reliability

Author
Discussion

jl34

Original Poster:

535 posts

242 months

Wednesday 7th February 2007
quotequote all
Anybody seen the Industry reliability survey on the Top gear website ?

www.topgear.com/blogs/planettopgear/024-cant-get-no-satisfaction/

Audi were 27th worst manufacturer out of 33, Vw not much better. In fact all the German marks were below average. Are they were going downhill that much?

Roley130

104 posts

216 months

Wednesday 7th February 2007
quotequote all
Sorry, just dont believe these statistics are kosher.
I CANNOT believe that Citroen (for example) with all of the electrical bugs they tend to have are so far in advance of all of the German marques. Perhaps we would see a more accurate figure if we put warranty claims against mileage driven.
A lot of the marques that get very good ratings are typically driven largely by low-mileage sectors of the population.


Edited by Roley130 on Wednesday 7th February 13:38

ukross

206 posts

218 months

Wednesday 7th February 2007
quotequote all
Agreed. The German cars are normally used by those who rack up the miles.

Also, (ready for the huge generalisation) those have paid more to drive more expensive (re German) cars are more likley to insist that every little detail is perfect.

The trim on the wife's Renault is falling to bits after just two years! Do I get it sorted? Nah, she's not bothered and neither am I really. Just except as part of the deal when you opt for value-for-money transport.

Slightly noisy air-con on the Audi? Call the dealer and book the fella in!

agent006

12,058 posts

269 months

Wednesday 7th February 2007
quotequote all
Despite whatever excuses we can think up, Audi have dropped in quality in the last 10 years. All cars have, but it's far more marked in the makes that were over-engineered in the first place. Everything's built down to a cost now, so reliability will tend towards the average which is occupied by the cars that were built down to a cost in the first place. Hence why Renault etc are now considered to be reliable despite having not improved, because the prestige marks have dropped in quality around them.

Roley130

104 posts

216 months

Wednesday 7th February 2007
quotequote all
ukross said:
Also, (ready for the huge generalisation) those have paid more to drive more expensive (re German) cars are more likley to insist that every little detail is perfect.

The trim on the wife's Renault is falling to bits after just two years! Do I get it sorted? Nah, she's not bothered and neither am I really. Just except as part of the deal when you opt for value-for-money transport.

Slightly noisy air-con on the Audi? Call the dealer and book the fella in!


This was the exact rationale that the head of BMW cited about 8 years ago when he was quizzed by a motoring journalist about the number of faults then on new Beemers, I was so impressed by this response I have remembered it ever since ! The fact is you're right, if you've shelled out £25K ++ on a motor chances are you are interested in cars and are also a discerning sort of person.

ukross

206 posts

218 months

Friday 9th February 2007
quotequote all
Roley130 said:
ukross said:
Also, (ready for the huge generalisation) those have paid more to drive more expensive (re German) cars are more likley to insist that every little detail is perfect.

The trim on the wife's Renault is falling to bits after just two years! Do I get it sorted? Nah, she's not bothered and neither am I really. Just except as part of the deal when you opt for value-for-money transport.

Slightly noisy air-con on the Audi? Call the dealer and book the fella in!


This was the exact rationale that the head of BMW cited about 8 years ago when he was quizzed by a motoring journalist about the number of faults then on new Beemers, I was so impressed by this response I have remembered it ever since ! The fact is you're right, if you've shelled out £25K ++ on a motor chances are you are interested in cars and are also a discerning sort of person.


And to build on that point, the more I've spent the more i would want it to be what I expected.
Look at the threads on here re sorting rattles on the RS4 - and why not at £50K+!!
Citreons? They leave the factory like that - and we all accept it.

Amusing that Mazda is at the top - I had to use a company Mazda 6 for 4 months and it was utter sh*te.

This maybe why their incident rate may be so low: whilst it's custodian I had to take the thing for a 24k service. I said I wanted the dash sorted at it was rattling like a good 'un at about 2,500 rpm and the drivers seat sqeaked. Did they even attempted to look at it and log it as a 'warranty incident'? The service manager leaned in it bit and in hushed tones said: Sir, the car is a year old and certain wear and tear is to be expected. "It's a Mazda, not a Merc". And I found myself just agreeing with him! Would you let an Audi service manager off that lightly??

Mind you, an incident was logged when the turbo blew up at 28k miles!