Order been ‘unslotted’
Discussion
I put in an order for a new discovery around 6 months ago, which after various delays was due to arrive on the 12th of November. I have just been told that my order has been ‘unslotted’ by the factory and JLR now can’t give me any indication of when I will receive my car. In classic JLR fashion the dealer is being fairly unhelpful and has suggested I could cancel the order.
Basically they are blaming everything on chip shortages. However that doesnt make me feel any better about losing my place in line! My concern is I might keep hanging on and they cancel the order all together.
Has any one else experienced this and was there light at the end of the tunnel?
I’m currently on the fence about keeping the order in and hoping to one day receive my car, or just cancelling it and running my xc90 for a bit longer.
Basically they are blaming everything on chip shortages. However that doesnt make me feel any better about losing my place in line! My concern is I might keep hanging on and they cancel the order all together.
Has any one else experienced this and was there light at the end of the tunnel?
I’m currently on the fence about keeping the order in and hoping to one day receive my car, or just cancelling it and running my xc90 for a bit longer.
This is disgraceful...... I've heard this happening before.
I'm really sorry to hear you're in this position. I have a Range Rover Autobiography on order, also due for delivery in mid November, I hope they don't do the same to me.
Did you get any discount from the dealer?
If so, they're probably hoping that you do cancel, as they know they can now sell your slot on at full retail price.
I certainly wouldn't cancel it.
Whatever you do, I wish you well.
I'm really sorry to hear you're in this position. I have a Range Rover Autobiography on order, also due for delivery in mid November, I hope they don't do the same to me.
Did you get any discount from the dealer?
If so, they're probably hoping that you do cancel, as they know they can now sell your slot on at full retail price.
I certainly wouldn't cancel it.
Whatever you do, I wish you well.
Edited by Mulsanne-Speed on Saturday 16th October 07:57
Mulsanne-Speed said:
Did you get any discount from the dealer?
If so, they probably are hoping you cancel as they'll now be able to sell you slot at full retail if you do.
This is what I’m suspecting is the issue. It’s an S model and I bought it though the BASC discount scheme, so it’s probably very low priory as far as they are concerned. If so, they probably are hoping you cancel as they'll now be able to sell you slot at full retail if you do.
Reading on other forums JLR have been prioritising the high end high margin models for build.
So frustrating as it’s not like it can just walk into a different manufacture and get something else quickly at the moment.
I’ve just gone through similar with my BMW order , the car was ordered in April for July delivery , arrived in uk on 15th July and was held up waiting for parts until last week 10th October, I did think about cancelling as there was nothing in the way of updates from BMW and dealer was kept in the dark .
But bearing in mind the discount I had received and the ongoing shortage I felt that cancelling would be shooting myself in the foot as I could always sell the car for more , if this had not been the case I would have cancelled
But bearing in mind the discount I had received and the ongoing shortage I felt that cancelling would be shooting myself in the foot as I could always sell the car for more , if this had not been the case I would have cancelled
I am in exactly the same position. I ordered my Discovery HSE D300 on March 27th with delivery due end of June. It was then moved to July and then end of September. I was then informed by my dealer that they now don't know when it will arrive, but sometime in the next 6 months. I know of people that ordered after me and already have their new Discos. I did get a fair bit of discount through the dealer and NFU and I have a funny feeling they may have even taken delivery of my car and sold it for a large margin, but who knows....
It hard for anyone to provide updates when none exist.
Land rover do not have firm dates on deliveries. All dates are estimated and volatile.
The manufacturers of parts can't provide dates. All dates slip meaning if dates are communicated the dealer will be providing constant slipping updates which makes the whole situation worse.
It the same in the bicycle industry. I deal with manufacturers and all there dates are make believe. I just order and wait and have stopped asking as the response is vague simply because they don't know either.
Therefore anyone ordering a car has to be very patient. It matters little how much money your spending because if firm dates don't exist they simply cannot be supplied. Any dates supplied are subject to frequent change and that should be understood by the customer before buying.
I get the impression there are many folk quite disconnected from manufacturing and are used to reasonably reliable delivery dates that can be updated. In this new world that is simply no longer possible.
If your ordering a new car just be patient. These supply chain issues could last another 12 months or more.
In the bicycle industry we are looking at mid 2023 for delivery dates for some consumables (sram 12 speed cassettes)
Shortages everywhere and it extends beyond semi conductors. There is a shortage of aluminium and certain steel alloys. There is a shortage of bearings. I import NTN bearings and lead times for these have grown to 9 months.
It very difficult to plan production when the parts you need to asemeble a car are on widely fluctuating delivery timescales. The complex the product the worse the problem gets.
Land rover do not have firm dates on deliveries. All dates are estimated and volatile.
The manufacturers of parts can't provide dates. All dates slip meaning if dates are communicated the dealer will be providing constant slipping updates which makes the whole situation worse.
It the same in the bicycle industry. I deal with manufacturers and all there dates are make believe. I just order and wait and have stopped asking as the response is vague simply because they don't know either.
Therefore anyone ordering a car has to be very patient. It matters little how much money your spending because if firm dates don't exist they simply cannot be supplied. Any dates supplied are subject to frequent change and that should be understood by the customer before buying.
I get the impression there are many folk quite disconnected from manufacturing and are used to reasonably reliable delivery dates that can be updated. In this new world that is simply no longer possible.
If your ordering a new car just be patient. These supply chain issues could last another 12 months or more.
In the bicycle industry we are looking at mid 2023 for delivery dates for some consumables (sram 12 speed cassettes)
Shortages everywhere and it extends beyond semi conductors. There is a shortage of aluminium and certain steel alloys. There is a shortage of bearings. I import NTN bearings and lead times for these have grown to 9 months.
It very difficult to plan production when the parts you need to asemeble a car are on widely fluctuating delivery timescales. The complex the product the worse the problem gets.
That's not entirely true.
While we all know that there are shortages in many areas at the moment, including raw materials such as aluminium, I don't believe that the manufacturing of motor cars on a large scale, is the same as making bicycles.
While of course we all understand at present, that everything is subject to change and delivery dates can move, even at short notice. Car manufacturing however, still works on a much more structured process than what I suspect a pushbike manufacturer does. For a start, there must be significantly more components just in a dashboard, compared to that of an entire bicycle, so it has to be more carefully calculated.
Land Rover for example use a system called Vista, here a customer's order goes through a large number of stages which is as follows:
Created
Confirmed
Submitted to build
Last date to spec change
Committed to build
Built
Build market distribution
On ship
In market distribution
On truck to retailer
At retailer
Furthermore, orders are only progressed to the initial stages such as "Confirmed" and "Submitted to build" and thereby slotted, based on current stock components and realistic estimated delivery dates.
The customers order will not even reach these stages unless it is intended that your order will progress. If that doesn't look likely due to the unknown delivery date of a component, your order will simply float round in a holding pool, until such a time that all the components appear to fit into place to facilitate the build.
So to suggest car manufacturers such as Land Rover don't have a clue is definitely not right, it's a lot more calculated than you think.
That said,I do agree that things can still change at anytime, and I also suspect there is a reluctance for dealers to sell cars at a discounted price agreed 6 months ago, when used cars are currently selling in excess of retail.
While we all know that there are shortages in many areas at the moment, including raw materials such as aluminium, I don't believe that the manufacturing of motor cars on a large scale, is the same as making bicycles.
While of course we all understand at present, that everything is subject to change and delivery dates can move, even at short notice. Car manufacturing however, still works on a much more structured process than what I suspect a pushbike manufacturer does. For a start, there must be significantly more components just in a dashboard, compared to that of an entire bicycle, so it has to be more carefully calculated.
Land Rover for example use a system called Vista, here a customer's order goes through a large number of stages which is as follows:
Created
Confirmed
Submitted to build
Last date to spec change
Committed to build
Built
Build market distribution
On ship
In market distribution
On truck to retailer
At retailer
Furthermore, orders are only progressed to the initial stages such as "Confirmed" and "Submitted to build" and thereby slotted, based on current stock components and realistic estimated delivery dates.
The customers order will not even reach these stages unless it is intended that your order will progress. If that doesn't look likely due to the unknown delivery date of a component, your order will simply float round in a holding pool, until such a time that all the components appear to fit into place to facilitate the build.
So to suggest car manufacturers such as Land Rover don't have a clue is definitely not right, it's a lot more calculated than you think.
That said,I do agree that things can still change at anytime, and I also suspect there is a reluctance for dealers to sell cars at a discounted price agreed 6 months ago, when used cars are currently selling in excess of retail.
Edited by Mulsanne-Speed on Sunday 17th October 07:28
Cars are more complex than bicycles so it is harder to give reliable delivery times. That's the point I am making. Hense orders become unslothed as the manufacturer no longer knows when they can build it.
In that vista system I can see how this happens. Stock levels fluctuate and car that are confirmed for build can no longer be built as delivery for X y and z expected to leave a supplier suddenly get delayed with no firm commitment on a date throwing everything into the air and unslotting the build.
In short when I get a delivery date I simply ignore it as it will be wrong. I however do not sell stuff I don't have. JLR cannot do that. They would fold in months if they did.
In that vista system I can see how this happens. Stock levels fluctuate and car that are confirmed for build can no longer be built as delivery for X y and z expected to leave a supplier suddenly get delayed with no firm commitment on a date throwing everything into the air and unslotting the build.
In short when I get a delivery date I simply ignore it as it will be wrong. I however do not sell stuff I don't have. JLR cannot do that. They would fold in months if they did.
Edited by Agarange on Sunday 17th October 10:33
Edited by Agarange on Sunday 17th October 10:36
Agarange said:
Cars are more complex than bicycles so it is harder to give reliable delivery times. That's the point I am making. Hense orders become unslothed as the manufacturer no longer knows when they can build it.
In that vista system I can see how this happens. Stock levels fluctuate and car that are confirmed for build can no longer be built as delivery for X y and z expected to leave a supplier suddenly get delayed with no firm commitment on a date throwing everything into the air and unslotting the build.
In short when I get a delivery date I simply ignore it as it will be wrong. I however do not sell stuff I don't have. JLR cannot do that. They would fold in months if they did.
Unslothed is probably a better description to the speed that JLR work In that vista system I can see how this happens. Stock levels fluctuate and car that are confirmed for build can no longer be built as delivery for X y and z expected to leave a supplier suddenly get delayed with no firm commitment on a date throwing everything into the air and unslotting the build.
In short when I get a delivery date I simply ignore it as it will be wrong. I however do not sell stuff I don't have. JLR cannot do that. They would fold in months if they did.
Edited by Agarange on Sunday 17th October 10:33
Edited by Agarange on Sunday 17th October 10:36
Agarange said:
I however do not sell stuff I don't have. JLR cannot do that. They would fold in months if they did.
One thing UK buyers are up against is US buyers won't wait for many months like we cheerfully do. OK, inventory levels are nothing like normal, but look at Land Rover dealer in the US and they've got some stock of every model.champ54321 said:
Mulsanne-Speed said:
Did you get any discount from the dealer?
If so, they probably are hoping you cancel as they'll now be able to sell you slot at full retail if you do.
This is what I’m suspecting is the issue. It’s an S model and I bought it though the BASC discount scheme, so it’s probably very low priory as far as they are concerned. If so, they probably are hoping you cancel as they'll now be able to sell you slot at full retail if you do.
Reading on other forums JLR have been prioritising the high end high margin models for build.
So frustrating as it’s not like it can just walk into a different manufacture and get something else quickly at the moment.
I also suspect that certain options are causing problems as when i spoke to another dealer he pretty much confirmed this. HUD was mentioned as one. I have not got this option selected but do wonder i have an anything selected that is causing a problem. Anyone know of any options that are causing problems?
Dealer is not very informative or helpful and just blames the global chip shortage! But it does seem clear that some cars are being built and delivered even though they were much later orders.
I'm not aware of anything else at present, although there will be another change from next week which relates to a few paint colours.
Bear in mind, my order is for an L405 Range Rover 5.0 SC AB, so I know this change applies to the full size Range Rover, not sure about the Sport, if you have ordered one of the colours listed below, you would have to quiz your dealer over this to try and get the facts.
If they don't know, (which they should) they can still contact LR to confirm, so there's no excuse not for them to find out,
Information:
Paint colour on run-out, orders will not slot beyond week 43 / 22nd October
Colours effected:
(1AQ) Yulong White
(1AX) Rossello Red
(1AJ) Aruba
Hopefully these aren't one of your colours and the Sport is not effected (could be affected, always confuse the two words!).
Bear in mind, my order is for an L405 Range Rover 5.0 SC AB, so I know this change applies to the full size Range Rover, not sure about the Sport, if you have ordered one of the colours listed below, you would have to quiz your dealer over this to try and get the facts.
If they don't know, (which they should) they can still contact LR to confirm, so there's no excuse not for them to find out,
Information:
Paint colour on run-out, orders will not slot beyond week 43 / 22nd October
Colours effected:
(1AQ) Yulong White
(1AX) Rossello Red
(1AJ) Aruba
Hopefully these aren't one of your colours and the Sport is not effected (could be affected, always confuse the two words!).
I have just had an update on my Discovery order from JLR after contacting their main customer service. Just going to have to wait it out it would seem. See below response.
"I am deeply sorry to learn of your concerns and apologise for any inconvenience caused. I note you are aware of the order delays that we currently find ourselves tasked with as a result of the semi-conductor part shortage.
Unfortunately, this part shortage is manufacturing and industry wide, affecting several brands further than Jaguar Land Rover. We are doing what we can to try and combat this issue and working hard to produce customers' orders as quickly as we can.
It is important to point out that Land Rover do not manufacture these parts, and as such cannot influence the direct supply, meaning that this concern is unfortunately out of our capabilities to resolve. It is regrettable that a knock-on effect is then seen by our customers and again we are working to try and resolve the matter.
I can see the order submitted to ourselves and from the information noted in your email, I imagine one of the delays faced is during the change over in model years meaning the order had to be resubmitted as a 2022 model year vehicle. Unfortunately there is not yet an estimated build date that we can provide to you as the order has not yet been slotted. As disappointing as I understand this may be, we are trying to resolve this and can assure you that any communications surrounding the order will be relayed to the selling retailer"
"I am deeply sorry to learn of your concerns and apologise for any inconvenience caused. I note you are aware of the order delays that we currently find ourselves tasked with as a result of the semi-conductor part shortage.
Unfortunately, this part shortage is manufacturing and industry wide, affecting several brands further than Jaguar Land Rover. We are doing what we can to try and combat this issue and working hard to produce customers' orders as quickly as we can.
It is important to point out that Land Rover do not manufacture these parts, and as such cannot influence the direct supply, meaning that this concern is unfortunately out of our capabilities to resolve. It is regrettable that a knock-on effect is then seen by our customers and again we are working to try and resolve the matter.
I can see the order submitted to ourselves and from the information noted in your email, I imagine one of the delays faced is during the change over in model years meaning the order had to be resubmitted as a 2022 model year vehicle. Unfortunately there is not yet an estimated build date that we can provide to you as the order has not yet been slotted. As disappointing as I understand this may be, we are trying to resolve this and can assure you that any communications surrounding the order will be relayed to the selling retailer"
hamptons79 said:
"It is important to point out that Land Rover do not manufacture these parts, and as such cannot influence the direct supply, meaning that this concern is unfortunately out of our capabilities to resolve. It is regrettable that a knock-on effect is then seen by our customers and again we are working to try and resolve the matter."
They're working to resolve it but it's out of their capabilities to do so.Edited by Sheepshanks on Monday 18th October 23:04
I spoke to the dealer again today and got pretty much the same response. They claim I was only unslotted on Friday, the same day I chased them on my order, seems too coincidental but they’re sticking to their company line. Unsurprisingly they said our discounts had nothing to do with it.
We’re pretty much stuck between a rock and hard pace and they know it.
I’ve decided just to stick it out for lack of another option.
We’re pretty much stuck between a rock and hard pace and they know it.
I’ve decided just to stick it out for lack of another option.
I received an update from LR this week just to be told that there was no update. Basically we are expected to wait patiently or cancel our order.
My wife enquired about a new disco sport this week to replace her car when it goes back and was told they’re not taking any new DS orders at the moment. Maybe they’re trying to clear the backlogs first…
My wife enquired about a new disco sport this week to replace her car when it goes back and was told they’re not taking any new DS orders at the moment. Maybe they’re trying to clear the backlogs first…
Gassing Station | Land Rover | Top of Page | What's New | My Stuff