Audi Q2 Issues - all seem to have started at once

Audi Q2 Issues - all seem to have started at once

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nigelpugh7

Original Poster:

6,194 posts

197 months

Saturday 10th December 2022
quotequote all
My wife’s 2017 Audi has started to develop some issues.

At first it had a Gearbox fault which was intermittent.

It would put the car into limo mode.

So as it needed a service we took it to our local Audi dealership in Solihull.

They fleeced us £640 for the service but said they found no gearbox faults.

Now the fault is on all the time.

And more recently all the washers, front and rear, and I think the headlamp wash too.

I have checked the fuses and all seem to be good.

I can’t find any relay info on line, does anyone know where I could find the relay used for the washer pump?

I suspect it may be the washer pump, but it looks like a bumper removal job, which I don’t really fancy!

The Cardinal

1,317 posts

259 months

Saturday 10th December 2022
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A few more details like engine and gearbox spec would help, possibly a few more words on symptoms.

Washer pipes can block due to cheap screen wash, particularly at the junction of the rear hose and wiper mechanism. Patience and a few basic tools might be all that’s needed… particularly as the fronts would be an MoT fail.

At nearly 6 years age, I would hand it to a reputable VAG independent to sort. Issues with some DSG models are well known and very fixable. Again, details would help. The most expensive outcome might be a new mechatronic or clutch packs.

I know it’s disheartening to be faced with these things but I’d guess that fixing them with an independent would be in the range of 0-15% of the car’s trade value - so still very economic.

Your other choice to consider (after resolving this set of issues) would be an All-in warranty / servicing bundle if you prefer to keep it tended to by a franchised dealer.

Sheepshanks

35,039 posts

126 months

Saturday 10th December 2022
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The Cardinal said:
Your other choice to consider (after resolving this set of issues) would be an All-in warranty / servicing bundle if you prefer to keep it tended to by a franchised dealer.
I think I read VAG have dropped the eligibility check for All In, which if true would make it a no-brainer for the OP. The plan is on sale until tomorrow (11th).

Even if it has to have a check it would at least highlight the fault.

Our daughter’s SEAT miserably failed its check just after it had been serviced when it was apparently fault free. After words with service manager they repaired it as ‘goodwill’.

nigelpugh7

Original Poster:

6,194 posts

197 months

Sunday 11th December 2022
quotequote all
The Cardinal said:
A few more details like engine and gearbox spec would help, possibly a few more words on symptoms.

Washer pipes can block due to cheap screen wash, particularly at the junction of the rear hose and wiper mechanism. Patience and a few basic tools might be all that’s needed… particularly as the fronts would be an MoT fail.

At nearly 6 years age, I would hand it to a reputable VAG independent to sort. Issues with some DSG models are well known and very fixable. Again, details would help. The most expensive outcome might be a new mechatronic or clutch packs.

I know it’s disheartening to be faced with these things but I’d guess that fixing them with an independent would be in the range of 0-15% of the car’s trade value - so still very economic.

Your other choice to consider (after resolving this set of issues) would be an All-in warranty / servicing bundle if you prefer to keep it tended to by a franchised dealer.
Cheers for the feedback bud.

Sorry I should have posted more info about the car and the fault.

As mentioned it’s a 2017 Q2 Quattro 2.0 Diesel with the DSG gearbox.

I used my OBD scanner to find the faults and got this message re the gearbox fault.




I think we will be going down the franchised VAG dealer as you suggested, the main Audi dealer have not filed us with any confidence in their abilities.

The washer issue occurred before we had all this cold weather, so the problem is not related to frozen pipes or washer jets.

When operating the washer for the front and rear windscreen even placing your head down where the pump is located in the front near side wing area, there is no sound of and pump running, and the same with the fuse and relay box lid removed there is no clicks of any relays in that area.

It was that observation that led me to check the fuses, and also why I wanted to find out which relay it is so I can swap it around with a known good one before getting a replacement.

nigelpugh7

Original Poster:

6,194 posts

197 months

Saturday 28th January 2023
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Still not got anywhere with a fix in this, the car is pretty unusable now.

Anyone recommend an independent Audi garage in Solihull/ south Birmingham area?

Thanks in advance.

nigelpugh7

Original Poster:

6,194 posts

197 months

Sunday 28th May 2023
quotequote all
Well I have a small update on this issue relating to the washer jets.

The weather has been nice and warm and sunny so got the tools out to have a closer look.

Can’t remember if I said I did a thorough check of fuses and relays in the wash wipe circuit, and was confident they were all working as Intended.

So I was 99% sure it was the pump at fault, but it seemed a pain to get to.

However yesterday I took the front passenger wheel off to get better access and unscrewed all the inner wing trim.

This gave me good access to the washer fluid bottle and the two pumps, the big one being for headlamp wash.






nigelpugh7

Original Poster:

6,194 posts

197 months

Sunday 28th May 2023
quotequote all
I then tested the pump with my multimeter and found it was a dead short.

Just to confirm it was not working, I connected it straight to a 12v battery and all we got was arcing so it was definitely dead!

nigelpugh7

Original Poster:

6,194 posts

197 months

Sunday 28th May 2023
quotequote all
Here’s the pump as it came out.



I then decided to take a closer look at it, so got the dremel on the case.





Edited by nigelpugh7 on Sunday 28th May 17:07

nigelpugh7

Original Poster:

6,194 posts

197 months

Sunday 28th May 2023
quotequote all
That will be why it was a dead short then!



Pump mechanism seized inside.


nigelpugh7

Original Poster:

6,194 posts

197 months

Sunday 28th May 2023
quotequote all
Ordered a replacement pump from Amazon, it arrived today so got it fitted.



Slightly different design of rhe water outlets but it’s a straight fit.

nigelpugh7

Original Poster:

6,194 posts

197 months

Sunday 28th May 2023
quotequote all
It’s now all back together and both front and rear washers are back fully operational.

The jet of water sprayed out seems stronger than ever too, so the old pump gad clearly been failing for some time!

steve2

1,797 posts

225 months

Sunday 28th May 2023
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I had exactly the same problem but sorted just the same as you did

nigelpugh7

Original Poster:

6,194 posts

197 months

Sunday 28th May 2023
quotequote all
steve2 said:
I had exactly the same problem but sorted just the same as you did
I wish you had told me that months ago and I could have fixed it quicker.

wink