Brand New RR Sport P400e broken down already

[Robbo1969]

Hi all,

Just wanted to run this by you all.

After a 7 month wait, my new RR Sport P400e was delivered on the 20th of December, 2021.

On Friday the 7th of Jan, 2023 after just 400 miles, on the way home, a fault appeared on the dashboard “Gearbox fault”. Then it lost power and wouldn’t move another inch.

So far, it’s been at Rybrooks for 5 weeks, they say they are waiting to hear back from LR Technical.

Now, I’m expecting the usual, “oh, this wouldn’t happen to a Skoda” etc etc. BUT - anyone here had or heard of similar problems?

Also, can I ask for my money back, I’ve googled it and seems not “if the dealer tries to fix it bla bla….”

Anyway, typing this has already eased a bit of pain!

Any advice appreciated

Cheers all!

Guy

[Simon Owen]

Robbo1969 said:

Hi all,

Just wanted to run this by you all.

After a 7 month wait, my new RR Sport P400e was delivered on the 20th of December, 2021.

On Friday the 7th of Jan, 2023 after just 400 miles, on the way home, a fault appeared on the dashboard “Gearbox fault”. Then it lost power and wouldn’t move another inch.

So far, it’s been at Rybrooks for 5 weeks, they say they are waiting to hear back from LR Technical.

Now, I’m expecting the usual, “oh, this wouldn’t happen to a Skoda” etc etc. BUT - anyone here had or heard of similar problems?

Also, can I ask for my money back, I’ve googled it and seems not “if the dealer tries to fix it bla bla….”

Anyway, typing this has already eased a bit of pain!

Any advice appreciated

Cheers all!

Guy

A good friend of ours returned his new Disco, basically they couldn’t fix it !! He got his money back and purchased a volvo in the end. He was a bit further down the line than you though.

[IJWS15]

Won't help but reminds me of a colleague who wanted a big 4x4 for his wife, he asked his brother in law, who worked at LR in Solihull, which he should buy

The answer - a Landcruiser.

[Phil74891]

I would insist on a loan car as good as, or better than yours while it is being fixed. If they provide that I would be ok. If not I would push for a refund. A similar thing happened to a friend of mine with a high end Jeep recently. They gave him a good rental car for the duration, then ended up giving him a completely new replacement Jeep.

[swisstoni]

Have LR Technical gone on holiday?
I’d be making Rejection noises after 5 weeks.

Would personally rather get my money back and wait all over again.

[camel_landy]

I'd be pushing for a better spec loan car or money back.

Good luck.

M

[Robbo1969]

swisstoni said:

Have LR Technical gone on holiday?
I’d be making Rejection noises after 5 weeks.

Would personally rather get my money back and wait all over again.

Actually, I’m getting so pissed off about this.
Work is so busy, it’s allocating an hour on the phone trying to get through to someone and then beginning the motions of even thinking about a refund that is my problem!

[Robbo1969]

Phil74891 said:

I would insist on a loan car as good as, or better than yours while it is being fixed. If they provide that I would be ok. If not I would push for a refund. A similar thing happened to a friend of mine with a high end Jeep recently. They gave him a good rental car for the duration, then ended up giving him a completely new replacement Jeep.

Yes, the dealer have loaned us a new Defender which is fine, thanks. Plus Land Rover have given us £500 towards a night away. So they’ve acknowledged the problem.

[Robbo1969]

Thanks to everyone for your comments so far.
Cheers!

[Robotron70]

IJWS15 said:

Won't help but reminds me of a colleague who wanted a big 4x4 for his wife, he asked his brother in law, who worked at LR in Solihull, which he should buy

The answer - a Landcruiser.

Didn’t happen.

[Whatsmyname]

My dads boss has a 400e (only a small company so we know him well) had so much trouble that JLR pick the car up for repair now in a covered trailer.

[Trevor555]

Robbo1969 said:

Hi all,

Just wanted to run this by you all.

After a 7 month wait, my new RR Sport P400e was delivered on the 20th of December, 2021.

On Friday the 7th of Jan, 2023 after just 400 miles, on the way home, a fault appeared on the dashboard “Gearbox fault”. Then it lost power and wouldn’t move another inch.

So far, it’s been at Rybrooks for 5 weeks, they say they are waiting to hear back from LR Technical.

Now, I’m expecting the usual, “oh, this wouldn’t happen to a Skoda” etc etc. BUT - anyone here had or heard of similar problems?

Also, can I ask for my money back, I’ve googled it and seems not “if the dealer tries to fix it bla bla….”

Anyway, typing this has already eased a bit of pain!

Any advice appreciated

Cheers all!

Guy

The fault developed within 30 days of you buying it, and has been at the dealer ever since?

The 30 day period extends by any time that your car is back at the dealership.

So yes, your 30 days right to reject still stands.

Call citizens advice and they will point you towards their website with template letters that have the correct wording you'll need to demand your full refund.

Unless you've bought the car in a business capacity, then consumer rights won't apply. (30 days right to rejection)

Then you'd have to go for (not fit for purpose)

[Robbo1969]

Trevor555 said:

The fault developed within 30 days of you buying it, and has been at the dealer ever since?

The 30 day period extends by any time that your car is back at the dealership.

So yes, your 30 days right to reject still stands.

Call citizens advice and they will point you towards their website with template letters that have the correct wording you'll need to demand your full refund.

Unless you've bought the car in a business capacity, then consumer rights won't apply. (30 days right to rejection)

Then you'd have to go for (not fit for purpose)

Thanks Trevor,
I thought this might be the case.
I’ve bought it, it’s not through the business.

In fact, the lady in the service department suggested I call Land Rover finance and see what they say. I suppose they will have to totally honest!

Cheers

I’ll give them another week, then quote this.

[anonymous-user]

Robotron70 said:

IJWS15 said:

Won't help but reminds me of a colleague who wanted a big 4x4 for his wife, he asked his brother in law, who worked at LR in Solihull, which he should buy

The answer - a Landcruiser.

Didn’t happen.

Hokey nonsense

[Trevor555]

Robbo1969 said:

Trevor555 said:

The fault developed within 30 days of you buying it, and has been at the dealer ever since?

The 30 day period extends by any time that your car is back at the dealership.

So yes, your 30 days right to reject still stands.

Call citizens advice and they will point you towards their website with template letters that have the correct wording you'll need to demand your full refund.

Unless you've bought the car in a business capacity, then consumer rights won't apply. (30 days right to rejection)

Then you'd have to go for (not fit for purpose)

Thanks Trevor,
I thought this might be the case.
I’ve bought it, it’s not through the business.

In fact, the lady in the service department suggested I call Land Rover finance and see what they say. I suppose they will have to totally honest!

Cheers

I’ll give them another week, then quote this.

Decide if you want to keep it, and let them fix, or get your refund.

If my recent experience with BMW is anything to go by then dont expect the finance company to play nice/do the right thing.

Put everything in writing/email.

[cayman-black]

Newarch said:

Robotron70 said:

IJWS15 said:

Won't help but reminds me of a colleague who wanted a big 4x4 for his wife, he asked his brother in law, who worked at LR in Solihull, which he should buy

The answer - a Landcruiser.

Didn’t happen.

Hokey nonsense

I have had both and would never go back to a Toyota.

[W12GT]

Whatsmyname said:

My dads boss has a 400e (only a small company so we know him well) had so much trouble that JLR pick the car up for repair now in a covered trailer.

Interesting as I’ve heard of a few people who’ve had Lnew Defenders collected in covered trailers too. Obviously they don’t want to put people off that see them on break down trucks!

[911wise]

IJWS15 said:

Won't help but reminds me of a colleague who wanted a big 4x4 for his wife, he asked his brother in law, who worked at LR in Solihull, which he should buy

The answer - a Landcruiser.

This friend of a friend of a friend sounds like a real craftsman, somebody who has real pride in their work.

[Cheib]

W12GT said:

Whatsmyname said:

My dads boss has a 400e (only a small company so we know him well) had so much trouble that JLR pick the car up for repair now in a covered trailer.

Interesting as I’ve heard of a few people who’ve had Lnew Defenders collected in covered trailers too. Obviously they don’t want to put people off that see them on break down trucks!

Most car dealerships of premium brands use covered trailers to move cars around….there are so many people offering this service it is not that expensive. I remember a thread on here about someone looking to buy a trailer and offer the service….was warned off because it’s so competitive and a lot of the work is put out to tender via the equivalent of “Comapre the Market”

[biggles330d]

Can't help the original question but I've often wondered what prevents LR from overcoming it's quality issues. It's gone on for years. The cars themselves are hugely desirable and you'd think that cracking the quality / reliability issues would give them a huge market advantage as a result.
Is it that they are simply too complex, too poorly engineered, too poorly tested, or and I hate to say this about our fellow countrymen, just put together in a less precise way that the Japanese do and with less care for what comes out of the factory - although these days surely most of the assembly must be by robot, surely?

Maybe it's a trade off that JLR / Tata know they sell on image regardless and that last 2% of quality assurance is the most expensive to achieve so accept the failure rate? Long term, that doesn't sound very sensible. I wonder if LR products of the 90's and 2000's were totally bullet proof, how much better JLR would be doing today with much greater customer confidence.