Jaguars amongst least reliable cars - BBC article

Jaguars amongst least reliable cars - BBC article

Author
Discussion

nik a sil

Original Poster:

26 posts

246 months

Angelis

2,333 posts

243 months

Thursday 30th September 2004
quotequote all
My XJ8 has been the most reliable luxury car I've ever had. Much better than the Mercs and BM's I've had.

dogsharks

427 posts

253 months

Tuesday 19th October 2004
quotequote all
The US "JD Power" Initial Quality Survey for 2004 has Jaguar right up near the top, and Porsche (due to the Cayenne) is third from the bottom. Here in the US, Jaguar has a good reputation that is getting better with each passing day.

Dogsharks

alaws

77 posts

261 months

Friday 22nd October 2004
quotequote all
Jaguar rose from 10th place in 2003 to third this year in the JD Power Survey. This is a more accurate survey as it has a much larger response rate and is regarded in the industry as being more reliable.

pat101

214 posts

247 months

Wednesday 3rd November 2004
quotequote all
Hi guys and girls. I can't understand this reliability thing with Jags at the moment. My XJ8, in 3 years of ownership and 350000 miles of use, has cost me nothing but service cost and a couple of sets of tyres. My old XJ6 before that had only some exhaust gaskets, plus the cost of 30000 miles of servicing, in two and a half years of ownership.I might be just lucky, but when the time comes to trade in the "super cruiser" it'll be the same again Sam.

LittleBro

9,453 posts

241 months

Friday 5th November 2004
quotequote all
Well, I think I must be your 'typical' Jag owner. When it runs well, there are few better cars, but I can count on one hand the times I have driven it and something hasnt got wrong. Maybe its just teething problems (only had it a few weeks), but I dare say I wont be buying a Jag again in a hurry.

Its a crying shame, really.

cerbman

565 posts

285 months

Friday 5th November 2004
quotequote all
I'm considering Jaguar ownership again, so I hope JD Power are right and the BBC are wrong.

banny

58 posts

247 months

Friday 5th November 2004
quotequote all
they came out ok in the top gear 2004 survey.

vinnie69

10 posts

278 months

Saturday 6th November 2004
quotequote all
As far as I understood, JP Power only surveys for the problems during the fist 90 days of ownership.
So basically you only know how well it is screwed together.
The BBC article refers to www.reliabilityindex.co.uk
If you look at their site you will find that they only survey older cars. So no X-type of new XJ.

groomi

9,323 posts

250 months

Saturday 6th November 2004
quotequote all
Bear in mind the BBc survey gets its info from claims made to an independent warranty company.

Eg 1. If you have a 5 year old Fiesta worth £5000 will you pay £800 for a 3 year warranty? - probably not, so no claims recorded.

Eg 2. If you have a 5 year old XJR worth £20,000 will you pay £1000 for a 3 year warranty? - Probably, hence more claims recorded.

Remember statistics can be used to prove anything.

V8Smith

3,510 posts

260 months

Monday 15th November 2004
quotequote all
vinnie69 said:
The BBC article refers to www.reliabilityindex.co.uk
If you look at their site you will find that they only survey older cars. So no X-type of new XJ.


If they include the X-Type the rating will take an even bigger nose dive! My wife had one, there was always someting going wrong, not funtioning properly or a piece of interior trim had fallen to pieces???? I hear its getting better but they are not worthy of the Jaguar name!

Mike

nik a sil

Original Poster:

26 posts

246 months

Tuesday 16th November 2004
quotequote all
I bought a new X-Type from Lancaster in Reading in September 2003. The steering failed as I left the showroom.

A catalogue of farcical events later - part didn't arrive, wrong fault diagnosed etc. - they offered me £15k for a car which 3 months previously cost me more than £20k - the only reason I was wanting to get rid of it becasue they had sold me a pup and couldn't fix it. In the end we settled on £17.5k.

MORAL OF THE STORY -

There is only one thing worse than a new Jaguar. And that is a Jaguar main dealer.

My XK8 is going into Racing Green for a service tomorrow.

V8Smith

3,510 posts

260 months

Tuesday 16th November 2004
quotequote all
Seems we had the same sort of issues with our car that you did??? I dont think you got a pup, thats the norm from what I have heard from other owners!

Mike

robocop

489 posts

244 months

Tuesday 16th November 2004
quotequote all
They (Jaguar) should concentrate on getting the new XK8 purrrfect IMO, and turn all the X-types into Mundano's ...won't take much!

STICK TO WHAT YOU ARE GOOD AT JAGUAR!

Rgds

NST

1,523 posts

250 months

Wednesday 17th November 2004
quotequote all
my uncles 9month year old x-type 2.5 has been in the dealer 8 times to fix a gearbox problem even got jag technicans to come in and check out the problem. he likes the car but isn't that impressed with the reliability.

DJH

2 posts

247 months

Wednesday 17th November 2004
quotequote all
My company has run two X Types for the last two years and they have been cheeper to run and spent less time at the dealers than the BMW`s. What more can I say.

I will be buying more shortly.