LR or Indy for servicing?

[Tomanybikes]

I have a RangeRover coming up for its 6th annual service, I had a 5 year service pack and extended warranty so went back to LR for all everything and has cost me £0 so far.
They have quoted £700 for a service which seems steep and could be done by an Indy I trust for less than half that.
The question is will it make much difference at this age having an Indy stamp in the book and I intend to keep the extended warranty going?

[Black AMG45s]

My cars have never gone to a dealer I have used RoverTune based in Reading and they have been brilliant

[A.J.M]

Likely the Indy can use genuine parts, and do everything the dealer can.
But be half the price.
Personally, after the warranty/service plan had expired, I wouldn’t waste my time with a dealer and go to a specialist that’s good.
As there are some awful ones out there.

[ConnectionError]

I have always used local independents


Where are you based?

[Deranged Rover]

I use a local indy for my Range Rover servicing. On a couple of occasions I have visited him and he's had one or two shiny new RRs in for work that have been sent to him by the local Land Rover main dealer as they've been unable to fix them.

Just saying...

[Tomanybikes]

A.J.M said:

Likely the Indy can use genuine parts, and do everything the dealer can.
But be half the price.
Personally, after the warranty/service plan had expired, I wouldn’t waste my time with a dealer and go to a specialist that’s good.
As there are some awful ones out there.

I will be extending the LR warranty but worried about claiming if servicing out with the dealer network.

[drmike37]

I would value a service history at a known LR indy much more than one from a dealers.

[Cold]

Tomanybikes said:

I have a RangeRover coming up for its 6th annual service, I had a 5 year service pack and extended warranty so went back to LR for all everything and has cost me £0 so far.
They have quoted £700 for a service which seems steep and could be done by an Indy I trust for less than half that.
The question is will it make much difference at this age having an Indy stamp in the book and I intend to keep the extended warranty going?

Just picking up on this bit, does your car have an actual book or is it all done online via the LR portal? If so, will your Indy have access to that to update the car's records?

[camel_landy]

I'm in two minds as having a full main dealer service history actually helped my partner, a couple of years ago (BMW though, not LR).

Her BMW E92 320d is a 1x owner car, with a full BMW service history and BMW provided a new engine FOC when her timing chain snapped. Even though it was over 10yrs old and over 120k on the clock at the time.

You pay your money and make your choice...

M

[Tomanybikes]

Cold said:

Just picking up on this bit, does your car have an actual book or is it all done online via the LR portal? If so, will your Indy have access to that to update the car's records?

Good point, no book and no he won’t have access to LR portal.

[A.J.M]

Tomanybikes said:

A.J.M said:

Likely the Indy can use genuine parts, and do everything the dealer can.
But be half the price.
Personally, after the warranty/service plan had expired, I wouldn’t waste my time with a dealer and go to a specialist that’s good.
As there are some awful ones out there.

I will be extending the LR warranty but worried about claiming if servicing out with the dealer network.

The specialist I use can service a car under LR warranty, update the service records and keep the warranty happy.
They also get cars from the dealer to sort from time to time.

They are based in Edinburgh so likely a trek for you..

[LooneyTunes]

camel_landy said:

I'm in two minds as having a full main dealer service history actually helped my partner, a couple of years ago (BMW though, not LR).

Her BMW E92 320d is a 1x owner car, with a full BMW service history and BMW provided a new engine FOC when her timing chain snapped. Even though it was over 10yrs old and over 120k on the clock at the time.

You pay your money and make your choice...

M

To counterbalance this, my Defender - within LR extended warranty - needed significant work doing to its drivetrain and it was a battle to get LR/their extended warranty provider to agree to fund it. JLR’s attitude when I spoke to them directly was to largely wash their hands of it and point to the extended warranty provider being an independent entity.

For me the big issues come when you look at what the dealer would have charged for work done and their approach to fixing things when you sometimes find that they will take the mickey on even quite small jobs.

For example, the washer jet on my defender also needed replacing. According to JLR/warranty provider, this is “trim” and therefore not covered. Dealer then insisted, because the parts arrive as a kit, that they couldn’t replace just the plastic piece that had popped off and needed to change the hoses etc all the way back to the pump. Would have been a dashboard out job.

A good Indy would probably have suggested just fitted the bit that was missing and chucking the rest of the kit away. Which was what the MD eventually agreed to do, saving the cost of a couple hours labour at dealer rates…

The only reason I’d stay within the dealer network on an older car would be if I was planning on trading it in against another dealer supplied vehicle in the near future.

[Drumroll]

Tomanybikes said:

Cold said:

Just picking up on this bit, does your car have an actual book or is it all done online via the LR portal? If so, will your Indy have access to that to update the car's records?

Good point, no book and no he won’t have access to LR portal.

Incorrect, my independent LR specialist keeps my online service e record up to date.

[ConnectionError]

Drumroll said:

Tomanybikes said:

Cold said:

Just picking up on this bit, does your car have an actual book or is it all done online via the LR portal? If so, will your Indy have access to that to update the car's records?

Good point, no book and no he won’t have access to LR portal.

Incorrect, my independent LR specialist keeps my online service e record up to date.

So does mine.

[camel_landy]

LooneyTunes said:

To counterbalance this, my Defender - within LR extended warranty - needed significant work doing to its drivetrain and it was a battle to get LR/their extended warranty provider to agree to fund it. JLR’s attitude when I spoke to them directly was to largely wash their hands of it and point to the extended warranty provider being an independent entity.

Indeed... That's why I made it clear it was BMW rather than LR.

Sometimes, dealing with LR makes you feel like you're trying to get blood out of a stone.

M

[Deranged Rover]

ConnectionError said:

So does mine.

And mine.

[Tomanybikes]

Drumroll said:

Tomanybikes said:

Cold said:

Just picking up on this bit, does your car have an actual book or is it all done online via the LR portal? If so, will your Indy have access to that to update the car's records?

Good point, no book and no he won’t have access to LR portal.

Incorrect, my independent LR specialist keeps my online service e record up to date.

Do you know the garage I use?

[Drumroll]

Tomanybikes said:

Drumroll said:

Tomanybikes said:

Cold said:

Just picking up on this bit, does your car have an actual book or is it all done online via the LR portal? If so, will your Indy have access to that to update the car's records?

Good point, no book and no he won’t have access to LR portal.

Incorrect, my independent LR specialist keeps my online service e-record up to date.

Do you know the garage I use?

No, but I don't see the relevance you made a statement that an independent garage cant up date service history and I and others said that the ones they use could.

[Blue62]

Drumroll said:

No, but I don't see the relevance you made a statement that an independent garage cant up date service history and I and others said that the ones they use could.

I recently sold my two year old RRS, I took it to a good indie for an oil change for half the price and know for a fact that they up dated the service history. The dealer who bought my car told me that LR told them the car had missed a service so tried to knock me down, it was only when I was able to provide proof in the form of the invoice and the update code that they accepted my story.

It seems manufacturers tell porkies in order to bully customers into using their overpriced dealers, worth keeping a paper record for when the time comes. I would add that on all my cars I use indies for all consumables (brakes, oil, tyres etc), but main service is always with the main dealer while the car is in warranty.

[Tomanybikes]

Drumroll said:

No, but I don't see the relevance you made a statement that an independent garage cant up date service history and I and others said that the ones they use could.

Did I?