Jaguar Dealerships!

[triple7]

Hi I'm a new Jaguar owner, so haven't had much dealing with the Dealerships. I live in Guildford, so can anyone recommend who they use to service their car?

My current dealer is messing me around with regard to a warranty claim (One month of feet dragging!), so having just lost my patience and temper, I think I won't be going back there again after this is finally resolved.

Not been a fan of HA Fox, so I guess it kinda limits me.

Any good reports from other people?

G

[kevinday]

Racing Green in Ash Vale look after Jaguars, I have had a look round their showroom and they seem to be nice people. I have not heard anything bad about them either.

[triple7]

Thanks, but the cars still under Jag warranty so gotta be a main dealer.


Sorry Chas!

[PetrolTed]

triple7 said:

Thanks, but the cars still under Jag warranty so gotta be a main dealer. Sorry Chas!

Not strictly true but may not be worth testing the letter of the law.

[triple7]

PetrolTed said:

Not strictly true but may not be worth testing the letter of the law.

So you recon, if my engine goes pop and I make a warrunty claim Jaguar will have no problem with an non-approved independant jaguar service stamp in the book. I think not..........

G

[800]

I know its a bit of a journey from you but if you are serious about your Jaguar (which you are, obviously) there is only one dealer. That is R A Creamers of Kensington. They have been fantastic with my XJR. Ask for Michael Quinn. .............I believe they are still related to Sir William Lyons

[IOLAIRE]

triple7 said:

PetrolTed said: Not strictly true but may not be worth testing the letter of the law. So you recon, if my engine goes pop and I make a warrunty claim Jaguar will have no problem with an non-approved independant jaguar service stamp in the book. I think not.......... G

Ted's right,
if your car needs a warranty repair the dealer can no longer assume that the servicing of another workshop caused the fault, they have to prove it.
As long as the servicing is up to a high standard, and most importantly they use genuine parts, the dealer is legally obliged to honour a warranty claim.

[gazzab]

Isnt there one nr Surbiton - quick blast up A3.

[triple7]

Interesting guys. If thats the case I'll go to RGC.

Had a bit of a result over my warranty claim, after me throwing a wobbly on the phone, I've been told that I can come in on Thursday and all will be resolved.



I'll see about Kensington, too.


G