British Parts UK

[mickrick]

Anyone had any dealings with the above? Are they funny buggers or what?
I made a couple of inquiries the last couple of days, as I want to buy a timing chain upgrade kit from them.
Jeeezuss! Hard work, or what!

[Jaguar steve]

For a X308? Try Jaguar Spares North East.

Weirdly the price of metal bodied secondary tensioners as well as complete kits seems to vary depending on the wind direction

[fatboy b]

Yep British parts are hard to deal with. I ordered a TPMS sensor earlier this year to suit my Jag. Got it fitted and it didn’t work. Phoned them and they then said that all TPMS sensors needed to be programmed

I called Jag, and that would be £150. I looked back at BP website, and it did indeed say it ‘may’ need programming in the small print. I called to query why they were selling sensors specific to a car that then needed programming. We got into an arguement, so I reported them to the ASA who agreed with me that their website was misleading.

But then 3 starts and 30 miles later, the sensor paired itself so all was good. So man from BP was wrong and I was right after all.

[mickrick]

Well I got there in the end. But I got some very short and terse replies.
Finally, before I gave up and went elsewhere, I was "Look, let's start again, I want to buy some parts off you, and I need some information" I only wanted to make sure I was ordering the correct parts ffs.
So I just placed an order for 600 quid's worth of parts, so let's hope they come through. Maybe they'll be a bit more fking polite in the future, though I doubt it.
I recently bought some stuff from a crowd in France, warp speed delivery to here in Mallorca. Very impressed with them. But their timing chain upgrade kit was a bit rich, otherwise I'd have been straight back to them.
https://www.jaguar-spirit.com/gb/51-xjr

[mickrick]

Thank you for the recommendation Steve, I had a look at Jag NE, but the crowd at British Parts seemed to have a better price. As you say, there seems to be quite a price difference between vendors.
Time will tell if I did indeed get a better deal....

[mickrick]

Well it's official, they're fking useless!
"I regret it is not possible to use a payment card that is billed in one country for delivery to another address in a different country.

If you would like your order to be send to spain you will need to make a bank transfer payment."

Yes it is possible, I do it all the time.
They've lost s lot of money from me that's for sure. Unbelievable!

[Al Murphy]

I've used Jaguar Classic Parts for all the spares or replacements that I've needed up to now, prices seem to be comparable for other distributors and you're buying OEM parts.

https://www.jaguarclassicparts.com/uk/jaguar-xj-x3...

I was on three the other day as I need a bonding lead for the bonnet to body but it is NLA, the next supplier I can find with stock is in Germany and want twice the price of Jaguar!

Al

[mickrick]

Well I've told them to cancel the order.
First off, I wanted the cam chain upgrade kit, but it didn't appear to contain the longer bolts needed for the newer tensioners, so I fired off an e-mail, and I was told no, it doesn't include bolts. No other info.
So I fired another e-mail off, as there is only one bolt listed, and there wasn't any information about what it was for. I asked for the part number and the number of bolts I needed.
I got a reply "Sorry we can't give you the part numbers" :/
So I replied, basically saying look, I need to know I'm ordering the correct bolts. By this time I'm getting a bit pissed off.
I got a reply, with a link to the bolt. Finally!
So I ordered the kit, bolts, belts, pulley and tensioner upgrade kit, thermostat, and other stuff, nearly 600 quid with the postage.
Now they won't accept my card because it's a UK bank account, and I want the stuff sending to my address in Spain! fk them, I can't be arsed to deal with them.
They're not the only ones selling the stuff. In fact I just picked up a set of Gates belts, and a thermostat from my local Motor factors this evening.
The Cam chain and tensioners upgrade kit I'll order from the people who I used in France, it's a bit more expensive, but it includes the bolts, and cover gaskets, and front seal. My last order with them turned up in a couple of days. Actually the postage will probably be cheaper.

[mickrick]

Al Murphy said:

I've used Jaguar Classic Parts for all the spares or replacements that I've needed up to now, prices seem to be comparable for other distributors and you're buying OEM parts.

https://www.jaguarclassicparts.com/uk/jaguar-xj-x3...

I was on three the other day as I need a bonding lead for the bonnet to body but it is NLA, the next supplier I can find with stock is in Germany and want twice the price of Jaguar!

Al

Yes it's very good, there's the Spanish one too. I ended up buying my top mounts from the Jaguar dealer in Palma, I look the parts up on there, print off the parts diagram, and take it down to them, it's the same price, and I collect it without having to pay postage. The Guys are really helpful, and they usually have the parts withing a couple of days. They call me when they're ready.

[feef]

mickrick said:

Now they won't accept my card because it's a UK bank account, and I want the stuff sending to my address in Spain! fk them, I can't be arsed to deal with them.

That's not that uncommon for a first order. It's how they can be sure that the cardholder is the one placing the order. Sending to an address different to that of the card-holder opens them up to being liable in the event of a fraudulent order. I've used quite a few places that are happy to send to wherever, as long as the first order is sent to the card-holder address

[mickrick]

Well, that's what the security code is for. It can't be that common, because I've bought hundreds of parts for my bikes, and cars, from all over.
And Inter-flora would soon be out of business!
Besides, the Guy was so unhelpful in the first instance. They obviously aren't short of customers.
I prefer to deal with someone who is courteous, and actually wants to sell me stuff.
If it was my business, the Guy I was unfortunate to contact would be out of the door.
Anyway, rant over. Thanks for listening....

[fatboy b]

mickrick said:

Well, that's what the security code is for. It can't be that common, because I've bought hundreds of parts for my bikes, and cars, from all over.
And Inter-flora would soon be out of business!
Besides, the Guy was so unhelpful in the first instance. They obviously aren't short of customers.
I prefer to deal with someone who is courteous, and actually wants to sell me stuff.
If it was my business, the Guy I was unfortunate to contact would be out of the door.
Anyway, rant over. Thanks for listening....

Sounds like the same bloke I spoke to. Totally un-customer focused and thinks he knows it all.