£780 for a service?!

[Osinjak]

RRS needs a service at just under 30,000 miles. Wife rings dealer to book it in and is quoted £780 for a 'three year service.' I rang the dealer this morning to find out what the feck I was paying £780 for but service dept was busy and as ever they couldn't be arsed to return my call before they left at lunchtime.

Anyone else had this? I've had a look online and can find nothing that mentions RRSs needing a special three year service and the closest I can see is a major service at £540.

[schmalex]

Try bookmygarage.com

[Osinjak]

Need to keep warranty intact but thanks all the same.

[schmalex]

It’s often main dealers who respond. Also, as long as it’s a VAT registered garage and they use OEM parts, the warranty is unaffected.

[Sheepshanks]

Osinjak said:

I've had a look online and can find nothing that mentions RRSs needing a special three year service and the closest I can see is a major service at £540.

I bet that's the price for cars over 3yrs old.

Your's is the "I want to keep the warranty and am scared to go anywhere else" price.

[Osinjak]

schmalex said:

It’s often main dealers who respond. Also, as long as it’s a VAT registered garage and they use OEM parts, the warranty is unaffected.

Didn't get a main dealer reply on the link, more's the pity. I used VAT registered garages on my BMW but given the horrendous warranty issues I've had with the RRS over the last ten months I have lost all confidence in getting through the next two years without multiple visits to the dealer (again). For that reason alone I don't want LR being funny with me if I've had it serviced outside of the network.

[AeroS]

Similar situation recently 2yr service on Disco 5.

First main dealer £720 when I enquired they confirmed it was:-
- Air filter = ok...
- Pollen filter = ok
- Oil filter = ok...
- Oil...

When I asked what else I got the answer...
- ...
- we will fill your screen wash!!!

I was so shocked I ended up phoning the other main dealers in the area, as I was convinced the first dealer had a serious glitch in pricing! While I got a quote £100 cheaper they were all insane and when I challenged that even at a retail rate the parts would cost around £150 I got a simple ”it’s 3hrs labour sir”

Long rant short I took the car back to the independent I used for my D4, paid £250 happily to the family run garage and accepted if the car breaks I will have a more interesting discussion with the warranty but the law is still on my side...

[CrgT16]

It does sound poor value but like you said may be better for warranty claims should you need it.

Do they offer a service plan that may be more competitive?

[R.Sole]

Iam glad I got the 5 year service pack thrown in!

[Sheepshanks]

AeroS said:

”it’s 3hrs labour sir”

Book time 3hrs. Mechanic will do it in an hour.

Basic servicing works is very lucrative for dealers.

[R.Sole]

Sheepshanks said:

AeroS said:

”it’s 3hrs labour sir”

Book time 3hrs. Mechanic will do it in an hour.

Basic servicing works is very lucrative for dealers.

And the tech!

[schmalex]

I’d say the lesson is don’t buy a car with a shocking reliability record.

Yes, things can go wrong with any make / model, but they do seem to wrong more often than is acceptable with the crap that JLR churn out

[Deranged Rover]

Osinjak said:

RRS needs a service at just under 30,000 miles. Wife rings dealer to book it in...

Yeah, this is where you went wrong. No independent specialists near you?

[Osinjak]

Deranged Rover said:

Osinjak said:

RRS needs a service at just under 30,000 miles. Wife rings dealer to book it in...

Yeah, this is where you went wrong. No independent specialists near you?

Aye, there's a couple nearby that I'll check out online over the next few days. As it stands, the online service history is a fecking mess so I've asked the dealer to sort it out. Once that's done I'll see what service it actually needs.

[bogie]

£229 inc vat for a 3 yr service on my 4.2V8 at local independent where Ive been taking both previous cars for last 8 years.

I did the dealer service once when it was under warranty and it started off at £450 ish they wanted to add £400 for some new brakes, by the end of a 40k mile service they reckoned my 4 yr old car needed £1000 of work. Thats when I declined and started to use the indy garage. Same LR parts are fitted, but the labour rate is £60 an hour vs £130, you can nearly 1/2 the bill.

[bakerstreet]

AeroS said:

Similar situation recently 2yr service on Disco 5.

First main dealer £720 when I enquired they confirmed it was:-
- Air filter = ok...
- Pollen filter = ok
- Oil filter = ok...
- Oil...

£720?!? What a joke. Thats a £300 job at best at an independent. Maybe £400 if you use LR parts which aren't made by LR anyway. pleased you saw the light

I sold my D3 in February this year, but worth noting that everything that went wrong with my D3 was nothing to do with oil changes

[AeroS]

bakerstreet said:

AeroS said:

Similar situation recently 2yr service on Disco 5.

First main dealer £720 when I enquired they confirmed it was:-
- Air filter = ok...
- Pollen filter = ok
- Oil filter = ok...
- Oil...

£720?!? What a joke. Thats a £300 job at best at an independent. Maybe £400 if you use LR parts which aren't made by LR anyway. pleased you saw the light

I sold my D3 in February this year, but worth noting that everything that went wrong with my D3 was nothing to do with oil changes

I agree given the car was new (to me) I thought I’d give the main dealer a chance... But given the price and the fact my D4 was looked after by a fantastic independent (albeit in a very basic workshop - not the JLR shiny showroom) there was no way I was paying £720 for an oil change.

I just feel sorry for those that don’t understand the work or don’t have a decent independent nearby! As it really is bordering on unethical pricing from JLR!

[Osinjak]

A quick update, the original dealer ballsed up the service history so now it's a 3yr service at 464 which is marginally better. Next time I'll find a reputable indy, I'm buggered if I'm paying silly money for something so straightforward.

[V40TC]

Osinjak said:

A quick update, the original dealer ballsed up the service history so now it's a 3yr service at 464 which is marginally better. Next time I'll find a reputable indy, I'm buggered if I'm paying silly money for next to nothing

corrected the obvious mistake