Faulty VW alloys
Discussion
VW Polo.
Mileage 2040 (Yes)
3 years old
Had 3 VW services
The car has done 20 miles since the last service.
One week after last service (that was carried out within the warranty period) I noticed all four alloys are corroded (Not scratched or kerbed) – so one week out of warranty. The VW dealer say tough sort it out yourself! VW customer relations are useless and wont step in.
I know I should have spotted the problem when it went in for its last 3 year service – but didn’t (It is my daughters car and garaged while she is at Uni)
This is obviously a fault that should/would have been covered under warranty.
I thought I would make others aware how VW are prepared to treat their customers.
Mileage 2040 (Yes)
3 years old
Had 3 VW services
The car has done 20 miles since the last service.
One week after last service (that was carried out within the warranty period) I noticed all four alloys are corroded (Not scratched or kerbed) – so one week out of warranty. The VW dealer say tough sort it out yourself! VW customer relations are useless and wont step in.
I know I should have spotted the problem when it went in for its last 3 year service – but didn’t (It is my daughters car and garaged while she is at Uni)
This is obviously a fault that should/would have been covered under warranty.
I thought I would make others aware how VW are prepared to treat their customers.
SteBrown91 said:
Are they diamond cut? TADTS
Likelyhood is if they are diamond cut and the cars barely been used the car would have been used at some car washes with strong chemicals which has ruined the finish. Either that or they are kerbed.
No you are wrong. Its never been through a car wash and as stated not a scratch or kerb mark on them.Likelyhood is if they are diamond cut and the cars barely been used the car would have been used at some car washes with strong chemicals which has ruined the finish. Either that or they are kerbed.
Mark V GTD said:
It may well have - but sadly your duty is to report the issues within the warranty period. I have recently had similar issues with a new home warranty. One week out of it and the developer is not interested.
Yes I realize it was my error not to have noticed the fault and reported within the 3 years, but this does not alter the fact it is an issue/fault that happened during the warranty period.A good will gesture would have cost VW virtually nothing, but they would rather have a disgruntled customer that will badmouth them and their faulty product and never again purchase another VW product.
Paynewright said:
I won’t buy a car with diamond cut wheels or if I did I’d expect to get them powdercoated and not bother with redoing the diamond cut.
City Wheel Refurbishment in Brum - £25 a wheel + £10 to take tyre off and on again (<18” dia).
Yes – having had them before I totally agree, but this car was pre-registered and specced. I may get them powder coated at some stage, but am just as likely to sell it and leave the brand.City Wheel Refurbishment in Brum - £25 a wheel + £10 to take tyre off and on again (<18” dia).
A bit of an over-reaction.
Generally, all diamond cut wheels do this and I’m not convinced they’d have done anything in warranty either - they’d just say they’ve had some harsh chemicals on them which would be difficult to disprove.
We had a trim problem on one of SWMBOs cars and apparently (in the small print) this is only covered for 12 months.
Treat as a lesson learned and move on. Whilst very annoying there are more serious things in life to fret over.
Generally, all diamond cut wheels do this and I’m not convinced they’d have done anything in warranty either - they’d just say they’ve had some harsh chemicals on them which would be difficult to disprove.
We had a trim problem on one of SWMBOs cars and apparently (in the small print) this is only covered for 12 months.
Treat as a lesson learned and move on. Whilst very annoying there are more serious things in life to fret over.
Paynewright said:
A bit of an over-reaction.
Generally, all diamond cut wheels do this and I’m not convinced they’d have done anything in warranty either - they’d just say they’ve had some harsh chemicals on them which would be difficult to disprove.
We had a trim problem on one of SWMBOs cars and apparently (in the small print) this is only covered for 12 months.
Treat as a lesson learned and move on. Whilst very annoying there are more serious things in life to fret over.
Yes they could have lied about chemicals to wriggle out of their obligation, which would have made me ‘over-react’ in exactly the same way.Generally, all diamond cut wheels do this and I’m not convinced they’d have done anything in warranty either - they’d just say they’ve had some harsh chemicals on them which would be difficult to disprove.
We had a trim problem on one of SWMBOs cars and apparently (in the small print) this is only covered for 12 months.
Treat as a lesson learned and move on. Whilst very annoying there are more serious things in life to fret over.
You are correct that there are plenty of more serious things in life. I am not short of money and wont fret or have any sleepless nights over it, but that doesn’t make me feel any less indignant.
There are plenty of alternative brands for me to easily delete VW as a consideration.
thebraketester said:
andyxxx said:
Yes they are diamond cut.
My point is that this obviously occurred in the warranty period
The problem is that the get tiny stone chips on them and boom,,,, destroyed. My point is that this obviously occurred in the warranty period
Sheepshanks said:
I got nowhere with a VW diamond alloy whiteworm and that was on a car in warranty.
After much escalation, Service manager glanced at them, said "external forces" (which was nonsense) and walked off.
These are things that need bringing into the public eye - it is not acceptable and makes VW look bad.After much escalation, Service manager glanced at them, said "external forces" (which was nonsense) and walked off.
You'd have got nowhere in warranty, this happens with all diamond cut alloys eventually. Could be a tiny chip you can't see, which has allowed moisture to get behind the clear coat and the white worm has set in. Could have been chemicals from cleaning. Could have been salt over winter being left on and not cleaned off. The wheels aren't faulty, the clearcoat has become damaged. As others have said, powder coat them instead.
andyxxx said:
thebraketester said:
andyxxx said:
Yes they are diamond cut.
My point is that this obviously occurred in the warranty period
The problem is that the get tiny stone chips on them and boom,,,, destroyed. My point is that this obviously occurred in the warranty period
Diamond cut alloys are prone to fail but they rarely fail as a result of a manufacturing defect, there is usually an external factor.
andyxxx said:
These are things that need bringing into the public eye - it is not acceptable and makes VW look bad.
I resolved to leave them and talk about them to anyone who asked. Then car got written off!What was also very annoying was VW UK sounding very sympathetic, but then leaving it entirely to the dealer. AIUI, the dealer has to make the decision - there's no pre-authorisation type thing. So if VW reject the claim when they get the wheels back then the dealer is stuffed. So, of course, dealers default to saying 'no'.
thebraketester said:
andyxxx said:
thebraketester said:
andyxxx said:
Yes they are diamond cut.
My point is that this obviously occurred in the warranty period
The problem is that the get tiny stone chips on them and boom,,,, destroyed. My point is that this obviously occurred in the warranty period
Diamond cut alloys are prone to fail but they rarely fail as a result of a manufacturing defect, there is usually an external factor.
If there are hundreds of microscopic holes on a 2000 mile car I would suggest a manufacturing defect.
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