F Type central console issue

[Davel]

So at the beginning of June this year, I bought an 18 plate F Type with 4750 miles on the clock from a main dealer.

Now I love this car, the looks, comfort, drive and handling but, after a couple of days the central console dies, so the nav, the music, the hands free and the reversing camera stopped working.

The air vents above the screen failed to rise.

Dealer suspected it was updating apparently.

Anyway after turning the car off, locking and leaving it, it all came back on next time I started it.

This has happened several times and so it went back in for a couple of days which didn't sort it.

It then went in for 8 days and they worked their magic.

Two days later the same problem.

Now, as I say, I love this car but unreliable nav, hands free is pretty frustrating as is no music or air cond.

This has gone on for two months now.

So I've said that I'd like to either reject the car for a refund or that they find me another car.

They suggested that i pay them another £20k and get a new one....

So an extra £20k to get what I thought I'd bought ? .

Am I being unreasonable expecting everything to work reliably or them to find me another car ?

[Simpo Two]

The word that floats into my mind is 'warranty'. They need to fix it, not ask you for another £20K.

Any more trouble, tell them to damn well get it sorted or you'll be off to JLR to get their franchise revoked.




The real problem, of course, is that there's too much 'tech'.

[Davel]

Apparently they have taken it up with JLR already and have been guided by them on what fixes to try..

[Simpo Two]

Davel said:

Apparently they have taken it up with JLR already and have been guided by them on what fixes to try..

I might ask JLR to confirm that they don't know how to repair a car they designed and built...

[Davel]

JLR have sent some 16 pages of massages to the dealer asking questions and given things to try.

It goes in shortly and they are giving me a loan car.

If this doesn't work then they can have it back

Good point though - they designed and built it but, so far, can't fix it....

[fatboy b]

I’ve given up with all Jag dealers. They continually seem to prove their utter incompetence. Aside of the issue that they all fked off during lockdown meaning I couldn’t get a new diff fitted, they have zero clue about any type of failure that doesn’t ping an error code.

I’ve had a random hesitation for ages. Mentioned on two visits, but nothing found. I managed to get the diff done at an Indy, and I mentioned the hesitation while it was there. They knew instantly what it was - a dodgy injector. All out and cleaned - something a main dealer wouldn’t dream of doing as they’d only replace them all at much ££££s cost. Perfect now.

Edited by fatboy b on Sunday 9th August 08:38

[fatboy b]

Simpo Two said:

Davel said:

Apparently they have taken it up with JLR already and have been guided by them on what fixes to try..

I might ask JLR to confirm that they don't know how to repair a car they designed and built...

They didn’t design it all though. Same with any manufacturer. HTH.

[Steamer]

fatboy b said:

I’ve given up with all Jag dealers. They continually seem to prove their utter incompetence. Aside of the issue that they all fked off during lockdown meaning I couldn’t get a new diff fitted, they have zero clue about any type of failure that doesn’t ping an error code.

I’ve had a random hesitation for ages. Mentioned on two visits, but nothing found. I managed to get the diff done at an Indy, and I mentioned the hesitation while it was there. They knew instantly what it was - a dodgy injector. All out and cleaned - something a main dealer wouldn’t dream of doing as they’d only replace them all at much ££££s cost. Perfect now.

Edited by fatboy b on Sunday 9th August 08:38

Hi FB

Hope you don't mind me asking, but your Indy sounds good - would you mind if I sent you a private message so you could pass on the recommendation?

[fatboy b]

Steamer said:

fatboy b said:

I’ve given up with all Jag dealers. They continually seem to prove their utter incompetence. Aside of the issue that they all fked off during lockdown meaning I couldn’t get a new diff fitted, they have zero clue about any type of failure that doesn’t ping an error code.

I’ve had a random hesitation for ages. Mentioned on two visits, but nothing found. I managed to get the diff done at an Indy, and I mentioned the hesitation while it was there. They knew instantly what it was - a dodgy injector. All out and cleaned - something a main dealer wouldn’t dream of doing as they’d only replace them all at much ££££s cost. Perfect now.

Edited by fatboy b on Sunday 9th August 08:38

Hi FB

Hope you don't mind me asking, but your Indy sounds good - would you mind if I sent you a private message so you could pass on the recommendation?

It’s no secret - Swallows near Bristol. I’m down there again on Friday for a service and gearbox oil.

Edited by fatboy b on Sunday 9th August 13:19

[andrewr]

I was planning to use swallows for my three year service. Actual service price was ok, but transfer box oil change was £158 + vat which made the overall cost far more than Taunton Jaguar. I have found both Taunton Jaguar and Matford Exeter both very good. They are owned by Helston Group who also own Westerley BMW at Bridgwater who are also very good.

[fatboy b]

andrewr said:

I was planning to use swallows for my three year service. Actual service price was ok, but transfer box oil change was £158 + vat which made the overall cost far more than Taunton Jaguar. I have found both Taunton Jaguar and Matford Exeter both very good. They are owned by Helston Group who also own Westerley BMW at Bridgwater who are also very good.

I bought my XFR-S from Taunton Jag. Worst second hand car buying experience by a country mile. They really are a bunch of wkers. Only the threat of court action made them actual put right the issues that existed at point of sale, and I still had to get other issues done myself. 10 issues that were points to check on the 169 (may have changed) point check. They couldn’t have cared less if they tried. Other people I know share the same experience. One of the worst jag dealers I’ve had the displeasure to visit.

[Simpo Two]

fatboy b said:

I’ve given up with all Jag dealers. They continually seem to prove their utter incompetence.

That's a very good point. Mine was bad enough a few years ago when you only had the service manager to deal with. Went in for a timing chain, left with broken PAS. Now he's been replaced by three girls with computer screens who know nothing. A young man buzzed about interested only in offering me coffee and a choice of pastries while some invisible hand behind the scenes ('oh no sir you can't go in there it's H&S') broke a sensor.

[LeoSayer]

My one and only experience of Jag servicing earlier this year wasn't great...

- Gave me an estimate for a service over the phone and when I brought the car in they added £150 to because the first estimate didn't contain work that should have been on the schedule

- Told me the car would be ready on Friday and I agree to pick it up Saturday. I turned up on Saturday and after looking for the car for 30 minutes they discover it in the workshop because the MOT wasn't done. I wasn't able / willing to wait 2+ hours for this to be done so trudged off home.

- To make up for the above, they agreed to deliver the car back to my home once the MOT is done. I discover a few days later that they have badly kerbed a wheel, most likely when parking outside my house. No-one bothered to tell me. Did they think I wouldn't notice?

- I had to take the car back and pick it up for them to fix the wheel. Car came back with a new tyre and (seemingly) a new wheel.

[mike_e]

My local Jag main dealers can probably top most bad experiences.

Booked my XFS in for the big service where all the belts, including cam belt, get changed. Collected the car and paid the extortionate bill. A year later, I book the car in for its annual service into the next nearest JMD, luckily within the same group. I'm told yet again, it's the big service this time and we need to change all the belts. Naturally I pointed out that it had been done last year. 'Oh no sir, not according to our system, I can see from the workshop records that they definitely weren't done'. So a Jaguar main dealer has invoiced me a 4-figure sum and then didn't carry out the work. Rather than risk a busted Cam belt, I had the work done, collected the car along with a big box of belts and pulleys, which I'd asked to be retained, and drove straight over to see the service manager of the original dealership.

To be fair to them, having tipped the box of bits onto said service managers desk, along with a printout of their own service records, they admitted they were at fault, and refunded my entire bill in full. But, how many other people have they been doing this to I wonder?

And to top off the experience, a red 'top up coolant' message appeared on my way home. Water pi**ing out all over the engine. Had to get the car recovered back to the second dealership. Not impressed and certainly not happy. Absolutely over rated, arrogant bunch of Fu**wits. We now use a local independent whom I have to say has done excellent work.

[Davel]

Well it's back in for another attempt to resolve the matter.

Not holding my breath but at least they've lent me an E-Pace.

[Ikemi]

Let us know how you get on!

[Davel]

Well they had it for eight days and did various updates again and said that they have found nothing wrong, so it's back with me and all seems good for now.

There's a line of thought that the technology is quite old on these cars now and that the latest phones, which are full of the latest tech, might have an affect on the car as it starts up sometimes.

Now I have no idea at all if this might even be true but all seems good for now anyway.

[Steamer]

Davel said:

Well they had it for eight days and did various updates again and said that they have found nothing wrong, so it's back with me and all seems good for now.

There's a line of thought that the technology is quite old on these cars now and that the latest phones, which are full of the latest tech, might have an affect on the car as it starts up sometimes.

Now I have no idea at all if this might even be true but all seems good for now anyway.

Hope it is sorted now - thanks for the update, always interesting to hear.

Hope you don't mind me asking - is it Jaguar's suggestion that it might be modern phones causing the issue?

[Davel]

The Jaguar Sales Manager mentioned that this was a possibility and that he had had an instance of the same problem with another car using his phone.

Also a guy that I know and who delivers and collects Jaguars from dealerships mentioned that Jaguar were looking into this as a possibility..