Extended warranty during lockdown
Discussion
I have an extended warranty on my Defender 90 which is due to expire at the end of this month. Normally I would have had the service, which is due, anytime now so that any issues covered under the warranty would have been done. Under lockdown no routine services are being carried out.
Just got off the telephone to LR to be told there is no grace period in the warranty, but I can extend the warranty for £900!!! (And they wonder why the company is going under).
Has anyone had any other response from LR or is this something I need to fight over with the authorised dealer?
Just got off the telephone to LR to be told there is no grace period in the warranty, but I can extend the warranty for £900!!! (And they wonder why the company is going under).
Has anyone had any other response from LR or is this something I need to fight over with the authorised dealer?
I have a LR extended warranty. Expired and renewed 31 January. I am not concerned about a possible extension: we'll all still be using our vehicles, albeit probably a lot less than normal. I cannot see any reason why LR will offer extensions.
I am concerned about the requirement to have the vehicle serviced annually, properly maintained and Mot'd because all LR main dealers are only doing essential and urgent work. No routine work is possible. I emailed LR some weeks ago about the lack of service capability and the effect, if any, on the warranty but so far I have had no response. I assume the MoT is not an issue with the warranty as the government has allowed these to be extended by 6 months, at least for now.
Please could you give me the phone number you used to contact LR about your enquiry?
R.
I am concerned about the requirement to have the vehicle serviced annually, properly maintained and Mot'd because all LR main dealers are only doing essential and urgent work. No routine work is possible. I emailed LR some weeks ago about the lack of service capability and the effect, if any, on the warranty but so far I have had no response. I assume the MoT is not an issue with the warranty as the government has allowed these to be extended by 6 months, at least for now.
Please could you give me the phone number you used to contact LR about your enquiry?
R.
So you are suggesting I should miss out on any potential warranty claims as the AD is in lockdown? Without the car being serviced under warranty there is absolutely no reason for me to keep it in the LR network as I do not intend to ever sell this vehicle. I appreciate the reciprocal argument is why should LR offer the grace period, well this boils down to customer service. LR were not in a good financial state prior to COVID-19, after lockdown they will be scratching around for work to survive.
It is clear on the LR website that servicing periods during lockdown are extended by 2 months or 2000 miles whichever comes first. Their contact numbers are also there.
It is clear on the LR website that servicing periods during lockdown are extended by 2 months or 2000 miles whichever comes first. Their contact numbers are also there.
It is neither yours nor LR's responsibility for the lockdown...it just is the situation, and I cannot see any basis why LR should extend their warranty. It is not as if you are not able to use the vehicle. It would be good if they did, though.
Thank you for the pointer to LR's website and the information contained, very useful. My DS is due an annual service at the end of July and I'm assuming a less than 10% chance may be my local LR MD will be open for normal servicing by then.
I also started to have a low battery warning light pop on the 2nd day of lockdown. The local LR MD said this was non essential and so recommended I called LR Assist. I have not done so yet. Internet research indicated likely a new battery required. I have bought a charger and this seems to be keeping everything going, at least for the time being.
R.
Thank you for the pointer to LR's website and the information contained, very useful. My DS is due an annual service at the end of July and I'm assuming a less than 10% chance may be my local LR MD will be open for normal servicing by then.
I also started to have a low battery warning light pop on the 2nd day of lockdown. The local LR MD said this was non essential and so recommended I called LR Assist. I have not done so yet. Internet research indicated likely a new battery required. I have bought a charger and this seems to be keeping everything going, at least for the time being.
R.
The Leaper said:
It is neither yours nor LR's responsibility for the lockdown...it just is the situation, and I cannot see any basis why LR should extend their warranty. It is not as if you are not able to use the vehicle. It would be good if they did, though.
Thank you for the pointer to LR's website and the information contained, very useful. My DS is due an annual service at the end of July and I'm assuming a less than 10% chance may be my local LR MD will be open for normal servicing by then.
I also started to have a low battery warning light pop on the 2nd day of lockdown. The local LR MD said this was non essential and so recommended I called LR Assist. I have not done so yet. Internet research indicated likely a new battery required. I have bought a charger and this seems to be keeping everything going, at least for the time being.
R.
I would echo these comments precisely. Thank you for the pointer to LR's website and the information contained, very useful. My DS is due an annual service at the end of July and I'm assuming a less than 10% chance may be my local LR MD will be open for normal servicing by then.
I also started to have a low battery warning light pop on the 2nd day of lockdown. The local LR MD said this was non essential and so recommended I called LR Assist. I have not done so yet. Internet research indicated likely a new battery required. I have bought a charger and this seems to be keeping everything going, at least for the time being.
R.
Just take the car to the dealer post lockdown and if they find any gremlins argue the toss over them covering the bill, politely, and you're likely to be pleasantly surprised as most dealers offer some form of goodwill, even when times aren't exceptional as they are now.
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