Discussion
As above, speak to a dealer who will be able to confirm one way or the other.
Also just because there’s no service book there’s no reason that invoices shouldn’t be present for any work done.
Some cars (BMWs for example) have the service history accessible through the onboard computer. Not sure if VW have something similar.
Also just because there’s no service book there’s no reason that invoices shouldn’t be present for any work done.
Some cars (BMWs for example) have the service history accessible through the onboard computer. Not sure if VW have something similar.
There's no book or customer log in unfortunately, but a dealer can give you a printout.
When I get mine sevuved the dealer gives me the invoice showing what's been done, they also upload the details online.
Some non vw specialists can also update the service history I believe, they just need to pay for the VW business subscription.
I think it's called erwin? I was able to get the build sheet from a customer login account.
When I get mine sevuved the dealer gives me the invoice showing what's been done, they also upload the details online.
Some non vw specialists can also update the service history I believe, they just need to pay for the VW business subscription.
I think it's called erwin? I was able to get the build sheet from a customer login account.
PositronicRay said:
A VW dealer will be able to access it, provided its been serviced within the network.
Much as I like VWs, their dealerships can often be much poorer than the vehicles they sell. I took a VW to the VW dealer for a service, and they damaged the car (left some of their tools on top of the engine, and radiator, and then slammed the bonnet down on them, damaging the radiator and the bonnet)
Took another for a service, and they stated that the cam belt needed changing. I asked If cam belts only lasted a year, or ten thousand miles before they needed changing, because that was the time and distance covered since the last cam belt change. If they had records, they clearly did not consult them.
Took a VW for the emissions scandal check at the VW dealership. They had the car for a day, and when I went to pick it up, they stated they had not carried out the check, because they could not remove the glow plugs. the cars are OK, it is the dealerships which are just cr*p.
Pan Pan Pan said:
Much as I like VWs, their dealerships can often be much poorer than the vehicles they sell.
That's very much what I have found, the supplying dealer were utterly useless at everything.I'm very glad to have found a great dealer, that are part of a national group.
It's a 50 mile round trip but worth it rather than the 10 mile trip to the local one. Apart from using them for servicing and accessories, I'll likely buy my next car from them.
I'd reported the initial dealer to VW, but they don't seem to have any quality control. They should really mystery shop all their dealers and ensure they meet the franchise standards.
Pan Pan Pan said:
Much as I like VWs, their dealerships can often be much poorer than the vehicles they sell.
I took a VW to the VW dealer for a service, and they damaged the car (left some of their tools on top of the engine, and radiator, and then slammed the bonnet down on them, damaging the radiator and the bonnet)
Took another for a service, and they stated that the cam belt needed changing. I asked If cam belts only lasted a year, or ten thousand miles before they needed changing, because that was the time and distance covered since the last cam belt change. If they had records, they clearly did not consult them.
Took a VW for the emissions scandal check at the VW dealership. They had the car for a day, and when I went to pick it up, they stated they had not carried out the check, because they could not remove the glow plugs. the cars are OK, it is the dealerships which are just cr*p.
Don't ever get a SEAT then - they're worse. And can be thin on the ground so switching dealers isn't trivial.I took a VW to the VW dealer for a service, and they damaged the car (left some of their tools on top of the engine, and radiator, and then slammed the bonnet down on them, damaging the radiator and the bonnet)
Took another for a service, and they stated that the cam belt needed changing. I asked If cam belts only lasted a year, or ten thousand miles before they needed changing, because that was the time and distance covered since the last cam belt change. If they had records, they clearly did not consult them.
Took a VW for the emissions scandal check at the VW dealership. They had the car for a day, and when I went to pick it up, they stated they had not carried out the check, because they could not remove the glow plugs. the cars are OK, it is the dealerships which are just cr*p.
People used to speak well of Skoda dealers but they seem to gone right off too.
Whataguy said:
Some non vw specialists can also update the service history I believe, they just need to pay for the VW business subscription.
I think it's called erwin? I was able to get the build sheet from a customer login account.
Access to digital service records is free, adding new records the same. It was intended to replace paper service books, not be some sort of secret walled garden.I think it's called erwin? I was able to get the build sheet from a customer login account.
I will give you that a lack of knowledge here and/or laziness are common.
Dr G said:
Access to digital service records is free, adding new records the same. It was intended to replace paper service books, not be some sort of secret walled garden.
I will give you that a lack of knowledge here and/or laziness are common.
It asks me for money when I log into erwin. I will give you that a lack of knowledge here and/or laziness are common.
The consumer login doesn't seem to have service records, I think that only available if you register as a company?
Sheepshanks said:
Pan Pan Pan said:
Much as I like VWs, their dealerships can often be much poorer than the vehicles they sell.
I took a VW to the VW dealer for a service, and they damaged the car (left some of their tools on top of the engine, and radiator, and then slammed the bonnet down on them, damaging the radiator and the bonnet)
Took another for a service, and they stated that the cam belt needed changing. I asked If cam belts only lasted a year, or ten thousand miles before they needed changing, because that was the time and distance covered since the last cam belt change. If they had records, they clearly did not consult them.
Took a VW for the emissions scandal check at the VW dealership. They had the car for a day, and when I went to pick it up, they stated they had not carried out the check, because they could not remove the glow plugs. the cars are OK, it is the dealerships which are just cr*p.
Don't ever get a SEAT then - they're worse. And can be thin on the ground so switching dealers isn't trivial.I took a VW to the VW dealer for a service, and they damaged the car (left some of their tools on top of the engine, and radiator, and then slammed the bonnet down on them, damaging the radiator and the bonnet)
Took another for a service, and they stated that the cam belt needed changing. I asked If cam belts only lasted a year, or ten thousand miles before they needed changing, because that was the time and distance covered since the last cam belt change. If they had records, they clearly did not consult them.
Took a VW for the emissions scandal check at the VW dealership. They had the car for a day, and when I went to pick it up, they stated they had not carried out the check, because they could not remove the glow plugs. the cars are OK, it is the dealerships which are just cr*p.
People used to speak well of Skoda dealers but they seem to gone right off too.
The local Renault dealer is useless - her previous car, owned for 11 years, was a Clio. Fortunately a local garage specialises in Renault & is very good.
Dr G said:
The wider erwin database is paid, DSS is free. You want DSS rather than vehicle specific data.
Go into it, bash in a chassis number, and you're golden.
Any idea how to get the DSS login - Google and the owners clubs don’t know it exists. Go into it, bash in a chassis number, and you're golden.
Like going into Erwin just asks for money for everything. There are companies that will give you a DSS login for 1 day but they want £20.
Whataguy said:
Like going into Erwin just asks for money for everything. There are companies that will give you a DSS login for 1 day but they want £20.
Everything except DSS. Access to this is free, but not intended for "public" access. I don't imagine VW will approve an account for an individual.Login:
Click DSS:
Enter VIN:
Press "open DSS":
Tada:
Many thanks, yes it doesn't show on my individual account unfortunately.
I have Erwin product assistant on the menu but the DSS is missing from the list.
All I can call up is technical documents with a subscription, and I was able to get the build sheet for my car as well.
Servicing records look to be limited to business accounts rather than individuals.
I have Erwin product assistant on the menu but the DSS is missing from the list.
All I can call up is technical documents with a subscription, and I was able to get the build sheet for my car as well.
Servicing records look to be limited to business accounts rather than individuals.
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