New car - feint scratches
Discussion
Hi I have taken delivery of a new f- type which is great
However when I got home I noticed feint scratches on the bodywork in places like someone had cleaned it with a dirty cloth and there was a small scratch about 3 mm wide on one door - not what you would expect from a new car and it looks like it's been cleaned by an amateur
There is also a mark about 10cm wide underneath the gloss paint like a blemish that has been painted over with the lacquer gloss finish so it can't be corrected - looks like a paint defect
The jaguar dealer said they would take it in and get it addressed - I assume they will clean it polish etc and remove the scratches using products I can probably get at home
Dealer is 40 miles away and means they need to collect car and have it for 2 days
Reluctant for someone to take it as I am not sure what will be done to the bodywork to resolve it and I will be without it for 2 days
Anyone got any advice as what I should do - let them collect it and try to fix it / I drop it off to avoid a random driver collecting it and potentially tearing it over a 40 mile journey back to jaguar / try to apply a product that removes the scratches myself ?
However when I got home I noticed feint scratches on the bodywork in places like someone had cleaned it with a dirty cloth and there was a small scratch about 3 mm wide on one door - not what you would expect from a new car and it looks like it's been cleaned by an amateur
There is also a mark about 10cm wide underneath the gloss paint like a blemish that has been painted over with the lacquer gloss finish so it can't be corrected - looks like a paint defect
The jaguar dealer said they would take it in and get it addressed - I assume they will clean it polish etc and remove the scratches using products I can probably get at home
Dealer is 40 miles away and means they need to collect car and have it for 2 days
Reluctant for someone to take it as I am not sure what will be done to the bodywork to resolve it and I will be without it for 2 days
Anyone got any advice as what I should do - let them collect it and try to fix it / I drop it off to avoid a random driver collecting it and potentially tearing it over a 40 mile journey back to jaguar / try to apply a product that removes the scratches myself ?
aetbaars said:
Thanks so I should just have it detailed independently or let jaguar do it ?
I will prob just drive it back myself and collect when ready - they will provide a courtesy car
They need it for 2 days so not sure while you wait is an option
If its brand new. I would let them have it back.I will prob just drive it back myself and collect when ready - they will provide a courtesy car
They need it for 2 days so not sure while you wait is an option
The Bodyman said:
aetbaars said:
Thanks so I should just have it detailed independently or let jaguar do it ?
I will prob just drive it back myself and collect when ready - they will provide a courtesy car
They need it for 2 days so not sure while you wait is an option
If its brand new. I would let them have it back.I will prob just drive it back myself and collect when ready - they will provide a courtesy car
They need it for 2 days so not sure while you wait is an option
The moment you do any paint correction work yourself or have done by a third party you're providing the garage with a perfect excuse to absolve themselves of responsibility for delivering a car with scratches and you're also running the risk of closing the door on getting any remaining defects repaired.
I bought a new F Type just over a year ago and when I got it home I noticed some roughness in the paint serface so I returned it to the dealer to be rectified. When I got it back it was almost as bad and there were some scratches on the front and one on the rear bumper. I took it back again and spoke to the man who done the work and told him it needed a clay bar, to which he replied "what is a clay bar?" I would imagine that the damage was done at the dealership and would demand that the paint is rectified by a professional detailer.
Don't let this experience put you off though, I have had the car for 15 months and done 7500 miles and it has been perfect.
Don't let this experience put you off though, I have had the car for 15 months and done 7500 miles and it has been perfect.
aetbaars said:
Hi I have taken delivery of a new f- type which is great
However when I got home I noticed feint scratches on the bodywork in places like someone had cleaned it with a dirty cloth and there was a small scratch about 3 mm wide on one door - not what you would expect from a new car and it looks like it's been cleaned by an amateur
There is also a mark about 10cm wide underneath the gloss paint like a blemish that has been painted over with the lacquer gloss finish so it can't be corrected - looks like a paint defect
The jaguar dealer said they would take it in and get it addressed - I assume they will clean it polish etc and remove the scratches using products I can probably get at home
Dealer is 40 miles away and means they need to collect car and have it for 2 days
Reluctant for someone to take it as I am not sure what will be done to the bodywork to resolve it and I will be without it for 2 days
Anyone got any advice as what I should do - let them collect it and try to fix it / I drop it off to avoid a random driver collecting it and potentially tearing it over a 40 mile journey back to jaguar / try to apply a product that removes the scratches myself ?
Standard for JLR dealers IME.However when I got home I noticed feint scratches on the bodywork in places like someone had cleaned it with a dirty cloth and there was a small scratch about 3 mm wide on one door - not what you would expect from a new car and it looks like it's been cleaned by an amateur
There is also a mark about 10cm wide underneath the gloss paint like a blemish that has been painted over with the lacquer gloss finish so it can't be corrected - looks like a paint defect
The jaguar dealer said they would take it in and get it addressed - I assume they will clean it polish etc and remove the scratches using products I can probably get at home
Dealer is 40 miles away and means they need to collect car and have it for 2 days
Reluctant for someone to take it as I am not sure what will be done to the bodywork to resolve it and I will be without it for 2 days
Anyone got any advice as what I should do - let them collect it and try to fix it / I drop it off to avoid a random driver collecting it and potentially tearing it over a 40 mile journey back to jaguar / try to apply a product that removes the scratches myself ?
The last time I got a new one, that looked like it had been sanded with an orbital sander, I got them to pay for a proper detail.
How would a clay bar have helped? That just removes contamination from the paint surface pre polish.
Bet he was well chuffed you were telling him how to do his job
Bet he was well chuffed you were telling him how to do his job
TravelsVeryRapid said:
I bought a new F Type just over a year ago and when I got it home I noticed some roughness in the paint serface so I returned it to the dealer to be rectified. When I got it back it was almost as bad and there were some scratches on the front and one on the rear bumper. I took it back again and spoke to the man who done the work and told him it needed a clay bar, to which he replied "what is a clay bar?" I would imagine that the damage was done at the dealership and would demand that the paint is rectified by a professional detailer.
Don't let this experience put you off though, I have had the car for 15 months and done 7500 miles and it has been perfect.
Don't let this experience put you off though, I have had the car for 15 months and done 7500 miles and it has been perfect.
aetbaars said:
Thanks
Took it back to jaguar they removed the small scratch and blemish but feint scuffs remain mainly over driver door
They are going to get it detailed now
Does anyone know any good detailers in south bucks ?
Yes. A chap I taught myself and now has his own body shop but he's in Witney, Oxfordshire.Took it back to jaguar they removed the small scratch and blemish but feint scuffs remain mainly over driver door
They are going to get it detailed now
Does anyone know any good detailers in south bucks ?
If you need details, let me know
Jon
If you are talking about swirls and scratchs in the lacquer, then that is how they come. The factory will polish it and use fillers and after a few washes it will look awful. I don't think the dealer will have done a professional 'paint correction' , just used more fillers and polish.....if there is paint defects, then Jag need to sort.
If you want flawless paint, take it to Justin at Exclusive Car Care, www.exclusivecarcare.co.uk for a 'new car detail' will be about £600. Don't wate your money mind you if you are just gping to take it to the local car wash as it will be back to scratched, in no time.....
If you want flawless paint, take it to Justin at Exclusive Car Care, www.exclusivecarcare.co.uk for a 'new car detail' will be about £600. Don't wate your money mind you if you are just gping to take it to the local car wash as it will be back to scratched, in no time.....
Edited by Triple7 on Sunday 23 July 08:11
Triple7 said:
If you are talking about swirls and scratchs in the lacquer, then that is how they come. The factor will polish it and use fillers and after a few washes it will look awful. I don't think the dealer will have done a professional 'paint correction' , just used more fillers and polish.....if there is paint defects, then Jag need to sort.
If you want flawless paint, take it to Justin at Exclusive Car Care, www.exclusivecarcare.co.uk for a 'new car detail' will be about £600. Don't wate your money mind you if you are just gping to take it to the local car wash as it will be back to scratched, in no time.....
I've had to have paint done on brand new range rovers before now. Shocking quality control at JLR.If you want flawless paint, take it to Justin at Exclusive Car Care, www.exclusivecarcare.co.uk for a 'new car detail' will be about £600. Don't wate your money mind you if you are just gping to take it to the local car wash as it will be back to scratched, in no time.....
Does the car detail need to be done in a workshop or can a mobile job be done
I have had a quote for someone that will do a 1 stage machine polish and then seal and coat it to get rid of scuffs etc they said it will take 4-5 hours
They are accredited and good reviews on Checkatrade - they said only a ceramic coating would need to be done in a workshop
Does this sound ok ?
I have had a quote for someone that will do a 1 stage machine polish and then seal and coat it to get rid of scuffs etc they said it will take 4-5 hours
They are accredited and good reviews on Checkatrade - they said only a ceramic coating would need to be done in a workshop
Does this sound ok ?
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