2020 Evoque - issues....
Discussion
Hi All,
My wife rather foolishly saved up for a very long time and 'treated' herself to a 70 plate Range Rover Evoque D180 SE R Dynamic at the end of May, purchased from a main JLR dealer.
Since then it's been back to the dealer for the following:
Locking wheel nut key and tyre inflation kit missing - couldn't post it, we had to take the car in for them to confirm it wasn't in the boot (60 odd mile round trip)
Locking wheel nut key arrives but is wrong, it clearly doesn't fit. They ignored my offer to give them the part number from the bag for the old one which was still in the boot. Eventually the correct one arrives, with the part number on that I had previously offered.
Both front doors sounded awful when closing, booked into the body shop to discover something had become detached, this has now been sorted but they still sound crap when closing.
Alloy wheels - dealer offered to repaint the wheel when buying - this was carried out to a crap standard which resulted in them taking the car back to repaint the wheels when it was in for the doors, they forgot to do it, so it went back to be done again.
Faded plastics - the cars black but the mirror surrounds, bits of the front end and roof aerial have faded to grey. 'They all do that sir' although they claim to have changed the aerial, I'm not convinced.
Their advice is for me to periodically run a heat gun over them..... marvelous.
This has all been going on for a few months, constant trips back to the dealership etc and it was getting to be a right pain in the ass, then we had a battery fault pop up...
We have a 'battery low - start engine' on the dash every morning. They've had it for a week and claimed the battery was fine, they can't replicate the fault.
Car comes back and bingo, up pops the warning again. Car goes back again, coincidentally the stop start has never kicked in, which I believe is a tell tale sign of a low battery. They had the car on some sort of test for a day and then tell us it's the dash cam, which was already fitted when they first tested the battery and told us all was fine. They charged the battery and sent the car back, I removed the dash camera on their advice..
All was good for the grand total of 2 days and it's done it again, no dash cam, nothing plugged in etc.
Does anyone have any similar experience? My wife is thoroughly racked off and is now at the point where she just wants to chop the thing in and get shot of it, however we paid cash (36k....ouch) for the car so we'll end up taking a hit on it which I'm loathed to do (although the wife's stress levels will come down)
The car, although a nice place to be is an absolute nightmare, the service we've had and the lies we've been told have left us with a bitter taste and the wife now wants rid.
Head of business doesn't respond, customer service manager just gives us lip service and more pointless apologies, JLR themselves aren't much help either.
If anyone's thinking of buying one, just don't! Everything was telling me to convince the wife to get something else but she had her heart set on it and got well and truly sucked in by the JLR 'premium' brand blah in the showroom. My Hyundai Tucson is a better car in every way.
My wife rather foolishly saved up for a very long time and 'treated' herself to a 70 plate Range Rover Evoque D180 SE R Dynamic at the end of May, purchased from a main JLR dealer.
Since then it's been back to the dealer for the following:
Locking wheel nut key and tyre inflation kit missing - couldn't post it, we had to take the car in for them to confirm it wasn't in the boot (60 odd mile round trip)
Locking wheel nut key arrives but is wrong, it clearly doesn't fit. They ignored my offer to give them the part number from the bag for the old one which was still in the boot. Eventually the correct one arrives, with the part number on that I had previously offered.
Both front doors sounded awful when closing, booked into the body shop to discover something had become detached, this has now been sorted but they still sound crap when closing.
Alloy wheels - dealer offered to repaint the wheel when buying - this was carried out to a crap standard which resulted in them taking the car back to repaint the wheels when it was in for the doors, they forgot to do it, so it went back to be done again.
Faded plastics - the cars black but the mirror surrounds, bits of the front end and roof aerial have faded to grey. 'They all do that sir' although they claim to have changed the aerial, I'm not convinced.
Their advice is for me to periodically run a heat gun over them..... marvelous.
This has all been going on for a few months, constant trips back to the dealership etc and it was getting to be a right pain in the ass, then we had a battery fault pop up...
We have a 'battery low - start engine' on the dash every morning. They've had it for a week and claimed the battery was fine, they can't replicate the fault.
Car comes back and bingo, up pops the warning again. Car goes back again, coincidentally the stop start has never kicked in, which I believe is a tell tale sign of a low battery. They had the car on some sort of test for a day and then tell us it's the dash cam, which was already fitted when they first tested the battery and told us all was fine. They charged the battery and sent the car back, I removed the dash camera on their advice..
All was good for the grand total of 2 days and it's done it again, no dash cam, nothing plugged in etc.
Does anyone have any similar experience? My wife is thoroughly racked off and is now at the point where she just wants to chop the thing in and get shot of it, however we paid cash (36k....ouch) for the car so we'll end up taking a hit on it which I'm loathed to do (although the wife's stress levels will come down)
The car, although a nice place to be is an absolute nightmare, the service we've had and the lies we've been told have left us with a bitter taste and the wife now wants rid.
Head of business doesn't respond, customer service manager just gives us lip service and more pointless apologies, JLR themselves aren't much help either.
If anyone's thinking of buying one, just don't! Everything was telling me to convince the wife to get something else but she had her heart set on it and got well and truly sucked in by the JLR 'premium' brand blah in the showroom. My Hyundai Tucson is a better car in every way.
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