AUDI A6 PROBLEM !!!

[D105TER]

I took our A6 3.0 tdi 2005 in for a service on thursday.
I went to pick the car up and was told they were having a problem with the car.
Apparently they were updating the sat nav over the modem link to the factory
in germany and the whole system locked up and crashed.
I said if its just the sat nav we will have the car back and they can fix it
when the part comes in. I was told that the car can not even start and is completely dead!!!
What on earth have they done??????????
Will our car be the same again??
Does anyone know if this is true / possible or any other explanation!
Thanks
David

[normalbloke]

Computer says noooo....

[falcemob]

I hope they've given you a courtesy car in the meantime.

[racefan_uk]

Sounds more dubious than a sat nav issue to me, I'd think more likely one of the technicians has dropped a gonad somewhere and caused an 'issue', wiring or something.

Did you actually see the car or did they tell you over the phone about the problem?

[mat205125]

Be interesting on how they will handle any electrical problems that occur after the problem has been "fixed".

An electrical fault they deem to be "completely unrelated" to this issue could prove very costly after the warrenty expires.

[D105TER]

I am going to see the car today and am going to get audi customer services involved.
They have been good and a loan car was delivered from Audi straight away.

[theaxe]

Might be worth getting them to put what happened in writing so that you have some evidence in the event of future problems.