Obtaining service history from Jaguar.

[cornershop]

Gents
I’ve left a deposit on a car, and wondering if there is an easy way of obtaining details of the service work undertaken by Jaguar in its first 5 years?

Or am I going to be scuppered by GDPR?

It comes with a stamped service book, and I have the VIN

Also, is there a way of obtaining the full list of fitted options?

[fatboy b]

Register on here

https://topix.jaguar.jlrext.com/topix/vehicle/look...

It should tell you the service dates and mileage, but not any warranty work. Also gives the full list of options as built.

[Hammer67]

Emma O'Hanlon
Customer Experience Advisor
UK Customer Experience Centre

T: [phone]

[e-mail]

Contact for list of options, you'll need to provide proof you own the vehicle.

[cornershop]

fatboy b said:

Register on here

https://topix.jaguar.jlrext.com/topix/vehicle/look...

It should tell you the service dates and mileage, but not any warranty work. Also gives the full list of options as built.

Many thanks - i’ve Registered, but unsure which menu option to choose to find these details?

[cornershop]

Hammer67 said:

Emma O'Hanlon
Customer Experience Advisor
UK Customer Experience Centre

T: [phone]

[e-mail]

Contact for list of options, you'll need to provide proof you own the vehicle.

Thank you - email sent, will follow up with a phone call on Monday

[fatboy b]

cornershop said:

fatboy b said:

Register on here

https://topix.jaguar.jlrext.com/topix/vehicle/look...

It should tell you the service dates and mileage, but not any warranty work. Also gives the full list of options as built.

Many thanks - i’ve Registered, but unsure which menu option to choose to find these details?

It’s in there, but does take some finding.

[hashluck]

fatboy b said:

cornershop said:

fatboy b said:

Register on here

https://topix.jaguar.jlrext.com/topix/vehicle/look...

It should tell you the service dates and mileage, but not any warranty work. Also gives the full list of options as built.

Many thanks - i’ve Registered, but unsure which menu option to choose to find these details?

It’s in there, but does take some finding.

Having the same issue, Not at all obvious!

[cornershop]

cornershop said:

Hammer67 said:

Emma O'Hanlon
Customer Experience Advisor
UK Customer Experience Centre

T: [phone]

[e-mail]

Contact for list of options, you'll need to provide proof you own the vehicle.

Thank you - email sent, will follow up with a phone call on Monday

Received a reply today, they advised they can’t help for cars pre-2013 but said to try the servicing dealer directly.

[Hammer67]

cornershop said:

cornershop said:

Hammer67 said:

Emma O'Hanlon
Customer Experience Advisor
UK Customer Experience Centre

T: [phone]

[e-mail]

Contact for list of options, you'll need to provide proof you own the vehicle.

Thank you - email sent, will follow up with a phone call on Monday

Received a reply today, they advised they can’t help for cars pre-2013 but said to try the servicing dealer directly.

Err, really? Here's what they sent me on 19 Sept after I supplied proof of ownership of my 2005 X Type:

Thank you for your email and kindly sending in the sales invoice.

Please see below the vehicle specification:

Smokers Pack
Manual Transmission

• NO BC Post Emblem*
• Silver Roof Rails

Mirrors with Interior Electrochromic Function
Audio Remote Ice Controls

• Radio & Single Slot CD Player

Front Sliding Armrest
Rear Folding Armrest
Variable Multi Stage Heated Front Seats
Classic Style Seats
Reverse Park Control
Touring Suspension
Space Saver Spare Wheel
17X7 Cayman Wheel
Air Conditioning
Front Fog Lamps
Headlamp Powerwash
Rain Sensitive Wipers
Electric Rear Windows
Heated Front Windscreen
Intrusion Sensing

• Three Rear Headrests

Leather Steering Wheel
CD Autochanger

• Navigation System
• Navigation Disc Europe

Twin front cup holders
Electric PTC Heater
Cruise Control

• Mirrors with Exterior Powerfold Function

Drvr=8 way Pass=2 way Rec.
70/30 Split Fold Down Rear Seat
Trip Computer with Message Centre

• Phone Pre-Wire

Auto On Head Lamps
2005 Model Year


Thank you again for contacting us. Should you have any further queries, please do not hesitate to contact me as I would be more than happy to assist wherever possible.

Yours sincerely,


Emma O'Hanlon
Customer Experience Advisor
UK Customer Experience Centre

T: [phone]

[cornershop]

Grrrrr...

[8bit]

cornershop said:

Grrrrr...

What did you ask for - your car's build spec or service records?

They should be able to supply the build spec for many older cars (they did for my old 2008 XKR) but as stated before, Jaguar didn't start keeping electronic service history records for cars built until 2013.

To see your build spec on TOPIX, enter the last 8 digits of your VIN after login then at the top right click View All Vehicle Details.

[cornershop]

8bit said:

What did you ask for - your car's build spec or service records?

They should be able to supply the build spec for many older cars (they did for my old 2008 XKR) but as stated before, Jaguar didn't start keeping electronic service history records for cars built until 2013.

To see your build spec on TOPIX, enter the last 8 digits of your VIN after login then at the top right click View All Vehicle Details.

Yes fair point, I tried them with service history initially. I have emailed them again re the build spec, but nothing since Weds Thursday.

I have tried Topix again, but I see limited info - I will try again from my windows laptop in case there are any compatibility issues with iOS.

[cornershop]

This is what i get with Topix - not much

I've registered my access as an Independent Operator:

[BenjiS]

Do you get a tabbed view pop up after pressing the ‘i’ next to the vehicle? Is there a ‘minor features’ tab? If so that’ll list the full spec, it does for my car.



Alternatively press the ‘Print’ button and you’ll get a printable view with all the info on.

[cornershop]

thanks, but that was the Print view above.

Minor Features is blank for me

I'll call the number previously provided later this week - hopefully they can help.

[BenjiS]

If it’s not on Topix they won’t have it, at least not easily accessible to CEC staff. Chances are the full details were in an older system that didn’t get migrated electronically from the Ford days.