and that is where it gets very embarrassing for them. However, they are one of those marks who can do no wrong. As in they continue to churn stuff that is inferior to the competition in terms of reliability, but they don't need to discount their products to shift them as there is a lengthy waiting lists for the latest Range Rovers. It took them to 2012 to get a gearbox that isn't keeping the gearbox company owners in holiday homes in Cornwall...
The least said about the SDV6 engine, the better. Same for the early ingenium 4 pot diesels. There really is no good option for an engine in the early D5s.
Think I might have a mince pie.
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